We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... See more
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Silvia was an amazing guide, she pointed out things that you would’ve never paid attention to by yourself. It was very informative and interesting. At times you need to move a little too fast through... See more
Company replied
Filomena is a great guide! She is professional and answered all my questions in the best way possible
Company replied
Carla was great in assisting us explain everything and get our tickets! We were originally supposed to head to another tour station a distance away but she managed to get it sorted for us efficiently.... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Viale Vaticano 95, 00136, Roma, Lazio, Italy
- 0039 6 39031108
4.4
Excellent
32 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Filomena is a great guide!
Filomena is a great guide!
She is professional and answered all my questions in the best way possible
July 19, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear John,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation - VATICANO
Dear Paulina,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation - VATICANO
Dear Karina,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Cindy is kind and knowledgeable
Cindy is kind and knowledgeable. Very enjoyable tour!
March 22, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Mary Kay,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Super guide Maria Theresa
Super guide Maria Theresa, explications très claires, indispensables pour la visite
Grazie
March 8, 2025
Unprompted review
Reply from Touristation - VATICANO
Chère Fabienne,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentaires comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Silvia Is a great Guide
Silvia Is a great Guide. Has a very charming way of telling interesting details. What news can it be told about the Vatican ? Everything Is overwelming. Do it.
February 14, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Andrés,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Silvia was an amazing guide
Silvia was an amazing guide, she pointed out things that you would’ve never paid attention to by yourself. It was very informative and interesting. At times you need to move a little too fast through room so if you want to to stay in rooms for hours and stare at art this might not be for you but if you want to learn more information behind the art and notice niche details then the Vatican museum and sistine Chapel tour is for you
February 12, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Nathan,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation - VATICANO
Dear Craig,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
We had a wonderful Experience with Cinzia
We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend her as she somehow made a long tour go by quickly and culminated effortlessly with the Sistin3 Chapel. Bravo! I don’t know how she spoke for so long with such enthusiasm!
February 1, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Somalia Nelson,
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with Cinzia. The Sistine Chapel is a magnificent finale, and we're so glad you enjoyed every moment leading up to it.
Your kind words mean the world to us, and we appreciate you taking the time to share your experience. We hope to welcome you again for another unforgettable tour!
Best regards,
Touristation Customer Service
Guide was very personable
Guide was very personable. Very informative and engaging.
January 30, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Carl,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Perfect service perfect reception
January 29, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Alaa,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Very helpful
Very helpful, very trustworthy. Helped me and my partner out with same day Vatican tickets as well as hotel transfer for a very good price. The woman at the counter (Helietta) was amazing
January 21, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Carla was great!
Carla was great in assisting us explain everything and get our tickets! We were originally supposed to head to another tour station a distance away but she managed to get it sorted for us efficiently. Excellent!
January 20, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Yu,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Reply from Touristation - VATICANO
Dear Erwin,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
good customer service!!
January 17, 2025
Unprompted review
Reply from Touristation - VATICANO
Dear Dexter,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service"
Reply from Touristation - VATICANO
Dear Rachelle,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Soo lovely staff
Soo lovely staff, They helped me with my booking.
And I also book a tour with them that was awesome. food tour.
December 11, 2024
Unprompted review
Reply from Touristation - VATICANO
Dear Erika Wallin,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff was so lovely and helpful with your booking, and that you enjoyed the food tour you booked with us. Your kind words mean a lot to our team.
At Touristation, customer satisfaction is our top priority, and your feedback inspires us to continue delivering exceptional experiences.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
On holiday in Rome
On holiday in Rome, we had fantastic experience!! kindness, education and high competence of the staff!! Ada in particular was top! really compliments!
December 9, 2024
Unprompted review
Reply from Touristation - VATICANO
Dear Clara,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic time in Rome and that you appreciated the kindness, professionalism, and competence of our staff. We will be sure to pass along your compliments to Ada, who is delighted to have made such a positive impact!
At Touristation, customer satisfaction is our top priority, and your feedback helps us continue to improve our services.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
vatican museum guided tour
I was in Rome 2 weeks ago with my family, we went to Vatican Museums booking with this company: they are just in front of the entrance, easy to go inside. There are no words to describe the Museums just go there!
December 13, 2024
Unprompted review
Reply from Touristation - VATICANO
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
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