Toomey Motor Group - Toomey Nissan Basildon Reviews 

84
TrustScore 4.5 out of 5

4.7

West Mayne2, SS15 6RW Basildon, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had my car serviced here for the first time having previously swerved dealers. I can honestly say the lady is spoke too, (im sure her name was Francies) was incredibly professional and explained... See more

Rated 5 out of 5 stars

Ive always received nothing less than a 5 star service from Toomey Basildon from purchasing my Nissan to just now having its first service. They couldn't have done anything better and I rate it easily... See more

Company replied

Rated 5 out of 5 stars

Took my Qashqai for its yearly service today, and so pleased to say that the service department is still as great as last years visit. Was dealt with by Phoebe and Francis, whom made it a pleasurabl... See more

Rated 5 out of 5 stars

Recently had my car serviced at Nissan Basildon I was greeted by Frances who was very polite and helpful, I was offered a hot drink while I waited and made to feel welcome, Frances kept me updated ab... See more


Company details

  1. Car Dealer
  2. Auto Dent Removal Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

  • West Mayne2, SS15 6RW, Basildon, Essex, United Kingdom

  • 1268977466

4.7

Excellent

TrustScore 4.5 out of 5

84 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(84)

2,184 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service at mg thank you Mia…

Very good service at mg thank you Mia and Ellie

August 19, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello Nerijus,

We're glad to hear that you had a great experience with our team, including Mia and Ellie. Thank you for taking the time to share your positive feedback!

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

I have a little juke that I love and…

I have a little juke that I love and the service advisor Holly was amazing and took care of my car fantastically and made sure it came back clean! She was polite and helpful. I will never go any where else for my servicing

May 28, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello Hayley,

Thank you for sharing your positive experience with us, we're delighted to hear that Holly provided excellent service and ensured your vehicle returned in great condition. We'll make sure to pass on your kind words about her helpfulness and politeness.

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

My trust has been restored in main…

My trust has been restored in main dealer garages. Girls on the desk are really helpful and got my car back to me really quickly. Whilst my car was in for repair I got a nice video of the vehicle and hollie advised a service was due, appreciated the honest advise and I went ahead. Will be back in the future. Would recommend anyone to Nissan Basildon.

June 4, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello Jack,

Thank you for sharing your positive experience with us! We're glad to hear that our team at Nissan Basildon provided helpful service and kept you informed about your car's repair, which restored your trust in main dealer garages.

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

I had my car serviced here for the…

I had my car serviced here for the first time having previously swerved dealers.
I can honestly say the lady is spoke too, (im sure her name was Francies) was incredibly professional and explained everything in detail.
Thank you for being so helpful

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Not a very confident person when It…

Not a very confident person when It comes to car issues, however I was met by Francis and she was ever so helpful and made me feel at ease.
She got my car booked in and helped me through the process. No questions was left unanswered.
Thanks again for your help Francis such a professional lovely lady.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Diagnostics solution

I dealt with Frances at the service desk, she was really helpful and got me a diagnostics appointment (and an air-con recharge) for the next day.
The service team were quick and provided a comprehensive video report.
Frances then went out of her way to liaise with the service team to find the right solution.
(The car now also has super chilly A/C❄️🙂)

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Such incredibly kind and helpful staff. An amazing company!

Yesterday, I had an appointment at Toomey’s Nissan Basildon, in order to have my Juke serviced. Unfortunately, I was nearly 2 hours late due to a major accident on the A13 but when I arrived at the site, the staff was so kind and helpful. I thought they might say I couldn’t now have my car serviced but there was not one issue and my car was serviced while I waited .One lady, I believe her name was Francis, poured me a coffee and took it over to my table for me. My car was serviced, cleaned and driven back to me as I was feeling unwell. Everything about my visit was special and I would absolutely recommend this company to anyone. Thank you so much. I really appreciated your help.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Haven’t had such a Pleasant experience…

Haven’t had such a Pleasant experience in a long time, once I arrived I was greeted by the lovely Frances, she helped and guided me through the whole process, and kept me updated, I would highly recommend Frances to anyone who comes into Nissan, thank you

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

My first time coming to a main…

My first time coming to a main dealership and I can honestly say I was instantly put at ease by the service team. Hollie was fantastic and put all my worries at ease. Truly fantastic service.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Having worked in the motor industry for over 40 years I know what makes a good service advisor from book in the car on the phone to booking in on the day I was very impressed with the service I received car ready on time and cleaned . Frances Brooks was very good and if I was still working I would have loved her to be a part of my service team 👍

May 14, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello Chris,

We're glad to hear that you had an exceptional experience at our Nissan dealership, and we're grateful for your kind words about Frances - she's definitely a valued member of our team!

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

Paul Spencer at Nissan was very helpful…

Paul Spencer at Nissan was very helpful and there every step of the way with mobility service was outstanding always there to help you if you had questions and always there to make you a cup of tea so thank you so much Paul

May 14, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello June,

Thank you for sharing your positive experience with Paul Spencer at Nissan. It's great to hear that he provided excellent support throughout the mobility service process, answering your questions and going the extra mile to ensure your needs were met.

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

Great customer service given by Paige

Great customer service given by Paige, we're really happy with our new Juke mobility car, made it all very easy and straight forward for us, would highly recommend Toomey's Nissan Basildon.. also would like to thank all the staff for helping me look after my partner who was feeling under the weather whilst we was their today, you was caring, kind and patient with us.. all in all we are very happy customers..

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to both hollie and Frances…

Thank you to both hollie and Frances for there excellent customer service

April 30, 2026
Unprompted review
Toomey Motor Group - Toomey Nissan Basildon logo

Reply from Toomey Motor Group - Toomey Nissan Basildon

Hello Avtar,

We're really glad to hear that our team provided excellent customer service, and we appreciate your kind words!

Kind regards, Toomey Nissan Basildon.

Rated 5 out of 5 stars

Toomey Basildon…A*

We went to look around Toomey Basildon for a Nissan. Paul greeted us and helped us find our perfect car. The whole thing from start to finish was just perfect. No pushy sales but very honest and gentle care. Would highly recommend to anyone, especially Paul too.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Service with a smile. Refreshing and rare customer service at Nissan Basildon. What a star Frances is, keep up the good work.

April 24, 2026
Unprompted review

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