Had my car in for a service today and was looked after by Sofia who was very helpful and attentive giving me all the information I needed. I waited at site so a good few hours but there was a coffee m... See more
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Kona in for 1st service yesterday, was waiting for it, booked it in with Sofia and as usual was very pleasant and told me what was going to happen and how long it would be, she kept me informed all th... See more
Company replied
Great experience today. Second time here to service my car and have MOT done. Place is clean and organised - Sofia, the Service Advisor was kind, friendly, professional and very easy to work with. Wi... See more
Company replied
All aspects of 4th Service today excellent and very well co-ordinated by Sofia. Thanks also to Richard Ralph and much appreciation for the car wash.
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
West Mayne4, SS15 6RW, Basildon, Essex, United Kingdom
- 1268919513
4.9
Excellent
331 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Excellent Service all round
All aspects of 4th Service today excellent and very well co-ordinated by Sofia. Thanks also to Richard Ralph and much appreciation for the car wash.
September 9, 2026
Unprompted review
Excellent Service!
Had my car in for a service today and was looked after by Sofia who was very helpful and attentive giving me all the information I needed. I waited at site so a good few hours but there was a coffee machine and comfy sofa chairs to sit on and wait. Also got a free car wash!
September 9, 2026
Unprompted review
I took my car in today for a service and MOT
I took my car in today for a service and MOT.
I was warmly greeted by Sofia and Amber . All staff were friendly and smiled while I was waiting for my car
The waiting area was comfortable, clean and smart.
Everything was explained to me after my car was done and ready to collect.
This is the second year I have been to Hyundai at Laindon and I wouldn't go anywhere else. I would recommend them to anyone. Excellent
September 8, 2026
Unprompted review
Great service
Great service and mot sofia and the team were exellent very friendly and helpful lcould not ask for a better experience
September 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Karen,
We're delighted to hear that Sofia and the team provided you with such a positive experience. It's great to know that our staff's friendliness and helpfulness made your interaction with us truly enjoyable.
Kind regards, Toomey Hyundai Basildon.
Had my service and MOT done here
Had my service and MOT done here. Time went by quickly as I was also able to work conveniently in their office. Sofia and Amber were very kind and gave me a breakdown of what was done and the extra benefits I had after the service. Would highly recommend.
September 4, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Osemwingie,
We're truly happy you had a great experience with us! Thank you for your kind words about Sofia and Amber, we'll pass them along.
Kind regards, Toomey Hyundai Basildon.
Kona in for 1st service yesterday
Kona in for 1st service yesterday, was waiting for it, booked it in with Sofia and as usual was very pleasant and told me what was going to happen and how long it would be, she kept me informed all the way through the service. Excellent service
September 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Paul,
We're glad you had a positive experience at your first service with us, and we appreciate Sofia's helpfulness in keeping you informed throughout the process. We'll pass on your feedback to our team so we can continue to provide excellent service moving forward.
Kind regards, Toomey Hyundai Basildon.
Great experience today
Great experience today. Second time here to service my car and have MOT done. Place is clean and organised - Sofia, the Service Advisor was kind, friendly, professional and very easy to work with. Will highly recommend this dealership.
September 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Jeffrey,
We're delighted to hear that you had a great experience at our dealership! We're grateful for your loyalty and look forward to serving you again in the future.
Kind regards, Toomey Hyundai Basildon.
Sofia was excellent from start to finish
September 2, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Mike,
We're delighted to hear that Sofia provided a great experience for you throughout your interaction. It's wonderful to know that our team member made a positive impact on your day.
Kind regards, Toomey Hyundai Basildon.
Outstanding experience
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror.
I was greeted by Sofia friendly warm smile.
What a asset this young lady is to the hyundai company.
She is very knowledgeable,approachable and extremely helpful.
Sofia came with me to the hire car as l have never driven an electric car, after explaining all and staying with me till l felt comfortable with the car.
Overall experience with my visit was outstanding.
August 5, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Denise,
Thank you for taking the time to share your positive experience at Hyundai Basildon! We're really glad to hear that Sofia provided such excellent service, making you feel welcome and supported throughout your visit. Her knowledge, approachability, and helpfulness are truly valued assets to our team.
Kind regards, Toomey Hyundai Basildon.
Excellent service ,
August 5, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Susan,
I'm glad to hear our team provided excellent service, which is exactly what we strive for. We'll keep working hard to maintain this high level of service moving forward.
