Toolstation Reviews 80,565

In general I would have rated Toolstation with 5 stars, as I had almost never had any problem with them. On 21-8 2025 I ordered a door locking cylinder and one of the 3 keys was missing. When I... See more

The only thing I think could make it better is having three employees helping customers. With a line of 6 people it took 25 minutes to be helped. But once I was helped the customer service was amaz... See more

I could find the items that I couldn't find elsewhere, with one exception of the needed length. The staff was very helpful, supportive, and I felt very welcome in the shop.

The attendants are a bit grumpy sometimes. But good assortment and prices.

This place is almost always cheaper than the bigger DIY shops etc, especially plumbing. The app is clunky but online works better. Ordering in advance is worth getting used to. Saves me money and time... See more

This is the same shop I gave a negative review to a few years back, due to one specific individual who has long since gone. The difference in the ambience now is unbelievable. Every person there... See more

After being made to wait 11 days for a online refund from tools to go we had to buy a second lawnmower and went for toolstation as it had a store if problems arise. They were amazing 👏 even though th... See more

Toolstation Llanelli............... fantastic member of staff that couldn't do enough to help especially so when the sale was relatively small. Tried Screwfix, and CityPlumbing before them and they we... See more

Everything always procedes as expected. Stock is correct, order material in stock, you can pick it up immediately. If you order for delivery it arrives within the time described. A great shop for tool... See more

Toolstation is one of those really useful shops that will almost always have what you want in stock. Good operation. Good guys now that Mr Plonker has left.

The Bradford branch, excellent service every time! Just collected my products and the staff are honest and intelligent and always on hand to help everytime, thank you!!!

Quick help in choosing a Perilex cord. Product availability without unnecessary waiting. Account benefits and discounts on future purchases. Thanks for your help 👍

Friendly and helpful stuff. Gives necessary informations so i do not miss any offer. I would definitely shop there more often. -Toolstation Blijdorp-

They won’t “screw “you up Always cheaper than nailfix haha can only recommend all diy in stock

No stock in local branches so ordered online for delivery. All items delivered were incorrect so looks like label stuck on wrong box. Customer Services wanted me to return to a local depot to sort ou... See more

I’m new to Hengelo and the Netherlands and we’re in need of tools and advise. Staff were friendly and eager to help. They sorted me out with what was needed in a speedy but kind way. Would recommend... See more

The person on the counter is very knowledgeable in technical terms. A friendly handling and must be considered as strong asset to the team you have in Almere

Customer service dreadful (Winchester branch). This is directed at the young female member of staff this morning and she is always like it (I visit once a fortnight but will now be using Scre... See more

Made a ordering error which made me not receive a promotional item. Was sent to me free of charge. Great customer service!

They finally have a new website !! 🥳🥳 Finally it will be possible to buy something there!! You no longer have to throw thousands of items out of your cart just to buy drills !! 🥳🥳🥳🥳🥳🥳🥳�... See more

Better life with Toolstation I regularly buy tools and parts there. I have even more Festool tools on my wish list. So, I'm saving up.

Friendly and welcoming when you walk in. Always taking the time to help you and not rushing you out to help the next customer. Keep up the good work!

Very easy experience, ordered and picked up, friendly staff, great price- I can only recommend

I would recommend this shop to anyone looking for common hardware store items at competitive pricing. Great customer service in person and through the webshop.

I love toolstation. working hours are perfect. staff is helpful. prices are normal.

Excellet staff, very kind and super aviable. The store is provide with so many tools and stuff.

Laura is and always patient and helpful at the Ruislip branch. Well done 👏 Keep it up!

The ladie behind the counter knew exactly what I was looking for. Quick friendly service.

The same they pick up it is a really useful tool in the hand of toolstation.

Pants were not matching. In the directly ready for changing.Good service

Tool did it's job very nicely. Removed 45 square meters of tiles effectively.

Ordered online for collection - good stock levels locally, super easy to roll up and collect. Good prices.

I like the items from Toolstation, and for the fast shipping, thank you!

Great service for online order. Delivered fast

The stuff was very helpful i found what I was looking for and for a very good price

Kit gekocht Seal-it 360 HIGH-TACK lijmkit wit 260 ml, dit werkt zeer goed en is niet duur.

good prices. always the best price, if they have what you are searching for.

nice guide, kind personeel and cheap price.

Really fast delivery and it's very good

All good! Very nice and helpful sales personel, good prices

The staff spoke English and were very helpful

Product i wanted was not in stock at the shop, was ordered via the shop, and the wrong product was delivered I had to go back to the shop, wait while the shop worker had to call, I was told that I... See more

Always polite, fast and helpful.

placed an order. No delivery made or attempted (despite two claims to the contrary) Webchat took over 30 minutes to be eventyally advised no refund would be processed until they receive the goods back... See more

Why is it that "Next Day Delivery" never means that the order will be delivered the next day. I've tried/risked Toolstation delivery on three separate occasions now and never received my order in... See more

fast delivery, the product meets my expectations

Placed an order and it got split into 2 deliveries. The first arrived on time over a week ago. The second never arrived. I contacted EVRI and they said the package had been damaged and they would tr... See more

I had very good service, I found what I wanted.

Placed an order a month ago that was to be picked up a the local store. They lost it at the main warehouse and now cannot cancel my order. I have had not updates unless prompted by an email... See more

Ordered a pair of boots which arrived and were supposed to be size 10. They were very small and when I tried to return them it took 3 days to get an answer from Toolstation and even then, they did no... See more

Helpful staff, good prices!