The selling option needs alot of work. I sent in a bundle any they only offered 10% of the miminmal value of the bundle. Now I now this is a business and you need to make money but you need to make... See more
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See what reviewers are saying
I used to love these guys. 4 years has past and now I wouldn't touch them with a barge pole. You can pretty much forget getting any English product. They seem to hoard them. Now all we get is Japanese... See more
It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
I recently ordered a few times from this company. I ordered a couple of Yu-Gi-Oh booster boxes that were already in stock. The whole process was excellent, very fast delivery, items arrived safely and... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.6
Average
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
3 weeks after release date and still never received £700 worth of pokemon cards. Kept emailing and kept getting the same response... "we don't know when we will be able to ship them.
In the end after nearly a month after release date I cancelled my order and bought the cards somewhere else with next day delivery.
November 10, 2023
Unprompted review
Reply from Total Cards
Hi Virgil
Thank you for sharing your feedback. We genuinely value all reviews and use them to continuously improve our services.
We apologise for the delay with your order. At the time, our suppliers split our orders for this into three shipments, and unfortunately, they couldn't provide us with accurate timeframes at that time. We understand how frustrating this must have been.
Since then, we've worked hard to ensure this doesn't happen again by switching suppliers. We've had several successful releases since making this change.
We're truly sorry for the inconvenience you experienced and hope you'll give us another chance to provide the 5-star experience we strive for. We kindly ask that you refrain from submitting multiple reviews for the same order
Thank you once again for your review.
Kind Regards,
Ryan
Cancelled my order and still charged me
I attempted to place an order at total cards multiple times throughout the day but each time the website crashed before I could pay. I eventually got to the payment process and received confirmation of my order however I then received another email saying that the order had been cancelled so I gave up and decided to shop elsewhere. I then received an email the next day giving me tracking information and I saw they had taken the money from my account I’ve tried to contact them multiple times through email phone and chat bot to get a refund as I was told the order was cancelled but no response to anything really not happy about this bad service.
February 16, 2024
Unprompted review
Reply from Total Cards
Hi JB
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the confusion regarding your order appearing as cancelled. Our old system had some issues, but we've addressed these on our new site based on all valuable feedback we had on here at Support tickets.
We're also sorry that your emails weren't responded to over the weekend. Our support team was swamped and only available from Sunday to Thursday. We've now changed our support hours to Monday to Friday to better assist our customers. I can see that the support team got back to you as soon as they could.
It appears that your issue was resolved promptly, and the team kept you updated once your order was back with them.
We apologise for any inconvenience you experienced and want to assure you that we've worked hard to ensure our new site and systems are top-notch. We hope you'll give us another chance to provide the 5-star experience we strive for.
Thank you once again for your review.
Kind regards,
Ryan
Big thanks to Ryan
Big thanks for Ryan for his quick responses!
Will continue to buy from Total Cards as they offer the best prices, quick delivery and good customer service
February 12, 2024
Unprompted review
Incredibly helpful team
I've used Total Cards many times before and each experience has been excellent, even when things did go wrong. My most recent experience involved a glitch in their system, but Ryan from their customer service team was the most helpful person, helping find a solution within 30 minutes of the stock error being spotted. They offer a huge variety of stock at great prices, I honestly cannot recommend this company enough :)
February 6, 2024
Unprompted review
Absolutely brilliant business to…
Absolutely brilliant business to purchase from. Order arrived quickly, professionally packaged and very efficiently. Both packs also included hits, including a shiny holo - a very good omen! Look forward to buying from again soon.
January 28, 2024
Scored some sweet Pokémon cards from…
Scored some sweet Pokémon cards from this store – they've got all the good stuff. Fast delivery, and my deck just got a serious upgrade. Highly recommend!
January 10, 2024
Unprompted review
After Ordering Pokemon 151
After Ordering Pokemon 151, It took them ages to even post half my order.
After waiting months and months they didn't even send out emails to update customers on how is happening.
after keeping me waiting for ages and ages they sent a email telling me they're just gonna refund me on card and if they don't hear back from me verifying my card to process the refund. they will just forcefully put it as store credit
So i waited over what? half a year for this product to only be offered 10% till FEB 2024?
