TorFX Reviews 9,398

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent advice, making the transfer process smooth and easy. Many highlight the exceptional customer service, noting that interactions are pleasant and efficient, often with dedicated account managers who provide personalized support and clear explanations. People also appreciate the quick transfer times, favorable exchange rates, and the absence of hidden fees, which contribute to a hassle-free experience. However, some customers were not happy with specific currency transfers, mentioning issues where the exchange rate applied was lower than expected, resulting in a less favorable outcome than anticipated. A few also experienced delays in receiving deposits in their bank accounts.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report fast, easy, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

The website is very simple and I remember how to use it straight away: my recipient's detailed are saved for the next transfer. It's very fast to give me the exchange rate and the money goes very qui... See more

Rated 5 out of 5 stars

I've used Torfx for my forex transfers for several years. So easy to use. Always a great rate. Currency transferred very quickly. Additionally, I commend Ben Peters for always responding to any... See more

Rated 5 out of 5 stars

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more co... See more

Rated 5 out of 5 stars

1. They gave us a good rate. 2. They worked with us to send a test transaction from our originating bank all the way through to our pension platform to make sure we didn't pick up any hidden charges f... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Trustworhty transfers

I am a Spain-based parent of someone who is about to start studying in the UK, so I need a currency transfer service I can trust to be fair, fast, trustworthy, and with TorFX I think I have found it.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, friendly (by telephone), seamless and reliable.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Sam Kornik was very supportive and…

Sam Kornik was very supportive and guided me via every stage -right from the account activation process to the first Transfer. The rate was good. Recommend Sam and TorFx.

March 18, 2026
Unprompted review
Rated 3 out of 5 stars

rates are too high

Were good but their rates are little better than the high street banks sadly. Recommend go elsewhere. But if you have a large transfer, want good customer service and someone trustworthy - go for it. Used them for 15 years.

March 17, 2026
Unprompted review
TorFX logo

Reply from TorFX

Hi Kieth,

Thank you for your review and for being a loyal customer for 15 years. We appreciate your feedback on our rates, and we're sorry they didn't meet your expectations this time. It's great to know you value our customer service and trustworthiness.

Kind regards,
TorFX

Rated 5 out of 5 stars

TorFX is our go-to exchange service

We moved to the UK from Canada 7 years ago. In that time, we have used TorFx for all of our currency exchange needs. We need to send funds back and forth several times a year, and they are always incredible fast and provide rates that are much better than any of the banks or currency businesses. Plus, our rep, Adam Solomon is just a real pleasure to deal with. I can't recommend them any higher.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Hopeless App,Verifications process was…

Hopeless App,Verifications process was tedious, the Camara does not capture the passport details properly and screws up the registration process.utter waste of time,Neema is the Best for sending money abroad.

March 16, 2026
Unprompted review
TorFX logo

Reply from TorFX

Hi June,

Thank you for your feedback. We’re sorry to hear that you experienced issues with the app, particularly during the verification process.

We understand how frustrating this can be, especially when the camera does not capture the required details correctly. Your comments have been noted and shared internally, as we are continuously working to improve the app and make the registration process as smooth as possible for our customers.

If you would like any assistance completing your registration or making a transfer, your account manager or our customer service team would be more than happy to help guide you through the process.

Kind regards,
TorFX

Rated 5 out of 5 stars

Wouldn't go anywhere else

absolutely lovely to deal with - our account manager Ally was fantastic - super helpful and delightful to talk to. Very informed and up do to date. Everything was super easy and step by step - great service

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Totally uncompetitive rates of exchange with TorFX

I am in the process of transferring money from UK to Spain with TorFX. I have been dealing with them for some time without complaint. However, now that I'm in the process of transferring a substantial quantity of money, which all reviews say TorFX is very good for. I find that after agreeing (my own stupid fault) to lock in to a contract with them to transfer the money the rate I have agreed to is 13000 - 16000 euros less than the competition. I find the word competition doesn't describe this situation because the competition doesn't really have to compete if the difference is so huge. The idea that TorFX is one of the best for larger quantities is , in my case , totally untrue since the other companies in this industry are offering substantially higher rates. I understand that it is my own stupid fault for agreeing to lock in to the contract before once again shopping around. I had shopped around last year and that was why I settled on TorFX but it appears that in times of volatility that TorFCX has decided to not offer competitive rates as they did before.
It is a case of buyer beware constantly.

March 9, 2026
Unprompted review
TorFX logo

Reply from TorFX

Hi Tarquin,

Thank you for taking the time to share your feedback.

The transaction you arranged with your personal account manager was a bespoke forward contract structured specifically around your requirements and daily transfer limits, as the funds needed to be moved in instalments rather than in a single payment. This type of arrangement can differ significantly from a standard spot transaction, where the full amount can be accessed and transferred in one go, which is often what many online comparisons are based on. As a result, the quotes you are currently seeing may not be directly comparable to the contract that was arranged.

It is also worth noting that exchange rates move constantly, and the market has improved since the time the contract was secured. This can make current rates appear more favourable when looking back after a trade has been booked.

We appreciate you taking the time to leave your feedback and hope this helps clarify the structure of the transaction.

Kind regards,
TorFX

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly. Very good rates. Very trustworthy. Very prompt transfer to overseas recipient.
Thank you, I have no hesitation in recommending TorFX.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

First time user of a currency exchange service

I’m a first time user of a currency exchange service and was a bit nervous about committing large amounts of money to internet exchanges. (I needed to convert £25k to € to pay for our holiday of a lifetime and clearly wanted the best possible exchange rate). From the initial contact TorFX were very helpful and supportive, they appointed a dedicated Client Executive who helped me set up an account and guided me through the initial transfers. He has always been immediately available by phone anytime I needed assistance. Definitely a 5* experience.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I first used TORFX around 2 years ago…

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more complicated, however Adam and his support team, ensured we could secure the best available Exchange rate. The actual transfers went through so quickly, absolute far better service than many Bank Branch could achieve. There are NO FEES involved, just a FIRST CLASS professional service. They will call you if needed to clarify any potential issue. They LISTEN to what their client wishes and, give excellent advice and support. I want to award 20 Stars to this business.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I've used Torfx for my forex transfers…

I've used Torfx for my forex transfers for several years.
So easy to use.
Always a great rate.
Currency transferred very quickly.
Additionally, I commend Ben Peters for always responding to any queries speedily & efficiently... So good to be able to correspond with a human !!

March 9, 2026
Unprompted review

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