The selling option needs alot of work. I sent in a bundle any they only offered 10% of the miminmal value of the bundle. Now I now this is a business and you need to make money but you need to make... See more
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See what reviewers are saying
I used to love these guys. 4 years has past and now I wouldn't touch them with a barge pole. You can pretty much forget getting any English product. They seem to hoard them. Now all we get is Japanese... See more
It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
I recently ordered a few times from this company. I ordered a couple of Yu-Gi-Oh booster boxes that were already in stock. The whole process was excellent, very fast delivery, items arrived safely and... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.6
Average
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1* for holding back the OBF Build and…
1* for holding back the OBF Build and Battle stadium until the SV3 binder released.
Especially since the Paldea binder was delayed 2 months.
You order more, they make you wait longer to try and save on costs, standard rubbish Total Cards service. Never seen such BS from anywhere else at all.
Please pre-order from anywhere else and not here.
August 25, 2023
Unprompted review
Reply from Total Cards
HI Steve
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the inconvenience caused by holding back the Build and Battle Stadium until the SV3 binder was released. As stated in our terms and conditions, we hold all products until the entire order is ready to ship to avoid additional shipping fees for our customers. We understand that this may not be ideal for everyone, and we regret any frustration this has caused.
We acknowledge that the delay in the Paldea binder exacerbated the situation, and we are truly sorry for the extended wait time. We are continuously working to improve our processes and minimise such delays in the future.
We value your feedback and will take it into consideration as we strive to enhance our service. We hope to have the opportunity to serve you better in the future.
Kind regards,
Ryan
Preorder letdown very dissapointing
Sorry but to have delays on release day due to 'courier issues' is unacceptable especially when told on the day of release. Communication is key here, refunded with no issues but you pre order for a reason, certainly not to wait over a week. Will be preordering from elsewhere sorry.
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Steve
Thank you for your feedback and for bringing this issue to our attention. We sincerely apologise for the delays you experienced on the release day due to courier issues. We understand how frustrating this must have been, especially when you had pre-ordered the item to receive it on time.
We have recently moved to a new supplier to ensure such delays are minimized in the future. Additionally, we are continually working to improve our communication processes to keep our customers better informed.
We are pleased to hear that our support team was able to process your refund swiftly and without any issues. Your satisfaction is important to us, and we are committed to making your future experiences with us more reliable and enjoyable.
We appreciate your understanding and patience, and we hope you will consider giving us another chance in the future.
Kind Regards
Ryan
This website and there delivery service…
This website and there delivery service is a joke would not recommend so much delays first and last delivery on this website not happy at all with this totalcards service
August 24, 2023
Unprompted review
Reply from Total Cards
Hi There
We sincerely apologise for the delays you experienced with our delivery service. Your feedback is invaluable to us, and we regret any inconvenience this may have caused.
To address this issue, we have recently transitioned to a new supplier to ensure smoother and more timely deliveries moving forward. We are committed to providing a better experience and are actively working on improving our services.
We understand your disappointment and hope that you will consider giving us another chance. In which we will work to give you the 5* experience that we know we are capable of giving
Thank you for your understanding and patience. We look forward to the opportunity to serve you better in the future.
Kind Regards
Ryan
Every Pokémon pre-order is always late
Every Pokémon pre-order is always late. They seem to be the only card shop that doesn’t send cards out on the day they come out, unlike their competitors. Their reason was ‘couriers faults’…yet every single time. I’ve gone back and forth since vivid voltage to give them 2nd/3rd/4th chances and now I’m just done.
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Lee
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are truly sorry that your orders have been delayed. This is not something we are happy about, and we apologise for any inconvenience caused by courier issues affecting this release. This was not our best release, and we have since moved to a new supplier who has been reliably delivering stock to us on time for releases.
Unfortunately, we do not have information on who other TCG shops use as their suppliers, as these details are not typically shared.
We are sorry you faced problems with your orders, and we respect your decision to shop elsewhere. However, we hope that we might earn your trust with a future order.
Thank you again for your review.
Kind Regards
Ryan
I finally received my Booster Box
I finally received my Scarlet & Violet - Obsidian Flames booster box I ordered, which came to £109. The price was good, and total cards seemed a good choice at the time, despite my worries on the previous countless reviews regarding their failed preorder launches.
I ordered on Thursday 10th August, and it’s now the 23rd August. In total, that was 13 days of waiting— just shy of 2 weeks.
After their announcement regarding the failed preorder launch of Obsidian Flames, I completely understood the reasons for delay and that I should be patient. However, in circumstances such as these, you should give a proper timeframe of when customers can expect their order, and be it not a false promise. I was told orders were expected to be delivered by the end of last week, which if I recall was sent on Wednesday. I am now sitting here finally with my order, but far from what they said to expect.
