Tough Decking Composite Decking Reviews 

257
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The service was great, very fast delivery. However, having used the clips I was disappointed, they were very flimsy and I somehow managed to order the wrong colour. I thought I was getting black and... See more

Company replied

Rated 5 out of 5 stars

Two Orders = Great Service! Only issue I had was the delivery company sent the first pallet with a driver who didn’t want to help offload. Great communication from Tough Decking from Inception of... See more

Company replied

Rated 5 out of 5 stars

From online order, delivery and self installation, Tough Decking were superb. I had my order in 2025 and I’m just doing a review now. The quality is excellent, we built a covered pergola in the g... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Tough Decking. All of the team in Paignton are superb, always a warm welcome, expert advice and high degree of professionalism, guiding us through an excellent cho... See more

Company replied


Company details

  1. Home Improvement Store
  2. Deck Builder
  3. Garden
  4. Garden Building Supplier

About Tough Decking Composite Decking

Written by the company

Tough Decking — Premium Composite Decking That Lasts

Beautiful, Hard-Wearing Decking With Zero Compromise

Tough Decking offers a wide range of composite (WPC) deck boards with options for hidden fixing clips.

We are also home to the unique step nosing board — engineered to look great year after year without the fading, rotting or warping you get from cheap softwood.

Our products are low-maintenance, naturally water-resistant, and designed with an anti-slip finish for safer outdoor living whatever the weather.

Why Homeowners and Installers Choose Tough Decking

  • Durability you can rely on: composite boards that resist rot, splitting and fading.
  • Safer underfoot: anti-slip surfaces give confidence for families, pets and busy outdoor spaces.
  • Stylish, consistent finish: contemporary colour options and a premium look without the upkeep of hardwood.
  • Complete system: decking boards plus matching composite accessories for a tidy, professional finish.
  • Nationwide delivery: all products held in stock with fast delivery across the UK so your project can start sooner.

Buy Online — Simple, Fast, and Dependable

Skip the headaches of ongoing maintenance and endless refinishing.

Purchase Tough Decking online and enjoy a long-lasting, attractive deck that stays looking like new with minimal effort.

Whether you're a DIYer, landscaper or professional installer, our friendly team at Tough Decking is ready to assist with your decking project.

Nationwide delivery across the UK — fast, tracked shipping available.

Tough Decking — Composite Decking Delivered Fast

In Stock & Delivered Nationwide

All Tough Decking products are held in stock and shipped quickly across the UK — usually delivered within just 3 working days.

Why Choose Tough Decking?

  • Fast delivery: get your decking in as little as 3 working days.
  • Always in stock: no long waits or back orders — order today, we dispatch right away.
  • Premium quality: composite decking that will never fade, rot, or warp.
  • Complete system: boards, step nosing, and accessories all ready to ship.

Order online with confidence — Tough Decking has the UK’s fastest turnaround on composite decking, with every product ready to leave our warehouse when you need it.

If you are local, please visit us at Unit 8 Trojan Industrial Estate, Paignton, Devon, TQ4 7EP


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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4.9

All reviews

(257)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a sample pack

I ordered a sample pack, it was excellent and sent free of charge. We are still in the planning stage but this company have been excellent so far

August 17, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Thank you for your kind review of your experience so far with us.
Please let us know if we can be of further assistance to you in the future.
Kind Regards
Graham
Tough Decking

Rated 5 out of 5 stars

The team were extremely helpful and…

The team were extremely helpful and knowledgeable, they followed up with a confirmation email as promised.

August 17, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Thanks Ray, your review is very much appreciated.
If you need any further help in the future, please don't hesitate in contacting us again.
Kind Regards
Graham
Tough Decking

Rated 5 out of 5 stars

Excellent product

Very pleased with decking,everything as described on their web site.
Installation instructions clear, the decking was easy to put down.
Good product!

August 1, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Thank you for your order Stephen. Thank you for your positive feedback on the decking, very much appreciated.
If you have any questions or require any further assistance in the future, please don't hesitate in contacting us again.
Kind Regards
David
Tough Decking

Rated 5 out of 5 stars

Used these guys quite a few times

Used these guys quite a few times, always A+ service. Highly recommend them and their great prices.

July 23, 2022
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Reply from Tough Decking Composite Decking

Thank you James for your positive feedback, very much appreciated.
Kind Regards
Rob
Tough Decking

Rated 5 out of 5 stars

Beautiful decking

Beautiful decking, nice colour choices and sample pack delivered quickly, just need to find someone to do the job now

July 18, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Afternoon Yvonne

Thank you for your email and positive feedback. Please feel free to contact our team if you require any further assistance and we would be happy to help.
Kind Regards
Dale
Tough Decking

Rated 5 out of 5 stars

Great Decking - Thumbs up.

Only did a small area of composite decking as did not want to use wood as i wanted a dark grey colour. Tough decking were very helpful, friendly and the quality and price were great. Delivery seemed slightly high but when they explained they could either put the price of the decking up to offer free delivery or simple keep the price of the decking down and pass on the price of the delivery at at cost it made more sense. I did get a couple of quotes and the all in price from tough decking was almost the cheapest but the quality just seemed way better. They also seemed to be more knowledgeable.