Kind regards, Toomey Hyundai Basildon.
First time visitor....
First time I have taken my car here for a service, and both the car and I were very well treated! Sofia was very helpful when checking the car in, and when she checked it back out she went through all the points with me. Nice waiting area, and I really liked the screen showing progress for each vehicle. Free refreshments (even if the multiple recycling bins were a bit confusing, lol) was very welcome. Air con too, so perfect when waiting on a hot day....
August 5, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello J,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that Sofia provided excellent service and that you enjoyed our waiting area and amenities. We'll take note of your suggestion regarding the recycling bins, and we're glad you found them helpful during your visit.
Kind regards, Toomey Hyundai Basildon.
Sofia
Sofia - my advisor was lovely. My service was on time and the loan car was clean. Everything went well
August 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Alison,
We're really glad to hear that your experience with us was a positive one! We're glad our team member made a great impression, and we're happy you were satisfied with the service and the condition of the loan car.
Kind regards, Toomey Hyundai Basildon.
I asked for a prompt completion as I…
I asked for a prompt completion as I had unexpected travel plans and Sofia went out of her way to achieve this beyond my expectations.
July 31, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Matthew,
We're glad to hear that Sofia was able to complete your request in time, which helped you with your travel plans. We appreciate your trust in our team's ability to deliver results quickly.
Kind regards, Toomey Hyundai Basildon.
Annual Service
Dropped car off and Amber on reception courteous and helpful, Text message received before the 2 hr estimated time for service to advise the car was ready for collection, Good service with no hassles,
July 28, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Julie,
Thank you for sharing your positive experience at our annual service. We're glad to hear that our receptionist Amber provided a helpful and courteous service, and that we were able to keep you informed about the status of your vehicle through text updates.
Kind regards, Toomey Hyundai Basildon.
Outstanding service
Outstanding service, Amber and later Sophia both absolutely excellent that lovely high service experience of professional/knowledgeable and personal.
July 28, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Ben,
We're happy to hear you had an exceptional experience with our team members Amber and Sophia. Their professionalism, knowledge, and personal touch are what make our service truly outstanding.
Kind regards, Toomey Hyundai Basildon.
Very good service.
There was an issue with my Navigation software which needed to be re-installed. Sofia at reception is a lovely, friendly and helpful member of their staff, who helped get the issues resolved . She was very courteous and a pleasure to deal with. The technical staff resolved the issues to my satisfaction.
July 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Pervez,
I'm glad to hear that our team, including Sofia at reception, were able to help resolve your navigation software issue to your satisfaction. We're happy to have provided good service overall.
Kind regards, Toomey Hyundai Basildon.
Timely handover of Car after Service
I was the first to check-in my car and received my car serviced within 3 hours. Sofia was very kind and helpful and handled customer service very professionally.
June 27, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Tony,
Thank you for sharing your positive experience with us! We're so happy to hear that our quick turnaround time met your expectations, and it's great to know that Sofia provided excellent customer service - we'll make sure to pass on your kind words to her.
Kind regards, Toomey Hyundai Basildon.
Friendly, helpful and effficent
Friendly and helpful. Sofia kept me up to date with my vehicles progress while at Toomey - which is so different to my previous experiences with Hyundai dealers. A much better experience. 10/10 for me.
June 30, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello Pat,
We're really glad you had a positive experience at Toomey! Thank you for recognizing Sofia's excellent service and for choosing us for your vehicle needs.
Kind regards, Toomey Hyundai Basildon.
Excellent professional and seamless…
Excellent professional and seamless service, including regular tracking on the progress of my car service.
Staff very friendly and engaging.. Thanks Amber
June 30, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello DAVID,
We're truly happy to hear that our team provided you with excellent service and kept you informed throughout your car's maintenance. Your kind words mean a lot to us, thank you for choosing us!
Kind regards, Toomey Hyundai Basildon.
Fast informative service
Quick, simple. No issues, everything explained really well, excellent customer service observed by the service team. Cya next year
June 30, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Hyundai Basildon
Hello LEE ELLIOTT,
Thank you for taking the time to share your positive experience with our service team! We're truly happy to hear that you found our service quick and informative, with no issues and everything explained really well. We appreciate your kind words about our customer service and look forward to serving you again next year!
Kind regards, Toomey Hyundai Basildon.
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