TOTM Reviews 150

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, softness, and the peace of mind that comes from using organic, toxin-free materials. Many appreciate the effectiveness of the products, noting their absorbency and leak-proof qualities, even for those with sensitivities or heavier flows. People also value the company's commitment to sustainability and eco-friendly options. However, some customers expressed dissatisfaction with the user experience of certain products. Issues were reported with applicator tampons, specifically regarding discomfort during insertion due to design flaws and the applicator becoming soft or slippery. A few users also noted concerns about the absorbency of pads, particularly for heavier flows, and some experienced quality control issues with pads and liners, such as uneven padding, faulty seals, or adhesive problems.

What people talk about most

Product

Customers had positive experiences with product, praising their reliability, comfort, and eco-friendly... See more

Quality

Reviewers highlight positive aspects of quality. Many customers appreciate the comfort, breathability, and... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers praise the comfort and feel of the products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a big fan of these products and how soft they are to use. I’ve been made aware in the past year about the toxic materials found in other period care brands, and it’s a relief to know these organic... See more

Company replied

Rated 5 out of 5 stars

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... See more

Rated 5 out of 5 stars

I started using TOTM Non Applicator tampons a few months ago and I am so pleased with their comfort and feel. Unlike other eco conscious products that I have tried before, I feel very protected w... See more

Company replied

Rated 5 out of 5 stars

Excellent product, great company. Been using TOTM for years now. I won't ever go back to plastic pads or tampons again. Not only for the environment, but TOTM are so much more comfortable and... See more

Company replied


Company details

  1. Toiletries Store
  2. FMCG Manufacturer
  3. Health and Beauty Shop
  4. Hygiene Articles Wholesaler
  5. Women's Organization

Written by the company

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Love the pads but have the liners…

I love the pads but have the unwrapped liners changed? I used to love them but now i find they create a lot of fluff which sticks to me. That never used to happen and its definitely not a faulty box as it's been with every box ive tried for at least a few months now. Unfortunately will be switching to other liner brands.

February 22, 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Emma, thanks so much for taking the time to leave us a review.

I'm so sorry to hear you've had an issue with the liners, we usually have really great feedback :( We haven't made any manufacturing changes so it sounds as though you may have received a faulty batch - so sorry about this! Please could you pop an email to customercare@totm.com so we can resolve this issue for you. Thanks so much, Brooke x

Rated 2 out of 5 stars

Hardly absorbent tampons

Pros: Love the concept and they don’t itch like tampon brands I’ve used.

Cons: Both the normal and heavy flow applicator tampons were not nearly absorbent enough. As soon as I bled the tampon would only catch some of the blood? I don’t think my flow is that heavy either.

February 16, 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Laurie,

Thanks so much for taking the time to leave us a review.

I'm really sorry to hear the absorbencies were not suitable for you. The absorbencies do conform and match industry standards, but we don't use woodpulp or any artificial superabsorbent like mainstream brands do.

If you could pop an email to customercare@totm.com we can organise to send a higher absorbency for you to try. Thanks so much, Brooke x

Rated 5 out of 5 stars

Absolutely fab products

Absolutely fab products! Love the concept, love the company.

Organic, easy to use and actually healthy for your body.

10/10 TOTM! Just wonderful 🥰

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

I love these products

I love these products! Since using these I swear my cramps and discomfort during my period have reduced significantly. I love the packaging and presentation, and that the company are organic. I’m also a massive fan of their new face masks and chocolate that they do as part of some of their packages! Thanks TOTM for making my period feel more like a pamper than a pain!

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

These products have completely changed my period! I used to suffer with period pains which I no longer do since using them. I no longer worry about leaking as the products provide security and leak control! The range of different products suit my needs and I couldn’t recommend them more!!

February 10, 2022
Unprompted review
Rated 1 out of 5 stars

i have used TOTM organic cotton liners…

i have used TOTM organic cotton liners and I'm disgusted to find the actually cause pilling and i find little balls of what could only be described as fluff up the foof!! sort out your products!!! Claiming something is organic does not make it a good product your manufacturing does.. and clearly doing shoddy work!!

January 19, 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Omaida, thanks for taking the time to leave your review. I'm so sorry to hear this, it appears you may have received a faulty box – our products go through rigorous quality checks, so this is a super rare occurrence. We usually receive wonderful reviews for our liners :( It’s a shame that this has happened to you. If you contact us directly, we are always happy to resolve any issues and help. We pride ourselves on our customer service. Sorry we didn’t hear from you on this occasion but if you'd like to contact us via customercare@totm.com I'll keep a look out for your email and we will of course issue you with a replacement of our high quality liners as a priority :) Thanks so much, Brooke x

Rated 3 out of 5 stars

I love the idea of being eco-friendly, but…

I love the idea of being eco-friendly with a product you must use every month and the pads are ideal for the lighter days, but even the largest option didn’t hold up to my heaviest day - within an hour the blood had seeped round the wing and on to my clothes. I will make use of them for my lighter days, but it’s back to my old brand for the heavy days.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Love it

I just started using the pads and they’re absolutely amazing. I didn’t find any difference in terms of absorbency and they’re super comfortable. Can’t believe I didn’t hear of this company before.
Love that they’re environmentally friendly, that’s mostly why I was persuaded to try them.
Also love that you can change the subscription depending on your needs. Amazing

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Customer of 4 years = 5**********

Customer of 4 years thinks you deserve 5****

I've been buying from you for 4 years and I love the convenience of the subscription service.

