Toolmarts.com Reviews 180

Being able to find what I need for my septic tank.

Sent an email for tracking info since none was provided. Was then notified via email that the order was on hold due to an issue with the shipping address. After this, I received (2) phone calls from a private number that turned out to be their 'Head of Marketing and Customer Support'. When I called Toolmarts to follow up on these phone calls, I was then told that they miscalculated the cost of shipping (FYI shipping was stated as 'free' on the website). The Head of Marketing and Customer Support then asked me if I would pay $50 to help cover the difference in shipping cost. I told her that she could just cancel the order, and she declined. She then asked if I would pay $20. When asked if they were just going to charge this to the card on file, she said that I could just send $20 via CashApp. After I declined the $20 CashApp payment she got frustrated and said she was just going to cancel the order.

easy peasy - great experience

Got my item quickly and priced way below what I thought and no charge delivery.
You will have my business.
Your on line tool choice system is great.

I have sent two emails and left a message with no response. My order has not shipped, and I just want an estimate of when to expect it. I am paying $70 more dollars than I could have bought it at a box store that has them in stock. It is the no replying that is very frustrating.

You are now making me waste more of my time and effort.

Took over 25 days to receive my order. If it wasn't for me repeatedly emailing them I wouldn't have received any updates. I won't be doing business here again.

They did not tell me in email that my order would not be processed for 2 weeks . Just received my email that my order was accepted and when it ships I will receive tracking

Excellent quick service. Product as described.

Great Product, good price.

Item listng says “ships same day”. It still hasn’t shipped as far as I can tell and they won’t answer email or phone to find out what’s going on. Sorry they got my money. Never again.

I was never told that you did not have this product in stock. From the time I ordered it, it's going end up taking 2 1/2 weeks to get. A pretty poor business policy in my opinion.

shipping estimate is not close to accurate. It's 10 business days today. still no package. checked tracking yesterday and no status yet. like is still hasn't been picked up yet. Checked tracking this morning. says delivery by Friday. 14 days is a bit extreme in today's world. If you told 14 days up front, I'd have a better review. Just be truthful. I can manage my own expectations.

You had exactly what I needed and shipped it promptly. Stellar service!

My order was placed Oct 30 and today is Nov. 21—no order received. No communication from Toolmart updating me on my order. I have left 4 messages asking for an update—they claim they will call back instead of having you wait by the phone. Today Jeff called and left a message with no update. I have since left 2 more messages asking for a callback.

I was having a difficult time finding this attachment. Thankfully I found your site.