Totesluxeuk Reviews 

306
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more

Rated 5 out of 5 stars

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more

Rated 5 out of 5 stars

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more

Rated 5 out of 5 stars

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more


Contact info

4.0

Great

TrustScore 4 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(306)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every bag lovers dream

The bags are absolutely amazing quality! With Totesluxe, you get luxury bags at such an affordable price! Easily my most favourite bags in my bag collection. A returning customer here, and not just because of the beautiful bags, but because of the amazing customer service I’ve always received from the team themselves. Always been made to feel like a valued customer and always had my emails responded to promptly. Kate is amazing!

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Love this bag

Love this bag, I got the grey large “london” bag and it’s beautiful. The stitching is amazing and the gold hardware is a nice beautiful touch. I’ve gotten so many compliments on it.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience! Good quality and to me looks exactly like the real thing. They have a great selection of colours to choose from already. I’m definitely going to get more, but 100% would love to see some more muted tones (just a personal preference really haha). The bag took a couple of weeks to arrive, so not bad at all. Price is good, especially considering the cost of the real thing! 10/10, definitely going to buy again. Love it!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Blown away by the quality and customer service!

I have bought two bags from TotesLuxe and every time I have been blown away by the quality and customer service.

My first bag came and took about roughly 2 weeks to arrive, but I loved it so much I had to order another one. I contacted the company to see if they could send my 2nd bag a little quicker as I was moving abroad and they organised this to arrive within a few days. Brilliant customer service for a small business. I am really impressed and will recommend to my friends and family.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

I received my Chelsea bag this week and all I can say is that I am obsessed!! It's exactly as shown on the site, just what I was looking for.

September 7, 2024
Unprompted review
Rated 4 out of 5 stars

Great bags

Great bags - not leather but excellent textile and quality.
The weight of them is perfect, the textile is really good quality. Finish is fantastic. I see no faults and imagine the bags will last for a very long time.
Delivery is slow and packaging could be improved.
I am a repeat customer and will continue to be

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

YOU GET WHAT YOU SEE ON THEIR PAGE

Got a Milan bag last month from totelux and it’s exactly what was advertised.
I loved the bag, color and everything, quality is 💯 I just wish they had so many more colors for purchase.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous bag

Fabulous bag. Looks great feels great.
Excellent service.
So happy I have ordered another bag. Can’t wait for it to arrive.
I have my eye on another 2 bags which I will be ordering in the future.
Great price
Thankyou

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Despite the advertised 1 week delivery, I received first notification after more than 2 weeks.
And NEVER received the bag.
Ordered almost a month ago.

September 9, 2024
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk

Hi Irina, thank you for your feedback. I can confirm from the tracking information that the order has been delivered. Please drop our customer support team an email at info@totesluxeuk.com should you require any additional assistance with this. Many thanks, Totes Luxe

Rated 5 out of 5 stars

Well what a wonderful surprise

Well what a wonderful surprise! I ordered the Milan bag not realising until after I’d ordered it wasn’t leather, I like a leather bag, I wasn’t expecting the bag to be so wonderful, finished so beautifully and the furniture on the bag of such good quality!! I am a fan! I bought a London bag and get lots of wonderful compliments. Well done team, very expensive looking quality bags

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Another beautiful design

I am a loyal customer of Totes Luxe. I have bought several bags from them of different designs. The quality is second to none and the customer service and delivery is excellent. I will carry on buying from this company.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

I was anxious placing my first order…

I was anxious placing my first order however when I arrived I was gobsmacked at the quality of my bag! When I first wore it out to an event, I had friends and family asking me for the link for the bag. I am very pleased I was able to find a small business and have my friends family enjoy them just as much as I did. I have now placed a second order and cannot wait to receive my bag!!! This defo won’t be my last order as I already have my eyes on a few more I’d like for my collection.
Thank you for being such an amazing business and providing such great quality bags ❤️

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

This is my 5th time ordering from totes…

This is my 5th time ordering from totes luxe the bags are of amazing quality. So durable and elegant looking. Anyone purchasing from here won’t be disappointed both the quality of products and services is immaculate. Highly recommend to buy from totes luxe. I have 5 of their bags already. Just waiting to grow the collection.

June 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look