The selling option needs alot of work. I sent in a bundle any they only offered 10% of the miminmal value of the bundle. Now I now this is a business and you need to make money but you need to make... See more
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See what reviewers are saying
I used to love these guys. 4 years has past and now I wouldn't touch them with a barge pole. You can pretty much forget getting any English product. They seem to hoard them. Now all we get is Japanese... See more
It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
I recently ordered a few times from this company. I ordered a couple of Yu-Gi-Oh booster boxes that were already in stock. The whole process was excellent, very fast delivery, items arrived safely and... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.6
Average
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incompetent company
I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing.
I had to chase everytime, so I raised a complaint.
I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon
It is now 29th December, I see no hope in this product arriving this month!
I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are.
I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically.
In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen.
The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as this. As you can see from the top of the page, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!
December 29, 2024
Unprompted review
Reply from Total Cards
Hi Emma
Thank you for taking the time to leave a review on TrustPilot. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders.
I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry.
Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations:
"During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control."
The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that:
"While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible."
We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays
.
As for communication, our intention is to avoid sending repeated emails with no meaningful updates. We strive to provide accurate, concrete information when reaching out. That said, I’ll ensure your feedback about this is shared with our team so we can consider better ways to keep customers informed in similar situations.
In terms of your refund, it was processed promptly once our team returned from the holiday break on January 2nd. We apologise for any inconvenience caused by the timing of our holiday closure.
Regarding TrustPilot, the status displayed on our account is unrelated to misleading information, and we are actively working with TrustPilot to address this issue.
Once again, Emma, I’m truly sorry for the challenges you’ve faced with this order. We hope you might give us another chance in the future to deliver the 5-star experience we are committed to providing. Your feedback is invaluable to us, and we’ll use it to make improvements moving forward.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns.
Kind Regards
Ryan
Total cards are just awesome
Total cards are just awesome, they always deliver quickly, even at busy times like Christmas, prices are competitive, and they always package everything with that little extra care and usually throw in a tiny little bonus too.
December 20, 2024
Unprompted review
Prismatic Evolutions Pre-Order Cancelled
I pre-ordered a Prismatic Evolutions Elite Trainer Box from Total Cards and received an order number and order confirmation.
Subsequently, without any further communication, Total Cards cancelled my pre-order and issued a refund notification.
According to the refund notification, I now have to wait for up to 10 days for the refund to appear in my account.
I can only assume that they are overselling or planning to sell at inflated prices after release.
Be careful who you place pre-orders with.
December 17, 2024
Unprompted review
Reply from Total Cards
Hi Tref
Thank you for taking the time to leave a review. We sincerely value all feedback and use it to improve our services moving forward.
I am truly sorry for the cancellation of your order. This decision was made because the ETB is not being sold individually at this time to prevent scalpers from purchasing single units solely for resale purposes. Unfortunately, this policy meant that any orders placed for the ETB alone had to be cancelled, and we updated the product listing to reflect that it is only available in a bundle.
This was not a case of overselling or inflating prices—our goal has always been to offer products at the lowest prices possible. However, due to the high demand and attempts to secure stock for genuine collectors, we had to implement this measure to combat reselling.
We sincerely apologise for the inconvenience this has caused and for any lack of communication around your refund. In the future, we will ensure that our support team notifies customers of refunds promptly to avoid confusion. Regarding the refund processing time, while most refunds are completed within a few days, we use a 10-day estimate as a safeguard, allowing us to provide an ARN if there is a delay in your refund.
Thank you for your understanding, and we hope to have the opportunity to provide you with the 5-star experience we strive to deliver in the future.
Kind Regards
Ryan
These guys are really good
These guys are really good. The prices are good, the service is amazing and they respond to all messages and emails super quickly. I now look at them over other providers who dont seem to be able to ship and cope during busy periods. I have placed several successive orders after the first one.
November 27, 2024
Unprompted review
pre-ordered 6 booster boxes of the new…
pre-ordered 6 booster boxes of the new Pokémon set and still have not received the item. I got a reply 6 days ago stating they had received stock and will get it out as soon as possible. Altogether it has been 10 days since release and still not received the item. I have spent a lot of money on this and now looking to cancel the order.
November 18, 2024
Unprompted review
Reply from Total Cards
Hi SP
Thank you for taking the time to leave a review on TrustPilot. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order fell short of expectations. This is not the service standard we aim for, and we’re actively working to improve our process for future orders.
Unfortunately, not all the Booster Boxes for this release arrived as expected. This delay has impacted many retailers, caused by a UK-wide delay in stock delivery. We sincerely apologise for the inconvenience this has caused.
I understand that you’re already in contact with our team regarding a refund, and I can confirm that the process has been initiated for you.
