Topps Tiles Reviews 

It would have been easier to buy a kiln and make my own tiles- the website was hopeless , twice refusing to charge my bank for the purchase- it just doesn’t despite there being no problems with money - then I’m told to wait in and nothing arrives , you follow the phone number to follow it up but you get given another number which then tells you the service has been discontinued , the email address provided reports back it doesn’t exist - I complain to the nearest shop who tell me they can’t help much because it was ordered centrally, then on the next time I’m told to stay in a large lorry turns up to collect tiles I apparently don’t want?? And eventually another lorry turns up and I get my order / ordered on 16th May and delivered eventually on 28 th May - a truly horrible and stressful experience , the central website doesn’t work and all the signs are of a company in complete disarray - if you really want tiles - do it through a shop even if it costs more - never ever again

Visited my local Topps Tiles at the Kings Cross Branch - was assisted by knowledgeable Remi who recommended and explained the differences between the ones that I liked - which was helpful otherwise I’d have bought unsuitable tiles…
Remi and his manager called up other branches to sort out faster delivery and were funny and fab…
I’ve bought underfloor heating, flooring etc from this branch - and have always found them to be affordable, and a knowledgeable and genuinely friendly team!

I went in person to the Telford Stafford Park branch and spoke with Jake.

Great bloke. Provided informative and clear insights into the products and pricing. Due to the amount of Sqm that I required, he managed to get me a further discount - which was very much appreciated.

Would highly recommend for those uncertain about what they’re looking for, I left knowing full well what I wanted and a price. Highly recommend.

Dean at Topps Tiles Martlesham was exceptionally helpful, advising us on products and quantities. He even helped us carry our purchases to the car. Top service- thank you!

Ordered an acoustic wall panel, box ripped to pieces when delivered and wall panel was smashed. I would have put this down to a one off but I previously ordered 3 of the same panels and one of those was damaged as well. Maybe they should use a different courier. I contacted Topps Tiles straight away but am yet to get a response.

Dover branch
Good selection of tiles and extremely helpful staff. Special thanks to Ryan for helping us today.

A review on behalf of my grandparents who can’t work technology 😅:

Went into the Loughton store today and my wife and I were assisted by someone called Lee. Lee was very informative and helpful and allowed our shopping experience to be very smooth and stress free. Fantastic customer service

Tommy at the Thetford Branch was very helpful with matching a "Bumpy White" Tile sample fitted in our bathroom in 2008. Got a near perfect fit. He advised us to note product and shade codes. Good advice as bathroom fitter needed more than estimated (twice!). Great service on every visit. They are a "topp" company for tiles:)

Great service at the Hereford branch.

All staff were readily available to answer questions and give advice on patio slabs.

After being let down by another patio supplier Topps Tiles enabled us to get our garden project back on track. Thank you :)

George was extremely helpful during our visit. He answered all of our questions with patience and real product knowledge. We shared our top four tile choices with him, and he happily provided pricing so we could make the right decision. He also guided us on the correct sealant and grout, which was a huge help.

Arranging the delivery was smooth, and Andy was supportive throughout the whole process. Both George and Andy were professional, friendly, and genuinely went above and beyond to help us.

Thank you so much, we would highly recommend them.

Cannock Branch.

Terrible delivery - even worse customer service.

More than half of the tiles I ordered were broken when they were dumped outside my house. Not only that, but the delivery driver did not knock at my door and faked my signature.

I contacted customer support via chatbot and email (company falsely still list a phone number to contact when you can't). After back and forth with 'Chris' I finally got confirmation the replacement tiles would be sent out.

After receiving no further update for two weeks I chased again as to when the replacement tiles would be delivered. 'Chris' then informed me the reason they had not been dispatched was due to stock being unavailable. Why on earth was this not communicated to me sooner!

It is unacceptable Topps Tiles do not provide a phone service to talk to real people and the communication is abysmal.

Super service from James at Topps tiles Newgate lane, Fareham Hampshire. Helpful, polite, good advice give; and organised a super discount for me saving me a lot of money. Definitely recommend.

Carl at Topps Tiles in Sale was absolutely amazing- nothing was too much trouble and he gave us some excellent advice ! We are thrilled with the tiles. Thank you Carl for your help and support. Would highly recommend Carl and this branch

I had to return some unused boxes of tiles this morning to the Bounds Green Industrial Est branch. The service received from staff was exceptional, friendly and efficient. Thank you.

Wanted to return one box of floor tiles to the Rustington store, however they would not accept them as it was three days after their policy cut off date. Three days????
Liam in CS tried his best but ultimately it was the decision of the store manager.
I spoke to Daniel the store manager who tried to politely explain that due to staff cutbacks they were told to keep a close eye on finances. Daniel also said that they wouldn’t necessarily be able to sell the returned tiles as the batch number would be different. However had I returned the tiles THREE DAYS before they would have refunded them. So THREE DAYS affects the batch number?
I wouldn’t be so angry and annoyed if I hadn’t caught two staff members talking about me when I walked back into the store to get the correct phone number for customer services. (Daniel tried to say the staff were talking about the policy, however also admits he wasn’t there so couldn’t confirm)
So just a heads up for everyone to keep an eye on the final date for returns

We attended Topps Tiles in Braintree, the staff in there are amazing & went above & beyond to help us. Especially Portia who was extremely helpful, so nice to have assistants that genuinely wanted to help.

Darren at Topps Tiles in Wishaw was incredibly helpful. He listened carefully to my questions and showed me all the tiles that fitted my criteria.
He explained the differences between different priced tiles and offered helpful suggestions.
He then put together an estimate of cost based on my rather vague measurements. Darren could not have been more helpful and professional.
He even carried the tiles out to my car, making it a very pleasant, happy experience.

I just wanted to share some positive feedback about my recent experience at the Topps Tiles Byfleet branch. Josephina was extremely helpful and knowledgeable throughout my visits. Her patience in answering all my questions and guiding me through the options made the whole process much smoother. I really appreciated her support—it made a genuine difference to my shopping experience. Thank you, Josephina, for your excellent service!

Tops Tiles Barnstaple - visited the store on Sunday and we were looked after by Jon, Top man!
He was extremely helpful and knowledgeable and would recommend a visit for any of your tile needs. Well done Jon, we need more customer service people like you :)

Lauren at Topps Tiles Bolton was absolutely amazing- nothing was too much trouble and she gave us some excellent advice! We are thrilled with the bathroom. Thank you Lauren for your help and support