Totalglaze Windows Ltd Reviews 394

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and efficiency from initial contact to installation. The service is frequently described as excellent, with many appreciating the straightforward process, quick installation, and thoughtful aftercare. Reviewers are highly satisfied with the quality of the products, including windows, doors, and conservatories, noting their durability and aesthetic appeal, all offered at a competitive price. However, some customers experienced issues with incorrect items being delivered and problems with sealing and installation, leading to multiple visits to rectify the problems. These reviewers also reported dissatisfaction with the final finish and perceived a lack of communication regarding the scope of work, feeling that their concerns were not adequately addressed.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great from start to finish,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied

Rated 5 out of 5 stars

I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Glass Industry
  5. Roofing Contractor

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had 7 windows and a front door fitted…

Had 7 windows and a front door fitted and everything went fine. I would definitely use total glaze in the future
Excellent quality and very good reliable service

August 15, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Fantastic

Fantastic. Fitters were polite and curious. After fitting we had some snags to sort and nothing was too big or too small an issue. Came back a few times and it was never any trouble. Didn't even mention confirming payment (releasing from finance company) until we were 100% happy.

August 7, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review, it was a pleasure working for you. We hope to do more for you in the future

Rated 4 out of 5 stars

The whole process was great except for…

The whole process was great except for the actual sizing of the finishings. The fitting was brilliant as was the two guys who performed it. The house was left spotless and I can't fault them. However, due to incorrect measurements and an apparent miss information, the guys had to come twice more to finish.

June 28, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you for your review, I am glad it is all sorted for you now, if you have any further issues please just give us a phone call, your warranty is for 12 years and are sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

Excellent customer service with no…

Excellent customer service with no pushy salesmen and fake prices that get knocked down...truthful competitive one price.
Excellent products and fitting service
I will definitely using again for future works

August 7, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Totally professional from start to finish.

Totally professional from start to finish. Delighted with our 6 new windows. Excellent workers who took pride in their work. Will be back for doors in the future. Thoroughly recommend this company.

August 7, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review, we look forward to working with you again

Rated 2 out of 5 stars

Not happy with door I feel I’ve been…

Not happy with door I feel I’ve been missold not what I wanted front door looks marked

August 7, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you for your review, can you please contact the general manager Mr Steve Wells with this, as we do not fit doors that are marked! and if this is the case we will rectify it asap 01843 297555 29th Aug just updating our records which shows you are now finished with the installation dept. If there is anything else we can help with simply give us a call thank you

Rated 5 out of 5 stars

Excellent to deal with from start to…

Excellent to deal with from start to finish. Very pleased with the replacement panels as our old ones had misting. Glazer was very good,panels replaced all others serviced ,nothing too much trouble. Would definitely recommend and use again

August 1, 2024
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review it was a pleasure to work for you

Rated 5 out of 5 stars

Excellent

Professionally installed - looks amazing.

July 4, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for choosing totalglaze, if we can help with any future projects just give us a call, and thank you for your review.

Rated 5 out of 5 stars

Very pleased with our new windows and…

Very pleased with our new windows and all members of the company were helpful and friendly, would definitely recommend to our family and friends.

July 18, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your kind review, if we can help you with any of the other products we do at totalglaze please give us a call on 01843 297555

Rated 5 out of 5 stars

I would recommend totalglaze

I would recommend totalglaze
To anyone

July 10, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Dear Mr Wilkins ,thank you for using Totalglaze Windows, if we can help you with any more projects please dont, hesitate to call us on 01843297555 thank you

Rated 5 out of 5 stars

Quick

Quick, friendly & tidy.

July 10, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review, we look forward to working with you again soon

Rated 5 out of 5 stars

Cladding Replacement.…

We have just had some old wood cladding replaced with new, plastic cladding. The job was carried out in a safe and efficient manner in the time frame quoted. The cladding looks good and has definitely improved the look of the house. The two lads doing the job were polite, friendly and cleaned up and removed all the old wood and rubbish. The quote was very reasonable, and we will consider Totalglaze for future work.

July 8, 2024
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you for your kind review, we look forward to working with you again soon.

Rated 5 out of 5 stars

Good quality windows

Good quality windows, well fitted. Very accomodating with installation dates. Very reliable company, highly recommend.

July 3, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review,

Rated 5 out of 5 stars

Reliable

Reliable, friendly service. Good quality product fitted nicely. Will be using them again

July 3, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you for leaving us a review, we look forward to working with you again.

Rated 1 out of 5 stars

Still waiting for repairs to faulty…

Still waiting for repairs to faulty windows, just get excuse after excuse and a blame culture when we phone the office for updates

June 25, 2024
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Good morning Mr Payne firstly let me apologise for the delay for your replacement glass. Mr Wells our general manager has looked into this and i believe has got you booked in for the 10th July when you return from your holiday.

Rated 5 out of 5 stars

great service

the men who came to install the doors and windows and put a new roof on my porch were efficient well mannered and knowledgeable. I am very pleased with my porch

June 14, 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you for your review, if we can help you in the future with any further projects please call us on 01843 297555 or simply visit us at totalglaze.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look