Top Of The Clops Reviews 112

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fast delivery, lovely products.When I did have an issue with a previous order, it was sorted quickly and product arrived in time,happy days.😀

Company replied

Rated 5 out of 5 stars

Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of TOTC for a number of years now. The service has always been excellent and they have gone the extra mile to source me items, and get them to me at short notice. They have give... See more

Company replied

Rated 3 out of 5 stars

Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... See more

Company replied

Company details

  1. Tack Shop
  2. Equestrian Store

Written by the company

Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

112 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Fast delivery, lovely products.When I did have an issue with a previous order, it was sorted quickly and product arrived in time,happy days.😀

April 7, 2026
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Reply from Top Of The Clops

Thanks for the review Jeanette - so pleased you are happy with things

Rated 2 out of 5 stars

Faulty Sheldon Mini Shetland

I’m very disappointed with this mini Shetland head collar. I only started using it today and by the second use this afternoon the metal clip had already snapped.

It’s a real shame because the collar itself is lovely and fits my Shetland very well. Unfortunately the quality of the clip has really let it down. Because it broke while I needed to bring my Shetland in, I had no choice but to temporarily hold it together with a cable tie.

I’ve sent an email with photo evidence and I’m hoping a refund can be arranged. It’s frustrating as this would have been a great head collar if the hardware had been more durable.

March 8, 2026
Unprompted review
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Reply from Top Of The Clops

Hello - so sorry about this fault. Once you alerted us to this we spoke to the manufacturer. They have never known this to happen with these but occasionally faults do of course still occur. We offered you a replacement or refund. You opted for a refund which we have completed for you and provide you with a £5 gift card to apologise for this faulty item. Thanks for your review and bringing this to our attention.

Rated 5 out of 5 stars

Highly recommend!

First time ordering and very pleased. Katie went above and beyond to find me what i was after. Best customer service ive received.

February 12, 2026
Unprompted review
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Reply from Top Of The Clops

Thanks for your review Becci so glad you were happy with everything

Rated 5 out of 5 stars

I ordered a couple of wolf wear thermal…

I ordered a couple of wolf wear thermal gloves. They are warm and arrived in time and Katie was very accommodating and kept me informed with delivery.

January 23, 2026
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Reply from Top Of The Clops

Thanks so much for your review Gina - so glad you like the gloves and were happy with everything

Rated 5 out of 5 stars

After a mix-up and delay with the item…

After a mix-up and delay with the item , nothing was too much trouble for Katie to compensate and rectify the issue.
I received my product within two or three days.
Very pleased with my purchase and with the service provided.

January 18, 2026
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Reply from Top Of The Clops

Thanks for your review - glad we were able to sort everything out satisfactorily

Rated 5 out of 5 stars

Comfortable And Very Practical

From the point I ordered I felt that the sales team were client focussed, as they immediately contacted me to advise that it would not be possible to get their product to me pre-Christmas. This was not an issue (as it wasn't a present), but it sent a clear message that they value their clients and communicate properly.

The boots themselves were for my wife who has nothing but praise for their comfort, practicality and quality - and she is not easy to please!

So, if you are looking for good products at a reasonable price, all supported by a user-friendly sales team, then I recommend Top Of The Clops to you.

December 20, 2025
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Reply from Top Of The Clops

Thank you so much Gary for your review - we are so pleased that you were happy with the customer service and the boots themselves. Happy new year

Rated 5 out of 5 stars

Great communication

Great communication, what I ordered was out of stock however as soon as it was available it was posted out to me in good time!
Great service

December 18, 2025
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Reply from Top Of The Clops

Hello Wendy thanks for your review - so glad you were happy with everything

Rated 5 out of 5 stars

Highly recommend

A great company to deal with. Communication was fabulous and really happy with the product. Would highly recommend

December 18, 2025
Unprompted review
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Reply from Top Of The Clops

Hello Nicki thank you so much for your review - so glad you were pleased with everything

Rated 5 out of 5 stars

Ordered off them great communication…

Ordered off them great communication accompanying with faster delivery that was needed .
Verry good at keeping uptodate with tracking info and updates .
Item arrived well packed and perfect . Recommend 100%

December 16, 2025
Unprompted review
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Reply from Top Of The Clops

Thank you so much for your review. So pleased you were happy with everything.

Rated 1 out of 5 stars

Item not received

Took over a week to post out, said they were sending next day delivery, item hasn’t arrived a further week on, which they are aware of but they are not answering phone or responding to messages. They use Evri so beware. Poor customer service.

December 3, 2025
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Reply from Top Of The Clops

Hello Adele. Thank you for your review and our communications about this.

Our website terms and conditions, the icon on each product description on our website and the email confirmation email all state that orders can take up to 10 working days to be delivered but it’s often quicker. Your order was placed on Sunday 23rd November and we posted it 8 working days later next day delivery which then should have arrived with you in our stated timescales.

Unfortunately there were then courier issues which we apologised for and we offered you a replacement or refund and you asked for a refund. We refunded you on the 10th December when you asked for this and explained you could keep the rug for free when/if it arrived as an apology.On the 16th December the rug arrived with you. We hope this is a good product for your horse.

We also gave you a £5 off gift voucher and a discount code to use on future orders as an apology for the delays.

We do use Evri as well as Royal Mail and ParcelForce depending on the buyers location, package size and weight. We occasionally have some packages with all couriers go missing especially in December due to increased demand but we will always do our best to refund or replace for customers.

We hope you will shop with us again.

Thanks

Rated 5 out of 5 stars

Excellent service.

Excellent service.

November 29, 2025
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Reply from Top Of The Clops

Thank you for your review - so glad you are happy with the service and item

Rated 5 out of 5 stars

A lovely company

A lovely company - amazing communication, great products and a great choice of products. Would recommend to everyone.

December 1, 2025
Unprompted review
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Reply from Top Of The Clops

Thank you for your review Stacey - so pleased you were happy with everything

Rated 5 out of 5 stars

Great products!

I love your range of products. The waterproof gloves I have just bought are a game changer!

November 9, 2025
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Reply from Top Of The Clops

Thanks for your review Caroline so glad you were happy with the gloves

Rated 5 out of 5 stars

Great customer service

Great customer service, keeping me up to date with the order.

October 24, 2025
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Reply from Top Of The Clops

Thank you for your review Alex, so glad you were happy with the communication

Rated 5 out of 5 stars

Love the buxton greedy gannet haynet

Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his net lasts alot longer! The net is woven rather than knotted so it's kind on teeth too! Highly recommend and great company to deal with too!

October 5, 2025
Unprompted review
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Reply from Top Of The Clops

Thank you so much for your review - so glad you found the nets useful

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