In conclusion, I suggest to refrain from pre-ordering from total cards until they fix this problem and change suppliers for their preorders. Preorders are always expected to be with you on release day, and if not then the day after. Total cards should also be honest about how they’re going to move forward in order to stop this from happening again, as I’m sure it has put off many customers from buying from them again. That being said, I probably won’t buy from here again, and if I ever do - I just won’t be touching preorders.
P.S, package came well packed, got some average hits & $17+ valued card that I’m happy with, some cards were slightly bent/curved but that’s expected from cards such as holos. Also didn’t get a free sweet but that’s ok.
Thanks!
August 23, 2023
Unprompted review
Would not recommend preordering
Pre-ordered two booster boxes of obsidian flames, no communication until the day of release when I was then told my order would be delayed without giving a shipping time! No communication on an expected shipping date so I got a refund.
Friendly staff on queries and the prices are cheap but the lack of communication is really poor. I won't be ordering from them again
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Christian
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the delays with your order and the lack of communication. This is not the standard we aim for, and we are actively working to minimise such delays and improve our communication processes.
We also apologise that our team was unable to provide a specific shipping date for your order. We are committed to ensuring this does not happen in future.
We are pleased to hear that our support team was friendly and able to address your queries swiftly. They are always happy to help.
We hope you will give us another chance to provide you with the 5-star experience we know we can deliver.
Thank you once again for your review.
Kind regards
Ryan
Total(ly) awesome!
Total Cards is my “go to” for ordering cards online. Prices are great and I’ve had an easy experience of their price match promise.
Whenever a new Pokemon set is coming out, I always make my preorder with Total Cards, their preorder bundle with the limited edition Vault X binder is perfect!
I’ve also had the good fortune of winning one their giveaways too! A pleasant surprise and shows that they’re a legit giveaway to get involved with.
I can’t leave a review without mentioning the Total Cards team. Every communication experience I’ve had has been fun, helpful and prompt - special mention for Andy!!
I highly recommend them as an online seller and it’s a definite 5 stars from me!!
August 9, 2023
Preordered a card folder
Preordered a card folder (VaultX 9 pocket edition). Delivered on time. Really like the free gifts of sweets Total Cards offer. Will shop here again for any collectable card games, for sure. Pricing wise, I think it is reasonable.
August 8, 2023
Do yourself a favour and use Chaos Cards.
Like many other's over the last 2 weeks, I Pre-ordered multiple items for the Pokemon Obsidian Flames. An ETB, Booster Box and some other cards. The 11th comes, and no delivery. How can this Website who claims to be the biggest TCG Website not have available stock. I understand they recently had a break in but you didn't need to take Pre-orders if you are struggling to recoup losses. The Customer service can take over 24 Hours to respond to you and then its with a non answer.
I managed to get my Refund back and went straight to Chaos Cards. Ordered it around 3pm in the afternoon and recieved my delivery the next morning. Never use this company for your TCG needs, there are hundreds out there with better standards.
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Ryan
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are sorry that your order did not arrive in time for the release. While we strive to ensure timely deliveries, unforeseen circumstances sometimes arise. To address these delays, we have since switched to a new supplier, and our recent releases have been on time.
We also apologise for the lack of updates and will work on improving our communication, incorporating your feedback and others' to enhance our service. I am sorry that the Support team took over 24 hours to respond. They were overwhelmed with over 100+ tickets a day but are working to ensure this doesn’t happen again for future releases.
Once again, we apologise for the delay in your order. We hope to earn your trust again with a future order, though we respect your decision if you choose otherwise.
Thank you for your feedback.
Kind regards,
Ryan
Delayed preorder again
Product is good as its vault-x but another preorder from total cards which has been delayed. I have never got a preorder from total cards without it being significantly delayed.
August 7, 2023
Reply from Total Cards
Hi Ricki
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the delay in your order. Unfortunately, the delay with the Vault X binder was beyond our control, as it was delayed in transit to Vault X and then to us. We provided the expected delivery date based on the information given to us by Vault X and updated you as often as we could with any new information they provided.
We regret that your orders have not met your expectations, and we are actively working to improve in all areas. We hope you will give us another chance to provide you with the 5-star experience we know we can deliver.
Thank you for your review.
Kind Regards
Ryan
Never Pre Order from here
Always had good service from Total Cards but this recent pre order has been an awful experience
Was no communication about the delay for one
I waited until the next week to message to find out and was told by AJ i could delay my dispatch until today as I was going on holiday
To then having no movement on my order and when i messaged was told essentially that ill get it when i get it
When will i get it? Who knows
£230 where i couldve bought from 5 stores i went around the last 2 days
Treated myself for my birthday and now its come and gone so thanks 😊
August 18, 2023
Unprompted review
Great Customer Service
Total Cards was quick to respond to a question I had about a delivery date on my package. They were courteous and friendly. My package arrived on time and undamaged. Thanks!!