Fabulous customer service. I've recommended you to lots of people. Thank you!!!!!!!!!!!!!

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

ideal

good range of sustainable products at sensible prices. fantastic customer service; a nice company

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue with a delivery of their products recently, emailed customer service and they responded very quickly and arranged a replacement straight away.

Have used the pads for a while now and find them comfortable and love the fact they are eco-friendly and come in eco-friendly packaging.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great company and products

Great company and products. I’ve used TOTM for 2 years now and so pleased to find eco friendly products that are so much more comfortable than normal pads which are plasticky. I’ve also used their menstrual cup which works brilliantly. And getting period care delivered to your house is a game changer.

October 4, 2021
Unprompted review
TOTM logo

Reply from TOTM

Thanks so much for your kind review! Best wishes, TOTM xx

Rated 4 out of 5 stars

Great packaging, good product - applicators could be improved

Great packaging and I love that these are plastic free. The tampons themselves are suitably absorbent and comfortable - which is all you can ask for!
Part of my order went missing and customer service were really helpful and dispatched replacements immediately.
I've taken off one star as the applicators aren't brilliant. To be honest, I always struggle with cardboard applicators and have to twist the inner tube a bit before using, and then push and twist when inserting. The TOTM applicators are even more fiddly than other cardboard applicators - but it's not a deal breaker.

September 25, 2021
Unprompted review
Rated 2 out of 5 stars

Applicator doesn’t work.

Haven’t needed tampons in 20 years due to pregnancy then mini pill but now I’m peri menopausal. I came off the pill to try HRT in May. Didn’t suit me and after 4 months off the pill my first period in 2 decades. You can imagine how heavy it is. Bought the super heavy tampons in M&S. sorry but they are awful. The applicator just doesn’t work. The inner tube won’t push out the tampon. I’ve tried lubricating it but then I can’t get a grip. I’ve tried inserting without applicator but it won’t go far enough up and is uncomfortable. I’ve got covered in blood. I’ve injured myself. The second packet I bought are going back and I’m going to buy tampax. Bad experience on top of a bad experience.

September 17, 2021
Unprompted review
Rated 4 out of 5 stars

I find their pads brilliant to use...

I find their pads brilliant to use and have been using them for nearly 2 years now. It makes me so relieved that there's an environmentally friendly choice out there since sanitary pads constitute so much pollution.

But yes they do become quite saturated but not uncomfortable. Plus if you drink the required amount of water, you will find yourself using the bathroom often anyway.

I use all 3 strengths of their pads. 'Super' pads on my first day, and 'medium' and 'light' pads the days following that.

I usually order 3 boxes each of 'Super', 'Medium' and 'Light' and this safely lasts me 3 months or more. I also have a subscruption and I an change the date as and when I want- which makes them flexible to previous brands I have tried. Plus they deliver super quick which I appreciate so much!

And I'm a student and I don't find it as a huge cost on my budget.

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Love the super pads!

I have had a subscription for nearly a year with TOTM. I have very heavy periods and I was hoping the organic super pads would be as absorbent as regular plastic-based pads. Although they work quite well, they get soaked a little faster. I realised I would have to change the pads a little more frequently then I would for plastic-based pads, but this is probably a good thing; more hygienic! Overall, there’s a little bit of an adjustment period in the beginning, but I ended up loving these and will likely keep my subscription for a very long time. Their sustainability and charity policies really resonate with me 😊

August 7, 2021
Unprompted review
TOTM logo

Reply from TOTM

Thank you so much for such a lovely review! So pleased you love the products as much as we do and the subscription service, it's super convenient :) Thanks again and have a lovely day! Best wishes, TOTM x

Rated 2 out of 5 stars

Close, but not good enough.

There is so much to like about these products and I so wanted to be able to give 5 stars, but the products are just not as good as they could be. Super comfortable, yes and I love the fact that they are organic and taking a strong sustainable stance, but unfortunately I've found a few problems that means I just can't buy them again. Firstly the tampons...the applicators are tricky to use, put in too far and you can't get it out of the applicator (I've had several that just have to go in the bin), but placed in far enough to get out of the applicator and they aren't in far enough and are uncomfortable. Then pads & liners, very soft and comfy and very absorbent, but quickly become saturated, so after only an hour of wear I find they feel wet. The sticky on the back of the pads is also not placed right, the wings don't stick down properly and mean the pad moves around too much. Same with the liners, which only have the central part that sticks meaning then fold in on themselves.
Overall quite disappointing, I really want to be able to buy this more sustainable option, which are now even being sold in my local Tesco, but they're just not good enough to go back for more. Sorry.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Very gentle on skin, but not very sticky

I recently picked up a packet of TOTM liners when I was on a shopping spree. The organic cotton caught my eye on the packaging so decided to give it a go. These are the best liners I’ve ever used. They’re so comfortable and don’t leave me wanting to adjust or itch all the time. They’ve even saved me in a few embarrassing couldn’t quite get to the toilet in time, and that alone deserves 5 stars. I am going to be honest though, they don’t have the best grip to my pants. So I have to position it on and then press into shape. They’ve also moved about quite a few times, one had managed to spin itself back to front 😂 I am soooo desperate though for longer liners. Please make longer ones! Thank you

June 9, 2021
Unprompted review

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