Tory Burch Reviews 301

Absolutely scammed

I am worried now to have read of an almost identical experience someone had with Tory Burch below.

Fedex said they delivered my parcel and it was signed for even though no one was home. I opened an investigation and they concluded to me both in writing and on the phone that the package had been misdelivered and would declare the outcome lost. I have just been updated by Tory Burch that the parcel was successfully delivered - case closed. Absolutely appalling, I can't believe this is legal and I will not be stopping. DO NOT ORDER from them, I feel absolutely robbed as you will understand. This was a birthday present from my husband and am so upset by this as it was a huge amount of money and something has happenned between fed ex declaring it lost and their comms to me.

I purchased a Tory Burch watch and received a defective product. By this I mean the Tory Burch symbol was crooked on the face of the watch. I called and requested an exchange at the sale price. I sent pictures to verify the manufacture defect only to learn they could not do an exchange at the sale price. International policy excuse… not really clear. Unbelievable. I was informed that I would have to request a refund and repurchase the watch at full price according to customer service. Unbelievable!!
Finally Customer service did say they would refund and not charge me international fees. I agreed to the refund.
Well… I got the refund with international fees deducted!!!!!
I called to inquire and request they honour the full refund… still waiting for a response.

I cannot believe the level of unprofessionalism from such a reputed luxury brand!! I have to pay a return fee for a manufacturing defect!!!! Unbelievable!!!
I will never buy anything from this band again or recommend it to anyone. Poor quality and poor customer service.
Left with no item but taken advantage of by a multimillion dollar company. Wow!!!!

Rejected cashback on a high value item. No real customer service. Low quality website.

I wish I could give hf a star or no stars!

I placed an order for over $500 worth of merchandise and when shipped FedEx delivered it to the wrong house. Now I understand this is not Tory Burch's fault. However, the way they hangled the matter in my opinion was absurd.

After calling customer service I was told I had use a special email link in order to file a claim for an investigation to be done. I DIDN'T GET THE PACKAGE, what are you investigating? I was told I had to supply a photo of my house and I did in addition to the photo from FedEx which showed a different house. They denied my claim and would not send me replacement merchandise or a refund!

I called again and customer service told me their was nothing they could do and to open the claim AGAIN and provide more "evidence". I asked that a Manager call me back.That turn out to be a complete waste of time be ause he told me that FedEx uses geo-tracking and showed proof of delivery. HELLO IDIOT, that it tracking is on the TRUCK NOT THE DRIVER! So if the truck goes to the correct street, but the driver goes to the wrong house???? Then what???? Then managers response was "well then you should do what you need to do as your next course of action".

That I will! I have disputed it with my cred card company! You won't get another dime of my money!

Incredibly good service. I bought shoes and the delivery was very fast. It turned out that the shoes were not the right size. I called the service, they answered me immediately, sent me a return label and made an exchange. In 3 days came shoes of the correct size. The quality of the shoes is excellent. Delivery was from the Netherlands. I will buy again.

I am still waiting for a refund . It has been nearly a month now . I don’t know how long it will take to get my money back . Beware !!!

Absolutely horrific. This cannot be a higher end company with the customer service that they have. No accountability, horrific response times, they love to play hot potato by passing any and all issues around the entire company. Definitely do not recommend.

Awful. Sent detective purse, said it wouldn’t be fixed for weeks (well after Christmas). Indian on the phone I couldn’t understand. Way overpriced for the garbage you get. Don’t shop here

I purchased ballet slippers last December from Saks Fifth Avenue. I wore them 4 times. Two weeks ago I went to put them on for a party and the paint was flaking and peeling off. Saks would not accept them for a refund or repair. Tory Burch would not do anything to make this right. They sent me to a company who would charge me $90+shipping to do a repair. Again Tory Burch only offered me a discount toward another purchase from them! NO THANKS! They are not high quality and do not stand by their products!

I ordered a purse on Black Friday, it was never shipped. I called twice and was told that even though I ordered and submitted my payment information and got a confirmation of the order that it doesn't mean that the order will be processed. Now I have no purse and they refuse to do anything to make it right, was told I can pay full price or purchase something from their sale collection. Will never order or purchase another Tory Burch product again.

