Yesterday I used the west Drayton store to buy some guttering and downpipe. The gentleman that served me misheard how much I needed hence there was three times what I wanted , I pointed this out and... See more
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Review summary
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Everything i needed for an emergency plumbing repair, ( failed syphon on toilet cistern) clearly displayed on website so knew exactly what i needed. Really helpful service at the Halifax branch on a... See more
Company replied
Not only did I get an excellent price on paint I bought I also got excellent service provided by the lady behind the counter who brightened my day up with a laugh & joke about various things that had... See more
Company replied
I needed to return an item that had a 2yr guarantee for the second time which I wasn't quite happy about but I cannot fault the service I received, the item only had a couple of months guarantee left... See more
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Company details
- Tool Store
- Building Materials Supplier
- Drilling Equipment Supplier
- Plumbing Supply Store
- Screw Supplier
- Woodworking Supply Store
Written by the company
Order by 9pm Monday – Thursday for free next business day delivery on orders over £40. Or Click & Collect from one of our 550+ branches from 5 mins later. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch!
A lot more than tools!
Written by the company
- About Toolstation
- Toolstation is one of Britain's fastest growing suppliers to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online (website or the Toolstation App), on a smartphone, at 550+ branches across the UK or through a dedicated UK call centre. Offering a lot more than tools; electrical, plumbing, screws, fixings, trade essentials and top brands make up just some of the 25,000+ stock products in the catalogue and are stocked in each branch or available online for Click & Collect or Delivery (including our rapid delivery service, FastTrack).
Customer Service
30 Day Returns
Within 30 days of receipt, any unused items can be returned at your expense for a full refund. Bring it to any of over 550+ UK branches, or contact our Customer Service team for advice. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods.
Contact info
Express Park, TA6 4RN, Bridgwater, United Kingdom
- info@toolstation.com
- www.toolstation.com
4.7
Excellent
557K reviews
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Not normally my first port of call but…
Not normally my first port of call but now I check first as I've been surprised by their offerings.
January 17, 2026
Super quick service!lovely assistant.a…
Super quick service!lovely assistant.a laugh an a joke yes!
April 23, 2026
Great service again
The staff at Toolstation have great customer service have no problem recommending them at this time. Thank you everyone at Toolstation 🔧
April 23, 2026
Work Gloves.…
I was looking to purchase some working gloves. I bought a pair some time ago that were excellent & I wanted some more of the same, but couldn't find them on your site. I purchased two pairs of the most similar ones I could find, but I don't think they are as good as the originals.
April 23, 2026
So easy to click and collect
So easy to click and collect. Also really helpful with practical advice. Thank you.
April 23, 2026
May use AI-assist with repliesRead more
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Reply from Toolstation
Dear Cyril. Thanks for the review and feedback. Please email FAO Brian to info@toolstation.com and I will investigate your order and delivery details. I look forward to hearing from you, kindest regards, Brian.
Very helpful / pleasant no hassle at…
Very helpful / pleasant no hassle at all
Needed some advice about a product they sold , Steve/ Dave both knew what I wanted 👏👏
April 23, 2026
Good range of products
Good range of products, good prices. Items usually available a few minutes after placing orders on line. Some item next day if coming from the warehouse.
April 18, 2026
I have been using toolstation at…
I have been using toolstation at ravensbridge drive leicester for more years than I care to remember, prior to this i used freemans common and often when supplies demand go to this store. I have found the staff courteous and always polite. The stock range always good and available. On occasion I have reverted to delivery due to neither having stock. The latter option has to out sway the delivery costs. Keep up the great work toolstaion.
April 23, 2026
Very pleasant and helpfull young man.
April 23, 2026
Excellent customer service and polite…
Excellent customer service and polite but the product was absolutely useless
April 23, 2026
As usual a perfect service that never…
As usual a perfect service that never changes wonderful helpful & pleasant staff first class compcany
April 23, 2026
Nearly always has what I need
Nearly always has what I need, staff really went out their way to find what I needed. The only improvement they could make would be making the catalog digital to speed up the process of finding stuff
April 23, 2026
Always get a good service from the Hereford Team
Always get a good service from the Hereford Branch , all of the staff are excellent and always ready if pre ordered saving me time and money , the materials are very reasonably priced aswell overall excellent , I buy quite a lot from this Branch well done Hereford Branch
April 23, 2026
Good products good price easy to order…
Good products good price easy to order prompt delivery online
October 9, 2025
Friendly helpful staff who provide good…
Friendly helpful staff who provide good customer service. If your waiting your acknowledged and apologies given. I order regularly given the collection availability timescales which is what you need if in the midst of a project equipment is required
March 2, 2026
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