tooltray.com Reviews 271

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

brilliant web site.... 4 day delivery easy to fit chuck now to finish the job i started (plus a few others) would recommend this company

Rated 5 out of 5 stars

I was looking for some stabilising solution, I found them to be the most competitive with the product and delivery pricing. The items were delivered quickly and packaged safely. Would definitely use a... See more

Rated 5 out of 5 stars

I bought a file sander (Makita 9032) from Tooltray because they were the cheapest I could find on the internet - there is enormous variation in the price of this tool, with some sites charging 50% mor... See more

Rated 2 out of 5 stars

Ordered a Makita hedge trimmer plus ancillary engineering supplies, all of which should have been in stock. Given a delivery date in June, this then changed to the end of July then August, so afte... See more

Company details

  1. Tool Store

About tooltray.com

Information provided by various external sources

Quality DIY products for the DIY enthusiasts, local builders and hardware stores, as well as large multinational construction and civil engineering companies.

We enjoy excellent relationships with all the leading power tool suppliers including Makita, Dewalt, Bosch, Senco and Hitachi, allowing us to offer excellent customer service.


Contact info

4.2

Great

TrustScore 4 out of 5

271 reviews

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Rated 1 out of 5 stars

DRIL BITS

WILL NOT BE USING THIS WEB SITE AGAIN BOUGHT OVER £100 OF SPECIFIC DRILL BITS FOR A JOB,THEY SENT INFERIOR ONES WITH NO EXPLANATION!

March 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient and competitive.

I was looking for some stabilising solution, I found them to be the most competitive with the product and delivery pricing. The items were delivered quickly and packaged safely. Would definitely use again and recommend.

March 11, 2015
Unprompted review
Rated 1 out of 5 stars

Disappointed

I ordered a spirit level which you didn't have and I was told it could take multiple weeks to be reordered and delivered

February 17, 2015
Unprompted review
Rated 4 out of 5 stars

Very good but not perfect

I ordered a roll of 2000 double-sided sticky tabs.
It's an excellent website, easy to navigate and I found exactly what I was looking for. Prices very competitive and delivery prompt and as promised. The bit that wasn't quite so good was the packaging. The sticky tabs are in a large roll and were packed in a flat box which was deeper than the roll. So in transit, the roll had become unravelled and the centre had fallen out. A tedious job to sort out!
If the packaging could be sorted out, I'd give 5 stars.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

Low Price but Good Service

I bought a file sander (Makita 9032) from Tooltray because they were the cheapest I could find on the internet - there is enormous variation in the price of this tool, with some sites charging 50% more. Ordering was simple, and they were helpful in letting me know about dispatch and the tool arrived promptly. A straightforward and pleasant purchasing experience.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

Makita Chuck converter

Fast prompt delivery of a quality piece of machinery. Expensive compared to others on the market, but you get what you pay for. I want to avoid mechanical breakdowns on site. This chuck converter is my second from Tooltray and is equal to the first.
When I need fast reliable delivery, Tooltray provides it.

January 2, 2015
Unprompted review
tooltray.com logo

Reply from tooltray.com

Thank you for your positve review, we look forward to you shopping with us again.

Kind regards

Tooltray

Rated 5 out of 5 stars

Excellent fast service

Ordered easily, and delivery within a few days. Would definitely use again.

December 14, 2014
Unprompted review
tooltray.com logo

Reply from tooltray.com

thank you for your positve review, and we look forward to seeing you again.

Kind regards

Tooltray

Rated 5 out of 5 stars

Battery Drill Purchase

Good price for item. Excellent communication and prompt delivery. Just what you want. Would definitely recommend !!

December 11, 2014
Unprompted review
tooltray.com logo

Reply from tooltray.com

Thank you for your positive review, we look forward to you shopping with us again

Kind regards

Tooltray

Rated 5 out of 5 stars

Excellent

excellent product, polite delivery driver, brilliant customer service

November 28, 2014
Unprompted review
tooltray.com logo

Reply from tooltray.com

Thank you for your positive review, we look forward to seeing you shop with us again.

Rated 1 out of 5 stars

2wks no delivery called customer services and the lady was very rude I asked for money back and she hung up on me then wouldn't take my Calls

Do not us this firm pay slightly more it will be in Stock and you should have some rude women on the phone if you have a problem
Avoid
Avoid

November 26, 2014
Unprompted review
tooltray.com logo

Reply from tooltray.com

We apologise that your experience with us was not to your satisfaction. We welcome all feedback. Unfortunately we do not have a live stock feed and due to the vast range of products we offer, we cannot stock everything we list. I am sorry that you found our customer service not up to standard and can only apologise. We look to continaully improve our service and have taken your comments on board.

Kind regards
Jenny Turner
Manager

Rated 5 out of 5 stars

plane value

No 5 faithful plane, just 2 hours to flatten,square & fully fettle,good as any plane under £100;exceptional value,fast delivery.

November 22, 2014
Unprompted review
tooltray.com logo

Reply from tooltray.com

Thank you for your positive review. We look forward to you shopping with us again.

Kind regards
Jenny Turner
Manager

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