August 8, 2023
Delayed but what a price and what customer service
My order was delayed by a few days, these things happen. I feel very pleased by the replies from Andy and Ryan from their customer service team and have the empathy to understand that it really isn’t their fault.
I will continue to use Totalcards as my order was well packed and incredibly priced.
It’s a delay, I’m very confused by the insane amount of negative comments because someone didn’t get their Pokemon cards for a few days. Very sad in my opinion.
Thanks again Total cards and keep up the great work!
August 17, 2023
Unprompted review
Pre ordered obsidian flames on…
Pre ordered obsidian flames on 01/08/2023. Release date of the 11th. It’s now the 17th and I still have no order and it’s not even been dispatched. I was told I had some reward points added to my account but they’re not there and even if they were, I won’t use them again anyway. The product was a gift for my partners birthday that was on release day and £148 and several emails later I still have nothing
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Danielle
Thank you for bringing this to our attention. We sincerely apologise for the delay and the inconvenience it has caused, especially considering it was intended as a birthday gift for your partner.
We understand your frustration with the pre-order of Obsidian Flames and the lack of communication regarding its dispatch. This is not the level of service we strive to provide.
Regarding the reward points, we apologise for any confusion. I can confirm that these were added to your account. Even if you choose not to use them, they are available should you wish to shop with us in the future.
I can see that the stock arrived shortly after this review and the team dispatched your order swiftly. We hope your partner still enjoyed the gift.
We deeply regret the inconvenience and disappointment this has caused you. We understand that you may choose not to shop with us again, and we respect your decision. However, we hope that you might give us another chance to provide you with the 5-star experience we know we can deliver.
Thank you for your patience and understanding.
Kind regards,
Ryan
Had a few issues in the past and always…
Had a few issues in the past with orders but always got resolved. The main issue I have is how terrible and slow their website is. Its extremely frustrating and runs like complete trash all the time which is why I rarely use them any more. If they ever sort their website out I would start ordering more often. Hopefully they fire who ever made the site as it is the worst Ive ever seen and used.
August 17, 2023
Unprompted review
Preorder delayed and no updates
Preorder delayed and at this point had still not shipped or been processed. No timescale when update requested and was just told that there were 1000s of orders for them to work through. Abysmal service and will not be using again, sadly this was my one and only experience of them.
Customer support we’re honest about how swamped they were and Ryan cancelled my order very swiftly. It initially took over 20 hours for their first response. Can’t fault Ryan or the customer service team.
I have since ordered from Chaos Cards who, for £2.50, have processed and dispatched my order already for a delivery tomorrow. All of this took around about an hour from start to finish.
August 11, 2023
Unprompted review
Reply from Total Cards
Hi Nick
Thank you for sharing your experience and providing detailed feedback. We sincerely apologise for the delay with your preorder and the inconvenience it has caused. We understand how frustrating it is to have no clear timescale for updates, especially when it was meant to be a seamless process.
The volume of orders for this set was astounding, and we deeply regret that this affected your experience with us due to delays. While we are pleased to hear that Ryan and our customer service team were able to assist you promptly once contacted, we understand that the initial delay in response time was longer than normal. We have since worked hard to reduce these delays.
Please know that we are working diligently to improve our processes and communication to ensure that such issues do not occur in the future. Your feedback is invaluable in helping us achieve this.
Once again, we apologise for the inconvenience and disappointment caused. We respect your decision and hope that, despite this experience, you might consider giving us another chance in the future.
Thank you for your understanding.
Kind regards,
Ryan
Failed to dispatch
Failed to dispatch an Obsidian flames pre-order after 5 days of it being released, really disappointed and had to ask for a refund and purchase elsewhere.
August 11, 2023
Unprompted review
Failed pre-order launch.
Failed pre-order launch.
This was my first time using total cards for a pre-order and I still haven't received it or had any confirmation of when it will be sent out for delivery. Pre-order was the 11th it is now the 15th.
Highly unlikely I will use this company again unless they improve drastically.
August 15, 2023
Unprompted review
Reply from Total Cards
HI Daniel
Thank you for your feedback. We sincerely apologise for the delay with your pre-order and the lack of communication regarding its delivery. We understand your frustration, especially considering this was your first experience with Total Cards.
We have recently moved our suppliers to minimize delays, and we are working hard to ensure that the latest sets are released on time. Your feedback is invaluable in helping us improve our processes.
We are committed to providing a better experience and would love the opportunity to restore your confidence in our service so we hope that you may give us a second chance in which we will work to give you a 5* Experience that we know we can give all our customers
Thank you for your review
Kind Regards
Ryan
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