Topman Reviews 

Ordered trainers got email saying ther on ther way never arrived got an email saying they've got my returns an credited my £25 back but kept the £3 delivery charged sorry topman you've just lost another good customer 😡

Topman are a huge high street brand and you'd expect a half-decent online shopping experience.
They use Yodel - the absolute worst delivery service I've ever experienced.
If this isn't reason enough to avoid them, it's difficult to get a hold of them via Twitter and other means of contact because they take hours to answer every time.
Won't be ordering online with them again. No excuse for such a well known brand to be so crap.

Terrible company and service. They got my order wrong. And lost my items. Then when I asked where my items were. Instead of sorting the problem and getting me what I payed for, they just refunded me part of the money and said "we apologize for the inconvenience" I am outraged. What a disgusting company.
Avoid

I received the wrong order and customer care took forever to respond to my email, when they did they were rude and even stopped replying rather than working with me on a way to resolve the issue which was their fault. My husband loves the suits from topman but sorry we’re done after this crappy experience

Bought some jeans on the buy 1 get 1 half price. Returned some and kept 2. They charged me full price for the 2nd pair. I have explained in various emails but they just ignored. Take absolutely ages to answer to emails, only after send them various emails you might get an answer.
Worst customer services ever if you got an issue that needs them sorting.

Ordered online. Didn't fit. Delivery note says 'Instant refund in ANY store'
Very rude manager in Worthing store....20 miles from where l live says..'No refunds in store...due to Covid'
WHAT???? seriously...what's that got to do with it?? When l showed him a delivery note from the same week with details he said' That's not from our company'!!! Well that's funny it's got Topman on it.
I could go on but the bottom line is ...DO NOT ORDER FROM THIS COMPANY.
He also said 'Why did you drive here?
I wanted to say...amongst other things...'How did you get this job'?

I have sent 5 different emails and they havent reply to any of them i order a suit and bought express shipping for 19.99 still i havent received my product what is express shipping for?

If I could give 0 stars I would ordered Jean because of delivery date still not arrived 5 days later will return when they arrive and will never use again

Topman/Topshop are rotten to the core! But this latest stunt is the final nail in the cofin for me! Firstly the stuff they sell are overpriced crap suited for the Camden market/starbucks/manbun type of men who love skinny jeans!

But them saying BLM matters and that's all that matters and if anyone dare disagrees they will delete the comment why don't you just block them too! Who do you think you are if someone wants to say all lives matters who are you to delete their comments! Also you wasn't saying all those nonsense before June you're marketing agent told you to say this and trust me your business is going to go the same way your parents Burton went!

Horrible customer service. The suit jacket I ordered came over 2 weeks later than estimated shipping time, ended up not even being a similar color to the photo, and it's taken over a month to be refunded after I returned the suit coat. Absolutely ridiculous to work with and I will never order through them again.

I bought a suit on the 30 Jun 2020 which was promptly delivered, but the jacket was damaged. I've tried to return the jacket using the website and Customer Care and after 10 emails sent, nothing has happened.
Great clothes, Fantastic Delivery Time, Appalling Customer Service!

Ordering more online now due to the pandemic. Slightly slower than normal customer services, but understandable during Covid. But when through, everything was dealt with accordingly.

Bought several items online with a mixture of money and gift cards. Then returned an item and didn't receive a refund and was told the money has been returned to said gift card, however, like most would, I binned it after use!

I've emailed on 4 separate occasions over the last two months and not received a single reply...

CS in the majority of companies is struggling right now but this is beyond a joke.

Bought a pair of jeans in December and after about 10 wears developed holes in crotch and rear pocket. Contacted customer services who requested images and receipts which I supplied in May and have yet to receive a response 2 1/2 months later.

Customer service is nonexistent.
I ordered 2 shirts from these guys on 5/7 and the order just never showed up. I finally got a response from a customer service rep on 7/17 who said the order had been delivered on 7/10. I am working from home and it was never delivered. Asked them if they could track the package, maybe was delivered to the wrong address? Never heard back. They stole $86 from me. Do not order online from this company.

NEVER order from Topman. Ordered two shorts on the 14th of April 2020. Due to issues with size had to send them back. Non existent customer service. No refund has been issued yet. Was told earlier that they have received my package. Got an email today that they didn't receive my package. What is going on?

*****Update 11/08/2020*****
Got a message from Topman that reads
"Dear Ash,
Thank you for your feedback.
I am sorry to hear you have received the refund for your online return.
If this issue has still not been resolved for you, please contact customer.serviceattopman.co.uk and they will investigate this for you. Please accept my apologies for the inconvenience this has caused.
Kind regards,
Josh"

And this is after sending more than 7 different emails on their customer service email address.

My order from August 2017 still hasn't arrived, thought its about time to be adding an appropriate rating to the collection :).

And yes, they do not respond to emails or chats.

NEVER ORDER ONLINE FROM TOPMAN!!!!!! - Ordered some Jeans and they just never turned up. Tried to call, sent about 15 emails to them and still no reply whatsoever. They've just stolen my money and do not care about their customers. Use ASOS instead!

They messaged me asking for the details after seeing this review. I emailed them everything and still no reply. 2 months later and still no contact from Topman or product. SHOCKING

Absolutely appalling online experience. Sold me an item that was out of stock. Sent an item that was wrong. I returned the said item using their label and courier. A month later and 5 different emai ls i still havent been refunded.
Disgraceful do not use!

I ordered some jeans that were on offer, and was told they would be delivered within a few working days. A few days later I received an email saying they will not be delivering the item, as it is now out of stock. I checked the product on the website and it is still in stock, and is discounted even more!! They have no customer service centres open so I can't get hold of anyone. Awful company - avoid if you can! Shop on ASOS instead, where you know for a fact you will get your order, or, at least they will update their product stock levels.