Very happy with my decking - thumbs up.

July 15, 2022
Unprompted review
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Thank you Andy for your feedback and was good to read your positive review of both our service and importantly the product.
Thank you for picking us and please feel free to contact our team for any further questions or queries you may have.
Kind Regards
Graham
Tough Decking

Rated 5 out of 5 stars

Great service

July 15, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Thank Constantin for your positive feedback. Was a pleasure supplying you with the composite decking.
Kind Regards
Graham
Tough Decking

Rated 5 out of 5 stars

Thank you Tough decking.

I can not thank tough composite decking team enough, after having to make contact more than once for help ( first time laying decking ), the guys I spoke to were very welcoming and very helpful. I also had a fast delivery despite the fact that there are in Devon and I’m in Lancashire. Thank you Tough decking.

July 11, 2022
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Reply from Tough Decking Composite Decking

Good Morning Kerry/Joyce,
It was an absolute pleasure and thank you sincerely for your positive comments regarding our service.
I believe we spoke yesterday afternoon about your joist positioning. I hope all is well at your end, please feel free to contact myself or a member of the technical team, if you have any further questions.
Kind Regards
Dale
Tough Decking

Rated 5 out of 5 stars

Good quality

Good quality, fast shipment, friendly service..

July 11, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Morning Brent,
Thank you for your positive feedback and was a pleasure assisting you.
Kind Regards
Graham
Tough Decking

Rated 1 out of 5 stars

Not received anything not there fault DPD were to blame.

Not received anything.
Was told it would be delivered 16.06.22,
Today is 22.6.22

So there's nothing positive to say.

Ial take back and make a retraction statement, the delivery service (DPD) were to blame they came to the my address, but failed to leave the parcel in the porch even though he took a picture with the parcel at the porch, how strange!!!!
As for the sample product will collect tomorrow, which SILLY DPD failed to leave it in the porch 🙄🙄🙄🤔.
To be fair to tough decking company they seem extremely professional and chased up my complain promptly.
Best wishes

June 21, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Morning Mirza,
Thank you for your order of a free sample pack and is disappointing to see you feel this way about the delivery service. Looking at tracking this morning, your sample pack was dispatched on Monday 13/6/22 with DPD on a next day delivery service, with attempted delivery made the following day on Tuesday 14/6/22. Tracking details show an email was sent to you regarding this, so sorry if this was not received at your end.
On delivery attempt at 15.04pm it was noted by the courier that receiver was not known at address. I have forwarded a screenshot of tracking to your email address this morning (as i cannot sent through TrustPilot).
If you would still be interested in receiving a sample pack from us, then please let me know and i will dispatch a further sample pack to you.
Please confirm delivery address to avoid any further problems when reshipping.
Warm Regards
Graham
Sales Manager
Tough Decking

Rated 3 out of 5 stars

Good Quality Products + Good Instructions

Couldn't fault the staff, all very helpful and genuine.
Decking is of a good quality and arrived on the day promised.
Would of given 5 stars but my internet order wasn't sent out complete, i was missing the starter clips so had to send the install team home for the day, but once I highlighted to them they put it right and had the missing parts next day.

June 5, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Afternoon Dave,

Thank you for your constructive feedback and importantly for your understanding with the unusual error when we processed your order.

Hopefully you got the clips early the following day on the Saturday and it didn't delay your project too much.

We also did everything in our power to fast track your additional order of L Profile and fascia this week, so hopefully this has made up somewhat for the error. Customer satisfaction and our super quick deliver service is what we pride ourselves on.

Super quick delivery and customer service is always a priority to us at Tough Decking.

Thank you sincerely for your understanding and for choosing us as your composite decking supplier.

Kind Regards

Graham
Tough Decking

Rated 5 out of 5 stars

Samples were a perfect way to confirm…

Samples were a perfect way to confirm it is the design and quality we want

May 3, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Morning Mrs McNeil,
Thank you for your positive feedback and glad to hear you are impressed with the product and samples received.
Please give us a call or email if you need any assistance or help from the team.
Regards
Dale
Tough Decking

Rated 3 out of 5 stars

A email confirming the order would of…

A email confirming the order would of been good, also I had to ring to find out about delivery an email confirming the delivery would of been good too.

May 2, 2022
Tough Decking Composite Decking logo

Reply from Tough Decking Composite Decking

Good Morning Claire,
Thank you for your order and sincere apologies for any inconvenience caused.
We embrace and value all feedback from our customers.
You should of been provided the scheduled delivery date, when checking out on our website. The delivery date is confirmed by yourself before the order can be processed. The delivery date is also stated on your invoice, which i see was sent via email from our end at 13.34pm on Monday 25/4/22, along with delivery terms.
Due to the nature of the way it is sent and due to the length and weight of the product, we are unable to provide hour windows of delivery, but would always do our best to provide as much tracking information as we can on day of delivery.
Thank you again for your order and hope you enjoy your decking over the coming months.
Regards
Graham
Tough Decking

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