Once again, we’re deeply sorry for the challenges with this order. We hope to have the opportunity to restore your confidence in us with a seamless experience in the future. Thank you again for your review, and we look forward to hopefully serving you again.
Kind regards,
Ryan
Very disappointing
Pre-ordered 2 booster boxes of the new Pokemon set Surging Sparks. They arrived 4 days after release date but that wasn’t such a big issue for me. The issue was both boxes arrived damaged with big slits to the seal, one with a crushed corner. Not sure how/why there were slits on both but I can’t recommend this site for sealed collectors. Packaging wasn’t great - boxes were stacked on top of each other with almost no protection.
November 12, 2024
Unprompted review
Reply from Total Cards
Hi Anhua
Thank you for taking the time to leave a review on TrustPilot. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order didn’t meet expectations. Providing excellent service is our priority, and we’re working hard to improve our processes to prevent similar issues in the future.
I sincerely apologise for the condition in which your product arrived. Unfortunately, Pokémon’s quality control for the cellophane on this set has been less than ideal. Many items have been arriving with partially sealed sides or visible gaps. While this is outside our control, we completely understand how disappointing this can be 😞.
For future orders, if you're looking for items in pristine condition for your collection, please let us know in the order comments. This will allow us to select the best-looking products for you. While we understand the importance of collecting, these items are primarily designed for opening, but we’ll always do our best to accommodate collector needs 😊.
We also appreciate your feedback on our packaging and will take this on board as we review how we can improve while staying committed to eco-friendly practices.
Once again, we are truly sorry that this order didn’t meet your expectations. We hope you’ll give us another chance to provide the 5-star experience we’re dedicated to delivering. Thank you again for your review, and we look forward to serving you again soon for a much smoother experience!
Kind Regards
Ryan
Do not use for pre-orders
Do not use for enticingly priced pre-orders. Not enough ordered to fulfil commitments and no estimate for delivery despite the set being released in every shop 4 days ago.
November 11, 2024
Unprompted review
Reply from Total Cards
Hi There
Thank you for taking the time to leave a review on TrustPilot. We genuinely appreciate your feedback and are truly sorry that this pre-order experience didn’t meet your expectations. Providing exceptional service is our goal, and we’re working to improve this process for future orders.
I can see that we sent out an update email on Tuesday as soon as we learned of the UK stock delay for this set. We aim to keep customers as informed as possible, and we’re very sorry if this didn’t reach you as intended. Moving forward, we’re exploring new ways to ensure clearer communication, as we’ve noticed that a few customers missed this email while many others received it.
We want to assure you that this was not a case of overselling. There was a limited pre-release stock sent to certain retailers, which may explain any stock you might have seen elsewhere. Once our delayed stock arrived, our team shipped your order that very same day.
We’re very sorry that this order didn’t go as smoothly as planned. We hope you’ll give us another chance to provide the 5-star experience we’re committed to delivering. Thank you again for your review, and we look forward to hopefully serving you again for a much-improved experience!
Kind Regards
Ryan
Pre ordered the new Pokémon set
Pre ordered the new Pokémon set for release and delivery on the 8th November. Today is the 9th with no sign of the item or any communication from total cards a with a reason or expected delivery day.
Very very frustrating considering I can't cancel the order and buy it elsewhere as I used Klana 3 pay and have already paid 2 out of 3 payments! Will not be using total cards for pre-orders in the future which is a shame as had good experiences up to this point.
*Edit
Changed to a 3* as I have now received my product. Can't give more as the least I'd expect for a pre-order is to get the item on release day!
November 8, 2024
Unprompted review
Reply from Total Cards
Hi Harvg123
Thank you for taking the time to leave a review on TrustPilot. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order wasn’t up to the mark. This is not the kind of service we aim to provide, and we’re working to improve this process for future orders.
Looking into this for you, I can see that we sent out an email on Tuesday once we learned of the UK stock delay for this set. We always want to keep customers as updated as possible, and I’m sorry that this didn’t meet expectations. Going forward, we’re considering new ways to communicate these updates even more clearly as it seems a few people didn’t receive this email while a good chunk of people did.
Regarding cancellations, we’re always happy to process these any time before an order has shipped. In this case, I see that the delayed stock arrived on the 11th, and our team shipped your order the same day.
Once again, we’re truly sorry that this order fell short of your expectations. We hope you’ll give us another chance to provide the 5-star experience we’re committed to delivering. Thanks again for your review, and we look forward to hopefully seeing you again soon for a much smoother experience!
Kind Regards
Ryan
Great company always come here to buy…
Great company always come here to buy my fav products all arrive on time 10/10 experience!!!!
November 4, 2024
Unprompted review
Careful with mixing other products with pre orders!
I had ordered some card sleeves to go along with the new Yu-gi-oh set that was for pre order and it turns out total cards was withholding the order as the sleeves were on backorder and not in stock so my order got delayed which i only found out through their customer support which was incredibly helpful and i asked to have them replaced with other sleeves in stock so they could ship it asap which they did!
