Touchstone Worktops Reviews 62

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dave and the team at Touchstone were recommended by my builder. (We dodged a bullet by almost booking a complete cowboy to supply and install our worktop). After a professional, reassuring chat with D... See more

Rated 5 out of 5 stars

We were looking to order worktops for our new kitchen and stumbled upon John and his team @ Touchstone. They were very helpful and helped us make an informed decision. All the teams involved were f... See more

Rated 4 out of 5 stars

Great communication from the start, was able to choose a section of the slab for my worktop. Very nicely made to the template, and delivered by a helpful team.

Rated 5 out of 5 stars

Bought a piece of lovely granite from Touchstone for my fireplace. I don’t usually do reviews but this was possibly the best customer service I’ve ever had! Two thumbs up for David who went out of his... See more

Company details

  1. Stonemason

Information provided by various external sources

Here at Touchstone Worktops, we specialise in providing a huge selection of granite and quartz materials for kitchen worktops and bathroom surfaces to complement any design or décor. We also supply marble, limestone and slate slabs for all aspects of the home including bathroom vanity counters, bath surrounds, shower cladding and beautiful wet-rooms. With more than 150 years experience in the industry and with reliable, professional relationships with some of the leading suppliers of granite, quartz, limestone, slate and marble around the world, we have become one of the most respected suppliers of exceptional stone kitchen worktops in London and surrounding regions. We provide a completely comprehensive service, from the templating and sourcing of your perfect material, to our professional fitting and customer care which ensures the highest quality standards, products and finishes. Combine this with our fast and efficient turnaround times, we always satisfy the demands of our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Service

Having embarked on a renovation project on our property, I needed to source some marble worktops for our bathrooms, which would match the existing floor tiles. After a few unsuccessful searches, I was told by a friend to speak to Touchstone Worktops.

The worktops I needed were fairly small, so I wasn't sure whether Touchstone would want to get involved. I went there, met John, who was extremely helpful, and within 10 minutes had located the perfect marble to match my sample tile and ordered the worktops at a very competitive price.

A week later they were ready, beautifully polished and matched the tiles wonderfully.

I would recommend Touchstone Worktops to anyone, they were a pleasure to deal with.

February 2, 2018
Unprompted review
Rated 5 out of 5 stars

Touchstone touched our hearts!!

We were looking to order worktops for our new kitchen and stumbled upon John and his team @ Touchstone. They were very helpful and helped us make an informed decision. All the teams involved were friendly and efficient
Nothing was much to ask and everyone was more than happy to help with requests.
They even sent us actual overlay diagrams to show how our stones would look as worktops, and how the design would be best utilised . And the final installation was completed seamlessly. Absolutely magnificent worktops.
We would not hesitate recommending the team@Touchstone. Impeccable and thoroughly professional.

February 1, 2018
Unprompted review
Rated 5 out of 5 stars

I was lucky to find Touchstone after …

I was lucky to find Touchstone after the company that I had previously used for many years had gone into liquidation. Touchstone are an exceedingly efficient and professional firm to deal with. I used them for two kitchen worktops on a couple of projects. They use a computerised laser system for measuring worktops - not the antiquated templates. Their work was spot on. The two teams involved were very pleasant to deal with and did not hang about in finalising everything.

January 25, 2018
Unprompted review
Rated 5 out of 5 stars

What a pleasant company to do business …

What a pleasant company to do business with.
From walking into the showroom discussing our plans with Alpesh to having the worktops installed by Tiago and his team in the rush up to Xmas our minds was at ease that we've made the correct decision in choosing Touchstone.

Very competitive prices, pleasant and helpful team.

December 21, 2017
Unprompted review
Rated 5 out of 5 stars

Quartz kitchen counter - very professional finish

Touchstone installed a quartz kitchen countertop for us. Alpesh in the showroom was extremely helpful and informative, and the installers were friendly and professional and did a very neat job. To top it all, their prices were very competitive and their turnaround time was lightning fast - one week between templating and installing. Thoroughly recommend Touchstone!

