Toolstation - Leiden Reviews 236

TrustScore 4.5 out of 5

4.6

Rooseveltstraat 82, 2321BM Leiden, NL


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Rated 5 out of 5 stars

Always good, they have a location nearby. Search on the website works fine (mostly) and it shows reviews. When available I can pick it up ten minutes later of they will deliver it to my home.

Rated 4 out of 5 stars

Quick sale and best price! Happy to have found a good deal for the 10L close-in boiler at Toolstation. I have been buying online but this was the first time dropped in a store for a pick up. Very q... See more


Company details

  1. Tool Store
  2. Hardware Store

Written by the company

Toolstation. Professioneel gereedschap voor de laagste prijs! Toolstation levert professioneel gereedschap voor de laagste prijs. Iedereen kan bij Toolstation bestellen, zowel de vakman als de serieuze doe-het-zelver. Gratis bezorging bij bestellingen v.a. €40,-


Contact info

  • Rooseveltstraat 82, 2321BM, Leiden, Netherlands

4.6

Excellent

TrustScore 4.5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Always good

Always good, they have a location nearby. Search on the website works fine (mostly) and it shows reviews. When available I can pick it up ten minutes later of they will deliver it to my home.

November 7, 2025
Rated 1 out of 5 stars

Is problem with my order

Is problem with my order. I ordered set. Came to me one part and second is gone..

April 3, 2023
Toolstation - Leiden logo

Reply from Toolstation - Leiden

Dear Customer,

Thank you for reaching out to us. We are not happy to hear that your package is lost during the sending out to you.
Because we had to investigate where things went wrong we where not able to send out your missing parts any sooner.

I can confirm that the missing part will be send to your home adres today.

We are very sorry for the inconvenience.

Kind regards,

Toolstation Customer Service

Rated 4 out of 5 stars

Quick sale and best price

Quick sale and best price!
Happy to have found a good deal for the 10L close-in boiler at Toolstation. I have been buying online but this was the first time dropped in a store for a pick up. Very quick service.
I would have expected some help in selecting a good option but probably that is not expected.

October 15, 2022
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