My son ordered a necklace having saved up a lot of his money from working. Arrives in a slightly bashed cardboard box, opened to find NO NECKLACE! Customers services terrible, could hardly speak proper sentences and thanked me for ‘working together’ at the end of the call. Weird. Then got an email saying needs investigation, called again today, will take 8-10 days with their courier. Meanwhile my son has no money back, no gift for his girlfriend. It’s like the opposite of good customer service. Unbelievable.

I have been buying from Tory Burch for many years. Bags, shoes, jewellery etc and always loved the designs. Have had exceptional service and even joined the trust. Last experience was so bad I would find it hard to buy again. Purchased large tote £660. It arrived and had none of the usual lovely packaging, looked and felt like it had come from large warehouse. It did not have a dustbag. I was told no mention of dustbag in description then no dustbag. I was schooled by the very rude operative , given a list on TB items that don’t have a dustbag which was unhelpful and passive aggressive. On the long list of does have a dustbag was large leather tote. When I explained this was a large leather tote I was metaphorically told suck it up. I sent bag back. Ps two weeks later during the storms my roof fell in. My dolce and gabbana bag and my demellier were ok BECAUSE THEY WERE IN DUSTBAG. It is an essential item to preserve your bag. I would also point out the us version of the bag is £200 pounds cheaper and has a dustbag.

Can not believe what happens to the tennis shoes I have purchased, DO NOT WEAR THEM WHEN IS RAINING. Means if you are outside and start raining don not come out. The shoes has changed color and when I took them to the store I was told it is wear and tear. Most likely is cheap fabric and sell it as high quality stuff and since it’s Tory Burch means it’s brand and high qualify.

I bought a Tory Burch tote bag online. The quality is very poor and When I asked about a refund policy. They asked me to pay for sending the courier back. I am highly disappointed with the purchase.

I have at least 10 pair of the Tory Burch Miller sandals. In the past 5 years. I've ordered them from Nordstrom, and Tory Burch, I've purchased shoes from the actual store. These shoes that I purchased from the website are aweful!!! They are thin, very light weight and cheap! The embroidery is not even in the shoes. I will return them. I called customer service, I got a very pleasant person. I wanted to know if the shoes was real and not fake, that's how poorly made they are. For 277.00 dollars they feel like a pair of Old Navy flip flops. I will not be buying another pair. Sorry Tory you need to do better. Or lower your prices make it make sense! Quality is very important to some of us! Very disappointed.

They deserve no star!

The customer service is awful. TORY BURCH are thieves and they are scammers! Kepy my money even after I returned the product! And as for the shoes, where do I start, its lower than Primemark standard!

I got the court platform sneakers and I am super happy with my purchase.
Super comfy and love the height of the platform

Extremely poor customer service, incompetent customer service team who can't even bother to check the content in emails and ask repeated questions which is REALLY ANNOYING.

Refund process took over a month.

I recently purchased a pair of Tory Burch ballet flats and was extremely disappointed with the quality. The leather is peeling after only a few wears, which is completely unacceptable for a brand known for its luxury.
I have been a long-time fan of Tory Burch boots, but I cannot recommend their ballet flats at all, especially considering the high price. When I raised this issue with customer service (named Girlie), their response was incredibly poor and unsatisfactory. They did not offer a satisfactory solution and seemed uninterested in resolving the problem.
Tory Burch needs to take their quality control and customer service more seriously. I am very disappointed with my recent experience and it has left a sour taste in my mouth about the brand.

Miriam at the premium outlets at Orlando, Florida was a great woman attending us, customer service oriented and very helpful and friendly. She was smiling every time I talk to her. We received a premium service from Miriam. Also, Miriam’s manager was very nice and friendly. Thanks to Miriam I decided to buy five Tory items, 2 handbags, 1 gold ballerina pair and 2 pairs of tennis. I was very impressed with the prices at the outlet versus the boutique. I am willing to go again in my next visit to Orlando. Thanks Miriam again for your support and Tory for your amazing and exclusive merchandise. God bless you all. 🙏🏻❤️🙏🏻♥️