Don't Pre-order from these
September 22, 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the issues surrounding the release of the 151 product. This was a highly sought-after item, and the resulting allocations affected all businesses, something beyond our control. We understand how frustrating this must have been.
We are working on a system for bulk updates regarding delays and information. However, we prefer not to spam you when there's no new information to share. Unfortunately, the allocation issue meant we received none of this specific product. Our team tried to source it from other suppliers, but they faced the same problem. As soon as we had this news, we contacted you immediately.
Regarding the store credit issue, we would like to clarify that this was not done forcefully. The payment method you used had expired, and we needed your confirmation through our payment provider to process the refund correctly. We offered to issue a store credit, as we couldn't guarantee the payment method you had used was still active, and this would have been able to be refunded once we had the verification sorted with you.
We apologise once again for the inconvenience with the 151 product. Since the suppliers couldn't compensate us, we offered a 10% discount code to all affected customers in addition to the refund, doing our best to make up for the situation.
We are truly sorry for the experience you had with our shop and hope you'll give us another chance to provide the 5-star service we aim to deliver.
Thank you once again for your review.
Kind Regards,
Ryan
Excellent in every way
Amazing shopping experience. Order was packaged very well, included free items and arrived next day with free shipping. Friendly and informative correspondence too.
January 25, 2024
Unprompted review
Amazing products
Amazing products, great packaging and delivery and very reliable have used atleast 3 or 4 times in last month and not one issue
January 2, 2024
Placed an order for a Metazoo booster…
Placed an order for a Metazoo booster box 06/12/2021 and arrived today (09/01/2024). As you do, I ordered this and totally forgot about the order until I saw the despatched email 06/01/2024.
Reached out to Total Cards to raise a return. Explained it’s obviously arrived far later than originally promised and wanted to raise a return as I no longer want or need the item. It is also available far cheaper elsewhere too.
Total Cards refused to provide a returns label on the premise I wanted to return, rather than an issue. I understand change of mind etc can often be put onto the customer as it’s their choice, but in these circumstances (and minimal cost for a label) I expected they would’ve done the right thing and offered a label due to the 2 year plus wait to get my item.
I’ve paid for my own label to return, and it’s not exactly expensive to do, but the experience and service offered wasn’t great. Expected better.
January 9, 2024
Unprompted review
Reply from Total Cards
Hi Alex
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the delay with your order. Please be assured that we never forgot about it and worked diligently to get it to you as soon as possible. We always encourage customers to contact us for a refund if they prefer not to wait.
While we did inform you that we could accept a return, as the item was neither damaged nor faulty, we were not liable for the return according to our terms and conditions. We apologise for any inconvenience this may have caused.
We understand that the fulfilment of your order took longer than expected, and we appreciate your patience as we worked to complete it. I can see that this was sorted swiftly once it arrived back by our support team.
We are truly sorry that you had a negative experience with our shop and hope you will give us another chance to provide the 5-star service we strive to offer.
Thank you once again for your review.
Kind Regards,
Ryan
Will not use your firm again sent 1…
Will not use your firm again sent 1 birthday card and 1 Christmas card on the 12.12 to Portugal airmail still not recieved family. Members now traveling to Spain thanks for the poor service and a msg I have cancelled totally untrue thanks
December 20, 2023
Unprompted review
Reply from Total Cards
HI Kevin
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are a bit confused by your review as we do not sell birthday or Christmas cards; we are a TCG (Trading Card Game) shop, not a general cards shop. This is why we have asked for some additional information to determine if your review was meant for us.
I have also checked our records and there is no order under your name in our system. Given this, we kindly request that you remove the review as it does not pertain to our services.
However, if you ever do use our services, we will work our hardest to ensure you have a 5-star experience!
Kind regards,
Ryan
Great products 5/5
December 5, 2023
Unprompted review
Great products, fab prices
The website is great and the content and prices are fab. The only worry I had was delivery took a little longer than I thought but not too long. My products came well packaged. I will definitely use this site again though.
November 27, 2023
Pre orders need Improvement.
Pre orders need Improvement.
Kept getting told “you will get it next week” but then I never got it. Weeks after release date and I was still waiting and hadn’t had an update.
