Topcollar Reviews 

124
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

My little Pug jim loves his biscuits! i have only been getting these for a few months but there are not even any crumbs left! the only downside is the price as its very costly for what you get, but yo... See more

Rated 5 out of 5 stars

My Japanese Chin, Sora, absolutely adores these treats. We try to keep him eating as natural as possible, and Top Collar makes that easy. He gets fresh flavours each time without the guilt. And Sophie... See more

Company replied

Rated 5 out of 5 stars

Harley loves his monthly subscription treat!! He always knows what’s arrived when that box comes through the door! He really loved his Christmas selection box which was offered to me with amazing cust... See more

Company replied

Rated 5 out of 5 stars

Our dog looks forward to his regular delivery of Top Collar home baked treats. A great variety of flavours, different each time, so far he has enjoyed Sausage and Mash, Christmas Dinner, Cheese and Bi... See more

Company replied

Company details

  1. Animals & Pets

Information provided by various external sources

Top Collar bakes fresh dog food by hand in our own kitchen. All the food we make is made to order!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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4.6

All reviews

(124)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Collar is fantastic

Top Collar is fantastic! Customised dog treats that both mine love. Cannot fault the customer service at all.

December 18, 2018
Unprompted review
Topcollar logo

Reply from Topcollar

Thank you so much Adam!

Really appreciate your kind words!

Rated 1 out of 5 stars

Cant cancel

Signed up - no box has arrived (was due a few days ago) yet you can't cancel until the box arrives. So trapped in a subscription.

Have emailed twice and facebooked them - non responsive for weeks. Now one email to say 'you can cancel when your box arrives'. Yes but my box is so late, that then the 2nd box will be on it's way and I want to try it first!

Cancelling my DD with my bank

December 3, 2018
Unprompted review
Topcollar logo

Reply from Topcollar

Hi lovely,

You can cancel but only after your trial box arrives. Our boxes are all made to order so there is sometimes a little wait for your first box, but that is only so we can bake it fresh for you and this is also mentioned when you join.

We would never charge you for the second until after you had time with your first to see what you think.

I know we have replied to you on Facebook but please feel free to send us another message if you need anymore help.

Thanks,

Top Collar

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