Topman Reviews 

Purchased a pair of jeans on the Sunday from topman, I also bought items from another store the same day. They arrived on time however, I noticed I hadnt had a order confirmation from Topman, but the money was pending from my bank account.

I went on topman and the order never went through because delivery details had failed for some reason. I purchased them again with next day delivery on the Tuesday morning. They didn’t arrive at all on Wednesday.

After phoning topman they promised it’d be here the next day, and apologised saying there was a delay in the warehouse. They didn’t offer a refund for the next day delivery charge until I told them I’d like a refund.

The jeans did not arrive the next day, I had a text saying they would then that they rescheduled then they failed to delivery. Absolutely appalling standards from Hermes and Topman. They then took the money for Both purchases, despite receiving one pair the next day and I’m waiting for a refund

if i could give them no stars I would. Their shipping is a freaking joke. There is no communication WHATSOEVER from top man customer service or the shipping company. I ordered my package two & half weeks ago and I STILL have not received it. I went and opened a case with my bank. i have never had to do that with any other company so ridiculous.

Pretty decent - happy with my purchase

The delivery isn't even accurate. I ordered this a week ago and it should've had came in on a Friday. The delivery takes so long, finally it arrived after 3 days. Topman needs to up their delivery service its horrible. If you are looking to order things not here ever. You might wanna rather go order from mnml, forever 21, and H&M. You also should never pay for express or fast shipping, they wont deliver it in time so don't waste your money.

Took 3 weeks to deliver my item with no tracking information for 2 weeks after it left the warehouse. As a result I couldn’t wear them when I needed them. Won’t use them again.

Nice clothes . Horrible customer service . If you like writing dozens of emails and waiting hours on the phone to get ahold of them and your online orders , this is the place to bring your business.

Not bad - most items are fairly decent quality. Touch pricey but at least it lasts!

HELPFUL ADVICE: Issue a chargeback with your credit card issuer. Ordered two t-shirts to the US and paid for delivery. Website stated it should arrive in 7 business days. After over 3 weeks, numerous emails to the couriers, and even more emails to Topman, I haven’t received anything. I tracked the package and they said it was delivered but that there was an issue with the address. I confirmed on the order and the address was 100% correct. They said they’d notify the courier as the package was still in my area. 3 days later, the package is on the other side of the continent and marked as delivered to original sender. It’s clear they outsource every part of their company as the quality of customer service is abysmal. They started a refund which I still haven’t received but they excluded the delivery cost. They must be stupid if they think I’m paying delivery for an item I never received. I am about to start a chargeback through visa and will send them the email chain. At that point they will have to resolve the dispute with visa. The more people who perform chargebacks on them, the harder it will be for them to accept future payments on their website!

size a bit small but the suit i bought was for amazing price of just £5

Bought a ‘iced jacket’ 3 days ago, looks nice but the fabric is a bit cheap. Topman, ASOS all similar quality

Typically liked Topman but feel the quality has gone down hill, and my jeans haven’t lasted

Was hesitant to order due to the negative reviews on this site. Did it anyway, and bought a shirt. Arrived in 2 working days, exactly as expected. Very pleased with the item; nicer material than expected, but quite thin. Would recommend.

The online service is SOOOO Bad and they are making no effort to improve it. I mean i like the shop, but i will never ever will order again online. You are never sure if they will ever reply to your messages or not, You can wait for weeks for your order to be shipped. If I would be owner of this shop, I would fire the whole management who is in charge of online shopping. Also website has lots of bugs.

I use Topman all the time my fav shop collect in store always there always nice

The service is terrible. They do not have a toll free number for customer service for the United States. So if you have a complaint or question, you must pay for a long distance call or email. They do not respond to emails in a timely fashion. I ordered a suit from them recently. I noticed after a week that it hadn't even shipped. I emailed them to complain and they responded saying it would ship soon. The next day I got an email saying that they have shipped only half the suit and will not be shipping the rest of it because it is out of stock. So now I have half a suit on its way to my home that I will have to return. Total waste of time and money.

