Toolmarts.com Reviews 178

You ultimately told me the product I ordered was out of stock. I looked at numerous websites and many of them stated they could not obtain the product. Since the item appeared on your website, I belie... See more

Ordered nearly 3 weeks ago, 5 days ago I receive an email that part of my ordered shipped. I contacted them a week ago for an order update via their website, never heard anything back. ** I did f... See more

I ordered a Stabila elevation rod on 3/18/25, on 4/1/25 I reached out to their customer service via email since I couldn’t get them on the phone saying I had not received my order let alon... See more

Order process is pretty easy. I've ordered twice and both times I never got any type of order acknowledgement or credit card receipt when I ordered. This creates a problem for our payables departmen... See more

I ordered an item on November 3, 2025. On December 10, 2025 I sent an email asking for an update on when the item would arrive. NOTHING!!! Very frustrated and angry.

My Item has never arrived. The Toolmarts Customer Service is very difficult to reach. No one answers the phone because you are AUTOMATICALLY sent into a voicemail. I have had to leave 4-5 Voicemail... See more

I wish I would’ve done my homework before dealing with this Toolmarts company. I have called customer service at least 50 times in four days with no answer, they did finally call me back and I said I... See more

You sell stuff that's not in stock. Don't tell customers that you don't actually have the merchandise you are selling and give no information about when said merchandise will be available. You charge... See more

Every part that I have ordered has been correct. I wish that they had a way to order a complete section of parts. Not just part by part. Example, the cylinder section with the spring and bumper... See more

takes too long to receive product or shipping information. i did not receive a confirmation email and wondered if my order actually went through or not... . i had to actually email them to find out wh... See more

While the service was great, I had a problem with one of the items I ordered. it was an air pressure regulator, after installing it leaked air from under the adjusting dome. I attempted contacted the... See more

Sent an email for tracking info since none was provided. Was then notified via email that the order was on hold due to an issue with the shipping address. After this, I received (2) phone calls from... See more

Even though I made a small purchase for maintenance parts, they were shipped carefully and quickly. The status updates sent via email were timely and informative.

I ordered a part. Paid for same. Waited for 10 to 12 days hearing nothing. Then received an e mail that informed me my order had been canceled. That wont happen again because i will not be doing busi... See more

I have been a customer of Toolmart for at least 20 years they always have the best hard to find tools and tool replacement parts and the best prices too. Good customer service also.

Quality electrical component at a bargain price. Cost was less than half of simile breakers that I have purchased.

The capacitor was priced fairly and shipped quickly. After installing, my old compressor is working again. Happy customer!

Hello, Please know that—from a customer’s perspective—the use of two company names/storefronts (ToolMarts and ToolOrbit) for the same business entity brings nothing but confusion and... See more

Took over a week just to ship an in stock item and I’m not sure if it would have taken longer to ship if I didn’t follow up with the order. Also, you are asking for my review before I even received th... See more

They sell things that they say in stock but are not in stock. Reputable companies will say "not in stock" But you are fooled and then you wait for over 2 months. If you don't have something to sell, b... See more

As I stated in an email to customer service. The order has yet to be sent out and an email to customer service was not returned. Your service is deplorible!

Ordered 2 Lenox PVC Cutting Blades waited 1week and reached out in Email and Phone Call and no one answered I reached out 3 times Contacted Pay Pal and canceled order with never ever do business again... See more

My product still has not shipped it is April 21st and the order was placed on April 4th. Their communication is very pool. I have had to ask for several updates.

Never got my order. You charged my credit card the day I placed my order. Never got an order status. Had to contact you to find out it was on back order. You still have my money, but I have no merchan... See more

Transaction was good. Especially the value but the screw tips I purchased were garbage. They snapped in 2 after driving in 3 screws. Won’t buy again

I couldn't find this part anywhere. Toolmart had it for relatively cheap, and shipped it out quickly.

I ordered a Diablo dial a width dado blade and I accidentally broke the dial. I thought I was gonna have to buy a whole new blade for 280$ but these guys saved my. Bc they were to only ones who sold t... See more

They do not update the shipping information, and on top of that, they changed the price that was displayed online, so I had to pay the difference separately

Item shipped within 7-10 business days of purchase. Looking forward to items arrival.

No tracking numbers were sent. At this time I have no indication if the product has even been shipped.

I have not received this part and have heard no information about my order other than an order confirmation about 2 weeks ago

Plain and simple: you had what I was looking for. It is a well-made square that will withstand the wear and tear of my home improvements!

Been waiting 2 weeks for product and still haven't seen confirmation on shipping

Toolmarts had what I needed a hard to find accessory box for a Marita multi tool

Item shipped quickly. Item was exactly as described and arrived in tip top condition

Still waiting for update - item ordered 2/23 and still no delivery and my card has been charged. Sent email and called Waiting for a reply

These fall off of the batteries. They were for 18v Makita batteries and they do not fit correctly.

Ordered part online, received a tracking number and then several days later I received a refund with no email or explanation.

Great products at great prices combined with great shipping... Who couldask for anything more?

did not receive my order, email toolmart did not get back with me!!

Customer service was great. Tool arrived on time!

I have not received the items. The company called and we canceled the order.

Check stock before you advertise you have it.

Still have not received the product. Called and left a message. No return phone call.

They are the only ones who had the switch I needed for my delta mortising machin