Thank you Ryan at Total Cards for sorting this out for me, I'll be back again for sure!
November 7, 2024
Unprompted review
Replied to an 'in stock' email and got a response!
Replied to an 'in stock' email that wasn't in stock with some snarky comment and actually got a reply from Ryan, monitoring the inbox... Thanks Ryan, I take back my grumpy Monday morning attitude.
November 4, 2024
Unprompted review
MTG pre-order never arrived
Pre-ordered a MTG product in March, for release in June, but the product never arrived. I've chased for months but never had a firm answer on whether I'd actually receive the product. I can't cancel and order from another company now as the price has almost doubled since the initial order date in March.
I can't recommend Total Cards to anyone and I won't be using them again as I've had much better service from other providers.
June 14, 2024
Unprompted review
Reply from Total Cards
HI Daniel
Thank you for your review. We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand the disappointment in not receiving your pre-ordered MTG product as anticipated. Our team has worked to keep you updated with all information available to us, though we understand this may not have provided the certainty you were hoping for.
You're always welcome to reach out to our support team; however, please note that they may only have new details once received from the manufacturer. Rest assured, we send updates as soon as we have them to keep you informed.
The delays have been due to unforeseen production limitations on the manufacturer's end, who, unfortunately, have prioritised distribution through larger outlets like Amazon. This is certainly not reflective of our usual service, and we are deeply sorry that it impacted your order and we will continue to work to get this out to you as soon as we can.
We pride ourselves on the positive experiences of many of our customers, as shown in our 5-star reviews. We hope you might consider giving us another chance to provide the reliable service and customer care we’re known for. Thank you again for your patience and understanding.
Kind Regards
Ryan
Not a good service or customer experience
I ordered some Pokémon collection boxes and when they arrived they were not as described on the web site. They wanted me to pay for the return postage, even though the product was mis-advertised. They finally agreed to pay for return postage but gave me an invalid return postage label. I am still trying to get this resolved. They make it very difficult to get hold of someone by phone and seem to hide contact details on their web site. This is not how a honest and transparent company should be doing business in my opinion and not a good customer experience. I will not be using them again.
September 20, 2024
Unprompted review
Reply from Total Cards
Hi Rob
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
I’m truly sorry for the error that led to this issue—it was a human mistake, and I can assure you we’re addressing it. The support team followed the correct procedure regarding an unwanted product, but we’ll be reviewing our processes to avoid such errors in the future.
I can see that Alex initially tried to generate a returns label, but unfortunately, this was incorrect. I apologise for this mistake, but I’ve now resolved the issue and sent you the correct label. I also understand you had trouble reaching us by phone, and I apologise for that. Our phone support team has been unavailable over the past week, but our email team has been ready to assist as much as possible during this time.
Regarding our contact information, you can always find these details on our Help Page https://totalcards.net/pages/help or on our Contact Page https://totalcards.net/pages/contact.
Once again, I sincerely apologise for your experience. This isn’t reflective of the high standard we strive for, as seen in the number of positive reviews on our site and Review.io. We hope you might consider giving us another chance with a future order, where we’ll work to provide the 5-star experience we know we can offer.
Thank you again for your review, and we appreciate your understanding.
Kind regards,
Ryan
Customer service was excellent
Customer service was excellent, they replied fast and were very helpful.
I was on a time limit and needed the products delivered within a day or two. I consulted their support team through the website chat widget to make sure the delivery would be on time, and it was just like they said it would.
The prices seem really good (for context, I am a foreigner coming from a country of lower income).
Based on customer service alone, I would recommend this shop.
September 19, 2024
Unprompted review
Pre-order cancelled leaving me out of pocket
Made a pre-order for a new MTG product, has just been cancelled now meaning i have to re-order from another site at a much greater cost leaving me out of pocket. Dont use for pre-orders as they might not have stock and will leave you without the product and out of pocket.
September 20, 2024
Unprompted review
Reply from Total Cards
Hi Young
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We’re truly sorry that your order was cancelled. This is not something we take lightly, and it occurred due to allocation restrictions from our suppliers. Unfortunately, this is outside of our control, as we only list the quantity we’re promised at the time of placing our orders.
This situation is certainly not reflective of our usual service, and we share your frustration. We informed you as soon as we were notified of the allocation issue. While we understand this is far from ideal, we hope that this single experience doesn’t discourage you from ordering in the future. We’re confident that we can deliver the 5-star experience you deserve, but we respect your decision should you choose otherwise.
Thank you again for your review and feedback. We’re truly sorry this order didn’t go as expected.