Contacted customer service and they explained the suppliers let them down but even so, at least update customers. Even if you don’t have an update as to when I will get my box, at least tell me that the prior promised date wouldn’t be fulfilled
November 24, 2023
Unprompted review
Reply from Total Cards
Hi Ellen
Thank you for your feedback. We sincerely apologise for the delays and lack of communication regarding your pre-order.
We understand your frustration with being told “you will get it next week” without receiving timely updates. While our suppliers did let us down, we acknowledge the importance of keeping you informed, even if there are no new updates, we are trying to find a balance between helpful and spamming you with email.
We are taking your feedback seriously and will work on improving our communication process. Moving forward, we are ensuring to find a way so that customers are promptly notified if there are any changes or delays to expected delivery dates.
We appreciate your patience and understanding and hope you will give us another chance to provide you with the 5-star experience you deserve.
Thank you once again for your valuable feedback.
Kind Regards,
Ryan
Excellent
I ordered some Pokemon card sets and a plush, and they were delivered very quick and very well packaged.
Superb service and I will definitely use Total Cards again soon.
November 26, 2023
Unprompted review
I waited over a month for product that…
I waited over a month for product that was in an alleged third wave.
After many emails with the usual reply " I am sorry " it's not my fault" " the supplier let us down" " I just work here " I was then informed it would take atleast 3 days for a refund.
This site I would never recommend to anyone its a disgrace beware of using them.
October 27, 2023
Unprompted review
Reply from Total Cards
HI David
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are sorry that our shipment was split into three deliveries, this is not something that is normal for us. We understand this is not ideal, and our team worked hard to get everything to you as soon as possible.
Our support team provided you with the information they had, but they can only share the details available to them at the time.
We acknowledge this was far from an ideal situation. I see you requested a refund, and our team assured you they would handle this promptly. Refunds typically take three working days, but this can vary depending on your bank.
We apologise once again for the delay in your delivery. We have since partnered with more reliable suppliers to prevent this from happening in the future. We hope you will give us another chance to provide you with the 5-star experience we strive for.
Thank you for your review. We will act on the feedback you have provided.
Kind Regards
Ryan
Pre-ordered paradox rift
Pre-ordered a box of paradox rift 23/10.
Now it's 28/11 and still haven't received it.
Each time I contacted them about it, they gave an excuse of items not received from thier supplier. Then change your supplier!
I feel scammed. I asked for refund. No answer about that. No update from them since I contacted them last week.
I won't order from here again.
November 28, 2023
Unprompted review
Reply from Total Cards
HI Basem
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are sorry for the delay in your order. Unfortunately, we were at the mercy of our suppliers, and as we had already paid for the stock, we couldn’t change the supplier at that time. However, we have now secured more reliable suppliers for future releases.
We would never scam anyone, and it is disheartening to hear such accusations. I have reviewed the emails and can see that our team updated you, but we never received a response regarding the refund. We did reach out with another update and asked how you would like to proceed, and I can see that the team sorted this swiftly for you.
We apologise once again for the delay in your order. This is not the standard for our releases. We understand that you have said you will not order from us again, but we hope you might give us a second chance to provide you with the 5-star experience we strive for.
Kind Regards
Ryan
Really enjoyed the black Friday live stream
I really enjoyed the black Friday live stream on WhatNot. It's the first card live stream I've ever watched, it got quite addictive. I got some great offers & even won some booster packs. Apparently having someone else open your packs increases your luck. Thanks Cameron & the rest of the team.
November 24, 2023
Unprompted review
Amazing online store!
Amazing customer service and incredible attention to detail with the overall shopping experience. I have bought many things from this store and my experience has been the same with every purchase, you can really tell that whoever is running this store truly cares about their customers and the products they sell. Highly recommended!!
November 22, 2023
Unprompted review
Reply from Total Cards
Hi Rafael
Thank you for your feedback. We take all reviews seriously and are committed to resolving any issues our customers experience.
We are very sorry to hear that you did not receive your product. We assure you that scamming is not something we would ever engage in, and we take such accusations very seriously.
I have looked to see if you have contacted us regarding this and cannot see anything regarding this. Would you be able to provide us with more information regarding this on Support@totalcards.net and we will look into this.
Once again, we apologise for the inconvenience and frustration this has caused. We are dedicated to making this right for you and hope to restore your trust in our company.
Kind Regards
Ryan
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