Appalling customer service - order placed 29th December, subsequently on 31 December request sent via their web-contact form to change the contents of the order which was entirely ignored despite the processing status of the order showing that the order had not been shipped and is still being processed. Called customer service on 2 January to be told by a customer service agent by the name of Sag at Leeds CS that the order cannot be changed nor cancelled at this stage because processing of the order has already progressed too far (which according to the online order status wasn't true as it still showed that the order was being processed).
More importantly Sag insisted that refusing my cancellation rights at this stage i.e. 4 days after placing the order is in line with 'the law'. When pointing out to him that this is in breach of the Consumer Contract Regulations 2013 he arrogantly countered if Topman's T&C would not comply with legistlation then the company would have gone long out of business (given the appalling level of their customer service they might share the fate of their former sister-company BHS..). When asking for a line manager he pretended none of their 'floor-managers' was available, initially also pretended there was no specific manager responsible for him and provided a random list of first names of alledged 'floor-managers', including the offer for one of them to give a call-back within 24 hours - which given the urgency of getting the order cancelled would have been totally useless.
Further the prerecorded message before being able to speak to any of Topman's CS agents currently states that refunds 'during this busy period' may take up to 28 days.
After checking with CAB Consumer Help Line, they confirmed both refusing customers cancellation rights during an initial 14 day period from the day the order is placed and more than 14 days refund period are in breach of statutory legistlation i.e. the Consumer Contract Regulations 2013. Accordingly the matter has been forwarded to Trading Standards who will investigate this further.

Hi! This is my first time shopping online with Topman.

After purchasing off their UK site for something worth around $130 CAD, I read the reviews for shipping and my heart sank. I used standard “International 8” shipping with my order being placed on the 7th and parcel arriving on the 21st. There are a few main things you need to consider when shopping.

1) You pay duties when ordering internationally, coming from the UK, I paid around $40 in duties and taxes. I waited two days to pay it, which accounts for a longer shipping time for my order.
2) There are multiple courier services involved. Starting in UK, it is handled by DPD and you can track your package with the ID on your online receipt. When my parcel reached customs in Canada, I was emailed and asked to pay duties by Aramex, a sister company of DPD. They also gave me a second method to track my park with them. Then, once paid it was handled by Purolator and they emailed me as well a method to track my parcel with them.
3) Do your homework and be a responsible shopper and things may just work out for you if you prepare yourself.

Aramex had no viable methods for me to contact them, and their tracking service was rather slow. DPD was in the same boat. All three couriers for some reason used different tracking numbers, and updates were sometimes missing info and did not match between couriers.

The parcel came in what looked like a Topman shopping bag, I ordered a jacket and got a hanger included. In the end it worked out.

I ordered a Calvin Klein Coord Loungewear set for my husband on 17th December, the price below the picture was £54. It had been reduced from £100ish. When it arrived there was only a sweater. I believed i had made a mistake so ordered a 2nd set still priced at 54, intending to send the 1st sweater back. I also had to pay £3 for express store delivery even though i put in a santa code for free delivery. When i checked my confirmation email, it again only said sweater. I then began a FB msg with Topman. For every question I asked it took a full day to reply. Also it was as if i was speaking to a robot, the answers were very generic and extremely unhelpful. I sent a screenshot showing the co ord set advertised at 54. I was told that i had to click on the image and order the shorts seperately, but as they were not in stock i did not have this option. Even today the website is still advertising the coord product at 54. They have not answered any questions as to why the set was showing as reduced on the 17th of December. I honestly purchases what i thought was a set not just a sweater and i am now a christmas present down, have to collect an item i dont want and then have the hassle of sending them back. I am also over 100 out of pocket one week prior to Christmas. The website states it will take up to two weeks to refund upon return. I am extremely disgusted with Topman with their misleading website pricing and their very impersonal unhelpful customer service with a genuine customer. I asked for the official complaints procedure and my request has so far been ignored. Bah Humbug Topman. To add insult to injury i have just had a reply from Customer Services saying basically thanks for your complaint but no thanks. It had a clenched fist emoji at the end, which was shocking. Not sure what the supposed 'Customer Service' advisor meant by this. I am shocked beyond belief!!!!!

PLEASE DO NOT ORDER FROM THEM. I placed an order for a shirt for Christmas 2 WEEKS BEFORE CHRISTMAS. On 99% of websites, this should more or less guarantee Christmas delivery, but not from these clowns. How they are still in business is beyond me. No comms from them, nothing from them at all. I called them and they told me they would prioritize and then call me back with an update lol...what a joke, nothing from them at all. PLEASE DO NOT USE THEM IF YOU NEED YOUR THINGS SOONER RATHER THAN LATER!!!!