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

Thank you very much to all at …

Thank you very much to all at Touchstone for your efficiency and helpfulness. From my first phone call to the worktop being fitted you all ran a very slick operation. I am thrilled with my new kitchen and would recommend your company to anyone.

October 16, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent, fast, friendly service and a quality product

Dave and the team at Touchstone were recommended by my builder. (We dodged a bullet by almost booking a complete cowboy to supply and install our worktop). After a professional, reassuring chat with Dave we realised we needed to get these guys to take on our project. They came out to template and installed a beautiful Silestone worktop in just over a week. Just brilliant. Have recommended them to friends since who have also gone on to use them.

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

Had been looking for ages for a piece …

Had been looking for ages for a piece of granite that would fit a worktop - Touchstone were great and provided just what I was looking for. Very swiftly dealt with and included delivery which was a huge plus for us.

Very reasonably priced too - many thanks John + team and would definitely recommend!

August 12, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

Excellent service from the first phonecall through templating and measuring (done with lasers, so you know it will be spot-on!) all the way to installation. The quote was competitive and we got exactly the worktops we wanted. Good communication throughout ensured there were no delays, but the proof is in the pudding as they say, and our Silestone Doradus worktops look AMAZING! Definitely recommend Touchstone to anyone.

June 28, 2017
Unprompted review
Rated 5 out of 5 stars

Ten out of Ten

From beginning to end I was really impressed with the "get it sorted" attitude. All done and dusted in under a week. David was a pleasure to deal with. No hidden mark ups or false promises. Good on price too.

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful stone worktops from Touchstone Worktops

I contacted Touchstone worktops for a kitchen worktop made of Ceasarstone and a carrara marble vanity unit worktop. The service was incredibly professional, prompt and great value, and the worktops are beautiful. I couldn't recommend David Nelson and the fitting team highly enough. Thank you.

March 7, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent and Very Prompt Experience

Touchstone Worktops is a first class place. Very prompt in all queries and responses and fast work from time of template to time of fitting the countertop. Prices were very competitive and workmanship was A*.
I highly recommend Touchstone.

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great service, range and quality

We went out to visit the workshop and John and the team were very helpful.

The options of what was available was great, and the example showroom was good to see what options were available.

The best thing of all though, was the turnaround time. We had our benchtops within days of order.

Great experience.

January 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Excellent quality and service! I had my new kitchen fitted just before Christmas and David Nelson at Touchstone promised me my worktop fitted before hand! So, good to his word, David's team turned up and quickly fitted my new silestone worktop. Beautifully crafted. I would highly recommend Touchstone for their prompt service and competitive pricing.
David was extremely helpful in offering product advice which was brilliant as am a busy working woman with limited time for visiting showrooms!
Mrs Lee Shortt, Kew. Dec 2016.

January 15, 2017
Unprompted review
Rated 5 out of 5 stars

Top quality

Extremely professional, superb service. Very helpful from the initial email contact, through the visit to the showroom, to the survey and the installation. They delivered when they said they would, turned up on time and completed the work very swiftly, taking great care to ensure that (on a very wet day) the floorings in the rest of the property were properly protected as they came through. Delighted with the finished product.

June 21, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I would wholeheartedly recommend Touchstone Worktops. From start to finish they were efficient and professional. My worktops look fabulous, thanks to Alpesh, Helder and his team.

November 4, 2015
Unprompted review
Rated 5 out of 5 stars

First class product and service

Touchstone were recommended by a neighbour and we are delighted with the results. Staff are knowledgeable, extremely helpful and customer focused. Their range of materials is very impressive, and the showroom is worth a good browse. We received expert advice in making our selection, and the service from templating to fitting was 7 days, all done in a professional but very friendly way. Price was very competitive. We will definitely be using Touchstone again in the future.

October 14, 2015
Unprompted review
Rated 5 out of 5 stars

Beautiful product and service

We are so thrilled with the transformation Touchstone Worktops made to our home. The whole company were an absolute pleasure to deal with, from the original expert advice given, to the team of craftsmen who worked their magic fitting the worktops. I completely love my kitchen now - it's beautiful!
Sharon Marshall, ITV.

September 28, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look