Totesluxeuk Reviews 

306
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more

Rated 5 out of 5 stars

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more

Rated 5 out of 5 stars

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more

Rated 5 out of 5 stars

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more


Contact info

4.0

Great

TrustScore 4 out of 5

306 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(306)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As good as it looks

The product arrived in good time, well packed and in perfect condition. I was at a business meeting and was asked by a discerning fashion follower "is that an original "x" bag", the quality is that good. I love the addition of foot protectors (please don't throw them away) - the sizing of the bag that I bought was great I can fit my large purse, my iPad mini 6 (that I use for notetaking) makeup and my large purse. Keeps its form well and is a keeper, if you are worried - don't be - I never write reviews but, I saw comments from people wondering if this was a scam as it is too good to be true - it is all TRUE

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Milan bag - Amazing Amazing Amazing 👏

I bought a Milan bag from this company and I truly have nothing bad to say...the bag was a highly great standard, value for money and excellent quality. The customer service is 5 star and their communication is quick and exceptional. I felt appreciated as a customer and I will definitely buy more product.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 recommend

I've bought a few items from Totes Luxe and they're all beautiful pieces. Their customer care team is also especially good, Kate has helped with a couple of queries I have had and always been so professional and sorted things promptly.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Glamorous Vegan Birkin style bag

I've been looking for a Birkin style bag in Vegan leather for a while & was delighted when I found the Totesluxeuk Esther totes bag. I'm so happy with it &
it's as gorgeous as the picture!
Customer services are very friendly & helpful too.
I'm now looking for one in a different colour A++++++++

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Happy girl

I have received my order. Happy girl.
Thank you so much for sending it to me so quickly. Ordered on 5th Oct, received on 11th Oct.
I love my new 2 bags: Chelsey in brown and Chelsey in black. I love that they look like B 30. Perfect size!
Will be back for more (for London mini black and brown).

Be honest, I would probably delay my purchases, I’m really concern buying from the internet , but when I saw so many good reviews on trust pilot- I decided to give a go and didn’t regret.

I already put a Twilly on each bag and walking around in the city☺️

I liked that I got quick responses on my emails.
Hope your business will thrive.

Many thanks again 😍

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing, amazing, amazing!

Amazing, amazing, amazing! From the bag itself to the customer service, I could not find a fault even if I tried. The bag is beautiful and has quickly become my go to bag over my other high end designer bags due to its practicality and adaptability. It goes with everything, even tracksuits. I can’t wait to buy my next Totes Luxe bag <3 and a big thank you to the customer service team who replied to my tracking query within 15 mins of sending the email! For reference, I received my bag seven days after purchasing - two days later than expected as Yodel experienced a delay, nothing to do with Totes Luxe and still very quick (and free) shipping IMO 🥰

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 amazing

When I tell you, this bag has exceeded my expectations and more, literally the perfect everyday bag so simple yet classy and just the perfect size… adore

October 4, 2023
Unprompted review
Rated 3 out of 5 stars

Stunning handbag

Beautiful handbags, with that luxurious feel but very disappointing customer service.
I ordered the London bag in standard size in orange and brown. I prefer the detail in the orange bag with orange thread, where as the brown bag has white thread but both colours are stunning.
I originally emailed to see if I can deliver the bags to Royal Mail to collect, with no response. I then had some problems with my delivery and I emailed to see if I can sort out the problem but no response. The courier company was able to assist me though and I got my bags.
5/5 for handbags but 1/5 for communication.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Totes luxe Chelsea handbag

I purchased the Chelsea handbag in orange to replace an old favourite and I was delighted with the product. It was a good size and well made and everyone comments how nice it is when they see me with it. Well worth it I’d say.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

Already bought a few bags from Totes…

Already bought a few bags from Totes Lux and couldn’t be happier! They are beautiful with extremely good quality, also had to be in contact with the customer service and Kate was excellent, dealt with it straight away. Will keep buying more bags in different colours and they’re all amazing!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for your great customer…

Thank you for your great customer service, great product, very good quality as new, you have your own signature on the bag. Very good leather and high quality with a great price. I am so happy with how u take care of your customer needs as well.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bag

Beautiful bag. High quality product, good finish. I am so pleased with it and looking forward to using it. I will definitely be buying more from this brand! And Really good customer service. My email was responded to promptly and my query was resolved in a timely manner. I would definitely recommend.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Totes luxe uk bag

The product I received had amazing quality, looked beautiful and expensive. The company’s customer support is also great, kind and very helpful.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

BEST PURCHASE EVER

hello Girls,
i want to say a few words about my Purchase on Totes,
i am extremly happy to share my experienc with the this brand.
i bought the london Mini bag.
I loved it. the quality, the servise shipping and also the coustumer servise.
i recomand to consider this brand for yourself or eather as a gift for your dear ones.

XOXO to you and my special Bag Brand

August 14, 2023
Unprompted review
Rated 1 out of 5 stars

Never replies at the email and not…

Edit after seller response : stop lying. Im waiting since a week ago for your answer
Never replies at the email and not solving my problems. I commented them on instagram and they keep deleting my comments. Horizontal

August 16, 2023
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk

**Hello, Thank you for your message. It doesn’t seem you’re a real customer of ours as we certainly have no correspondence from anyone that isn’t answered for a whole week. We’ve asked for more information about you and your order via trust pilot which you’ve refused to provide. We’ve also requested you to forward us the email so we can check that it’s being sent to the correct email address, again to no avail. Please do let us know if there is a real query you require assistance with via the email below. Thanks**

Unfortunately we don’t seem to have received any correspondence from you on the channels mentioned. Please could you reach out to our customer services team at info@totesluxeuk.com for the attention of Rachel and we will be able to pick up your query accordingly. We look forward to hearing from you. Thanks, Totes Luxe

Rated 5 out of 5 stars

Excellent customer service!

I ordered a bag for a wedding outfit. I contacted customer services as the tracking code wasn’t working and it had been a while since it said it was out for delivery. They confirmed if it hadn’t arrived it was likely lost in transit and they’d send a new bag out. The bag I ordered wasn’t in stock and the wedding was the next day so Kate ordered me another bag, the Emily bag in camel which is lovely and had it delivered to the wedding venue for the next day just in time! Thank you Kate and Totes Luxe 😁

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous bag!!…

My bag is gorgeous and by far exceeded my expectations. It is beautifully made and fantastic value for money. I would not only recommend the bag but Tote LUXE UK.
I received the bag within three of four days of placing the order. Very efficient indeed! Thank you Tote LUXE UK - I shall certainly buy more bags from you!

August 7, 2023
Unprompted review

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