Kind regards,
Ryan
Multiple delayed orders
Every pre-order you make with this company is always delayed and there excuse is that its the suppliers fault. Ther's only so many times you can use that excuse and when its about 3 pre-orders in a row its clearly a total cards issue. And no I don't want your crappy points system as an apology.
They have now dispatched one of my order but I have not received an email for my other order and neither an update. You also cant get through to customer service on the phone as no one is their to answer.
One of the worst companies out there in terms of customer experience but they're cheaper and you can pre-order earlier than any other website.
August 10, 2024
Unprompted review
Reply from Total Cards
Hi Stephen
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
I apologise for the inconvenience caused by the delay in your orders. This is not the standard we strive for, as we aim to dispatch all orders promptly and in excellent condition, as many of our customers experience.
Unfortunately, our suppliers have been sending stock in small batches, which has led to delays. While most of the stock has arrived, a few items are still pending, but we expect them to be with us soon.
We understand that this situation is far from ideal, and we’re sorry that your second order has yet to be shipped. Please know that we are working hard to get it to you as quickly as possible. I noticed you tried to contact our support team over the weekend; unfortunately, they are not available during that time. However, I can confirm that the team responded to your email as swiftly as possible once they were back on Monday. I apologise for any confusion this may have caused.
We sincerely regret the extended delay and are committed to ensuring that future releases are more timely and arrive on schedule for all customers. This is not the standard we aim for, and we will do everything we can to ensure your future orders provide the 5-star experience we strive to deliver.
Thank you for your review. We will continue to work hard to provide the experience we know we can offer. While we respect your decision if you choose not to return, we hope to have the opportunity to serve you better in the future.
Kind regards,
Ryan
Tidy!
Good, fair pricing for their products
Great wide variety of products and very good customer service and communication.
Shopped with them for years now multiple times.
Great packaging also which is needed when buying collectible items.
Will for sure keep shopping with them.
May 30, 2024
Unprompted review
5 star review!
I've placed 2 orders with Total Cards recently, and both have arrived really quickly
Prices are really good, as is the range available
Will be shopping again soon!
July 31, 2024
Unprompted review
Total Cards: Top-Notch Service
Very impressed with the experince I had shopping online with them - Navigating their website is a breeze, with the sub-sections of the site listing the current and upcoming expansions makes it easy to find what you want quickly.
The items I purchase were quickly dispatched and arrived well packaged, ensuring they were in perfect condition when they arrived.
I will definitely be purchasing from then again!
July 26, 2024
Unprompted review
A pre-order turned back-order?
First of all let me reassure whoever is reading this that Total Cards are not a scam, contrary to what stated in other reviews.
I've come across Total Cards while looking for Star Wars Unlimited Shadows of the Galaxy pre-orders. They have a pretty good score on this platform, and the price was not bad, so I decided to place an order with them. After I created my account I received an email with a first-time welcome discount. Only problem is that I've noticed it after I had placed the order. I asked support if it was possible to retroactively apply the discount. I received a prompt reply, but I was offered a new discount code for a future purchase (of course it makes sense as a strategy if you want the customer to come back, which is fine by me).
The date of the release comes and there are no signs of shipments from Total Cards. Meanwhile I had found another seller with a better price and decided to place an order for a box with them too. Said box was shipped the day before the release and arrived the day after. A few days after the release I messaged Total Cards support to see why I still had no shipment notifications. They once again replied pretty promptly and offered the same reason that was offered to similar reviewers on this platform: "supply issues". I ended up receiving the items I ordered a week after the release. This was not a huge problem for me, but what I have found slightly annoying is that there was no mention at check-out, nor proactive communication of these alleged "supply issues". Based on my experience, because I can find the same items at a better price and shipped timely elsewhere, it's hard to make the case for me to be a returning customer. Like I said, this business has pretty good reviews on this platform, so they must be excelling in some aspects.
My advice to Total Cards would be to sort out these "supply issues" first and foremost, and then also look at being more competitive price-wise. Should they manage to improve on these aspects I'd be more than happy to be a returning customer for future pre-orders.
July 19, 2024
Unprompted review
Reply from Total Cards
Hi Gabriele
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We appreciate your order and are glad to see it arrived promptly after the stock became available. We apologise for the initial delay in stock and want to assure you that we are actively working with our suppliers to ensure timely releases, especially for products like Star Wars Unlimited.
We regret that our support team could not refund the discount code difference directly to your card. We will look into this further to enhance our processes for handling such issues in the future. However, we're pleased to hear that our team responded swiftly to your inquiries and provided additional information. Our team is always here to help!
We will take your feedback to heart and strive to improve on the points you've raised, this is not the standard for our orders. We apologise for any inconvenience and disappointment caused and hope you will consider giving us another chance. We are committed to providing the 5-star experience we know we can deliver.
Thank you for your honest review. We will continue working hard to ensure that you and all our customers receive the top-notch service you deserve.
Kind regards,
Ryan
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