Tooled-Up.com Reviews 

11,411
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(11,411)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Easy ordering, the best price I could find at the time.
Customer service was fantastic.
Delivery was good and on time.
The mower itself is a time tested Bosch Rotak and hopefully I get another 8 years out of this machine

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Mower - recommend!

I purchased this Bosch mower as for various reasons our back garden had become really overgrown and resembled more of a meadow!, so I needed a mower that could cope with very long grass. Have to say I am seriously impressed with this mower and it coped with the long grass brilliantly. If I had to nit-pick, had a few issues starting the mower - have to ensure the battery is properly clicked in and the battery didn't last very long but to be fair it had to do a lot of work!

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, their customer service is useless. Trying to return a faulty item within their return window and they’re making it difficult. Trying to get me to go direct to manufacturer which is warranty not returns, and makes threats that if the outcome of some vague testing is that it’s fine then I’ll have to pay to have it returned to me (presumably still broken).

April 25, 2025
Unprompted review
Rated 2 out of 5 stars

No stock despite website appearing to say in stock

Placed the order mid April based on website appearing to show the item as in stock with despatch within 5 working days. Got an email on the 5th day to say out of stock, now expected end of May! I cancelled the order, needless to say, and got it elsewhere for less.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Delayed Three Weeks and Cancelled After Two Weeks

Ordered two items together. One item shipped and three days after ordering advised that the second item would be delayed for three weeks. A week before delivery is due received an email to advise that the item has been cancelled. Emailed the supplier to request refund of item and delivery charge - email deleted without being read. Ordered from Cromwell and delivered next day!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, delivery was well within the stated time period and it was good to receive a follow-up email to make sure the parcel had arrived and was in good condition (which it was)

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

A full 10/10

First time I have ordered from this company but I wouldn't hesitate to do so again. Items ordered had 2 in stock & 1 on back order. Both packages were delivered as quickly as possible. Also excellent company for keeping me informed of progress. Definitely 10/10.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

2nd order for Black and Decker A6481…

2nd order for Black and Decker A6481 Genuine Spool and Line for BC, BE, GL, GLC, ST and STC Grass Trimmers / A6481 (Pack of 1) . Quick delivery & timely updates regarding the order . Competitive price including postage .

April 6, 2025
Unprompted review

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