Totalglaze Windows Ltd Reviews 394

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and efficiency from initial contact to installation. The service is frequently described as excellent, with many appreciating the straightforward process, quick installation, and thoughtful aftercare. Reviewers are highly satisfied with the quality of the products, including windows, doors, and conservatories, noting their durability and aesthetic appeal, all offered at a competitive price. However, some customers experienced issues with incorrect items being delivered and problems with sealing and installation, leading to multiple visits to rectify the problems. These reviewers also reported dissatisfaction with the final finish and perceived a lack of communication regarding the scope of work, feeling that their concerns were not adequately addressed.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great from start to finish,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied

Rated 5 out of 5 stars

I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Glass Industry
  5. Roofing Contractor

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Love our new front door

Love our new front door. Whole process was smooth and quick. The installers were friendly and left no mess behind. 100% recommend.

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Double glazing

Arrived early. Very pleasant young men. Talked through what they were going to do. Worked very well together. Clean tidy workers. Excellent job

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 5 out of 5 stars

date arranged was kept to.fitter was…

date arranged was kept to.fitter was efficient, kept the area clean and tidied up behind him. nothing was to much trouble. we would be happy to recommend totalglaze.

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 3 out of 5 stars

Check the Contract is correct!

The incorrect opening door was originally supplied and fitted. We had specified to the rep an inward opening door, as our previous door opened this way.
The surveyor marked the door on the contract as outward opening. This was not discussed prior to our signing the contract.
The incorrect door was fitted before we noticed (on 13 March 2025). This oversight has cost us another £1700 for the required door.
That said, both the incorrect door and the correct door were installed nicely, and we are pleased with the end result.

March 25, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, we are pleased that you are now happy with your installation and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great experience would fully recommend

Sales person was friendly and prompt and accommodating.
Installation team were friendly, professional, clean and tidy and knew what they were doing. They had the best radio station on too which was great.
Would and have recommended to friends
Thank you total glaze

February 10, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 1 out of 5 stars

The management are absolutely awful

The management are absolutely awful. The windows were supposed to take 2 days and the whole process took 2 weeks. Nobody contacted us to say they were not turning up so wasted time and annual leave for nothing. All we got in response was a half meant "sorry" not good enough by any standards. Do not recommend!

February 3, 2025
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Reply from Totalglaze Windows Ltd

Dear Miss Brown, we are truly sorry that your installation did not go to plan, however we had to deal with sickness and the logistics of working around your nightshifts in order to complete the install. We hope that you are now happy with your installation and understand that we did the best that we could do under very awkward circumstances.

Rated 5 out of 5 stars

Excellent Service

Good and efficient service from initial quote to fitting. The fitters were very polite abd did an excellent job. No fuss and no mess. We have used Totalglaze twice now in the past three years and have always been pleased with the service.

March 12, 2025
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Reply from Totalglaze Windows Ltd

Dear Mr Barlow, thank you for your review and we look forward to working with you again soon

Rated 5 out of 5 stars

Very professional

Very professional

March 12, 2025
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Reply from Totalglaze Windows Ltd

it was a pleasure to work for you and we look forward to working with you again soon. Thank you for your review.

Rated 5 out of 5 stars

Professional

Professional, reasonable and very pleased with my windows. Would recommend.

February 17, 2025
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Reply from Totalglaze Windows Ltd

we look forward to working with you again soon, thank you for your review

Rated 5 out of 5 stars

Fitters were great

Fitters were great, tidied up nicely after fitting new front door.

February 25, 2025
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Reply from Totalglaze Windows Ltd

we are so pleased you love your new door, if you need anything else please take a moment to view our other products at totalglaze.com thank you for your review.

Rated 5 out of 5 stars

I’ve been a returning customer for…

I’ve been a returning customer for various products over the years, and never had an issue with product quality or customer service.
The fitters all work really hard, and leave the premises clean and tidy.

January 20, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review, we are looking forward to working with you again, if you are looking for any more of our services please take a look at our site totalglaze.com

Rated 5 out of 5 stars

From a chance encounter with a…

From a chance encounter with a representative from this company whilst out shopping, I booked an estimate for a few windows and two doors we needed replacing. The visiting sales representative was very friendly and took the time to offer advice and fully explain all ofbthe options we had available. He was neither pushy or tried to upsell us to options that would increase the total we were looking to spend. My wife and I really valued the time he spent with us and the effort he put into explaining the options available to us and the benefits they would bring (both aesthetic and energy efficient). We went forward with the quote and were told that due to the festive season loomin, there would be an additional time period to factor in our new items being fitted. We were both surprised when they called earlier that expected (well done for exceeding expectations) and arranged a date for fitting. The fitter worked tirelessly and cleanly to get the twobdoors and 3 windows fitted and made good of any blemishes that happened as a normal part of their installation. I would recommend this company to anyone who has fears over possibly being taken advantage of by over zealous sales reps or poor quality installation. This company produces and installs it's own products, and as such have a very high confidence in their quality. You will see this from the additional warranty they offer as standard on all their installations. I will be getting them back to replace a few more windows once I am in a position to do so. Well done all, you should be proud of being one of the few companies left that put the customer at the heart of what you do.

February 17, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review. It was our pleasure to help you with your project and we look forward to working with you again soon.

Rated 5 out of 5 stars

The man who fitted my new front door

The man who fitted my new front door, was very nice and clean up after himself, also trusted him to lock up after as, I had to go back to work so good all round.

February 17, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Replacement of 2 bay windows and a smaller window

The whole process from the quote to replace 3 windows to the installation went very well. The installers were efficient, polite and took care to minimise the dust and disruption whilst they worked. All of the rubbish was removed when the job ended.
I am happy with Totalglaze Windows Ltd and will use the company for any future work that I may need.

January 16, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your review, we look forward to working with you again soon,

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