TourRadar Reviews 

10,205
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being easy, smooth, and efficient, often highlighting its clear layout and straightforward nature. People frequently commend the staff for their helpfulness, friendliness, and patience, noting their dedication to custom-fitting tours and providing excellent service. Reviewers also appreciate the prompt and timely responses from staff, ensuring their questions and concerns are addressed quickly. However, some customers noted issues with tour operators, mentioning poorly organized trips or services not delivered as booked. A few also found customer support difficult to reach or perceived as unhelpful when problems arose.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as responsive, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the booking process easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and prompt... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more

Company replied

Rated 5 out of 5 stars

We booked a bespoke tour for 2 as one of us uses a manual wheelchair. Amit our agency contact was very good and patient in accommodating our various requests and timetable. If the tour is as good a... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to visit Northern India including the Taj Mahal. My driver was excellent. His name was Pradeep Singh. He was very patient and did his best to find the cleanest washroom while... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Greatest difficulty I had was so many options of tours. Being Able to connect to actual tour operators is a bonus unlike some other websites. Tour radar operators also go to talk abou... See more

Company replied


Company details

  1. Travel Aggregator
  2. Bus Tour Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency

About TourRadar

Written by the company

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,205)

1,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warm and kind staff

The staff, Margot, responded with full kindness, it's amazing experience for us!

May 29, 2026
Unprompted review
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Reply from TourRadar

Thanks so much for the five stars, Muneharu! We’re thrilled Margot added so much positivity to your adventure. With 2,500+ adventure operators to explore, we look forward to helping you discover more amazing experiences.

Until next time!
The TourRadar Team

Rated 4 out of 5 stars

Fabulous experience

I have booked with Tourrader a few times and had a positive experience everytime .
Quick responses for any questions or queries .
Trips well organised . I will be booking with them in the future am sure .

November 18, 2025
Unprompted review
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Reply from TourRadar

Thank you, Margaret, for your wonderful review! We're delighted to hear you've had positive experiences with TourRadar time and time again and that our Travel Experts have provided quick support whenever needed. We look forward to helping you discover more of our 50,000+ organized adventures in the future.

Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

Contact with Tourradar was terrific in…

Contact with Tourradar was terrific in helping me decide which one to book.

May 21, 2026
Unprompted review
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Reply from TourRadar

Thank you, Lisa, for your review! We're delighted to hear that our Travel Experts helped you find the right adventure for your travels. Thank you for choosing TourRadar, home to 50,000+ organized adventures, and we hope to help you plan another unforgettable trip soon.

Happy Travels, The TourRadar Team

Rated 2 out of 5 stars

Wanted to know name of hotel where were…

Wanted to know name of hotel where were staying. Unable to get answers

May 29, 2026
Unprompted review
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Reply from TourRadar

Hi Chris, thank you for your feedback. We understand how important it is to have accommodation details before your adventure, and we regret that you were unable to get the information you needed. Our Travel Experts have reached out via Trustpilot to gather more details so we can assist further. Thank you for choosing TourRadar, the Organized Adventure Platform.
Kind Regards
The TourRadar Team

Rated 5 out of 5 stars

And comprehensive response to my questions on a trip to Easter Island

The staff at Tour Radar exceeded my expectations when I had in-depth questions about one of their chores to Easter Island. That staff member thoroughly researched the answers to my questions and provided me with timely and easy to understand responses.

Subsequently, I booked their five day magical tour of the Easter islands with great confidence and anticipation

May 21, 2026
Unprompted review
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Reply from TourRadar

Thank you, Edward, for your wonderful review! We're thrilled that our Travel Experts were able to provide clear, detailed answers that gave you confidence to book your Easter Island adventure. TourRadar's Organized Adventure Platform connects travelers with 50,000+ organized adventures worldwide, making it easier to find the perfect trip. Enjoy every moment of your journey!
Kind regards, The TourRadar Team

Rated 5 out of 5 stars

Trip to Patagonia

I have been using TouRadar for quite a few years now to pick out my desired trips and am very happy with what they offer in terms of a wide range of trips and travel agencies.I enjoy the flexibility it gives me as well as the smooth, fast and efficient booking process. My recent trip to Patagonia was absolutely gorgeous. The correspondence with the staff was always great and timely. I am recommending Tourradar without a doubt to whoever is looking for options, flexibility and good service.

January 9, 2026
Unprompted review
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Reply from TourRadar

Thank you, Gina, for your wonderful review and continued trust in TourRadar over the years! We're delighted to hear that you enjoyed the flexibility, smooth booking process, and timely support from our Travel Experts, and that your Patagonia adventure exceeded expectations. As the Organized Adventure Platform with 50,000+ organized adventures, we look forward to helping you discover your next unforgettable journey.
Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

Your people made my experience great!

Your people made my experience great! I booked a tour and then had difficulty booking the flights. Your staff was incredibly patient and helpful, going above and beyond to make sure I got the flights I needed. They, especially Ms Thu Do, are awesome!

May 20, 2026
Unprompted review
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Reply from TourRadar

Elizabeth, thank you for taking the time to share your experience! We're thrilled that our team provided the patience and support you needed when booking your flights alongside your tour. At TourRadar, we strive to make travel planning as seamless as possible, helping travelers access 50,000+ organized adventures around the world.
Kind regards, The TourRadar Team

Rated 5 out of 5 stars

Patient and Professional Service

I wanted to modify a tour that was offered and remove a destination. Thang was great at working it out. After he did all of that I ended up wanting to reverse the itinerary to make travel in and out easier and less expensive. He did that with no issues! The service has been top notch!

May 28, 2026
Unprompted review
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Reply from TourRadar

Thank you, Joy, for your kind feedback! We're thrilled that your chosen operator was able to accommodate your itinerary changes smoothly and help create a travel plan that worked best for you. With support from our dedicated Travel Experts and access to 2,500+ adventure operators, TourRadar makes it easier to plan the perfect organized adventure.
Best regards, The TourRadar Team

Rated 5 out of 5 stars

I travel using TourRadar

I always look for my travel now with TourRadar as my experiences have always been good. The variety of tours and different price points make it easy to choose a tour. The tour operators are easy to contact and TourRadar reps are there to help if they have not responded. I hope the company continues to be responsive and reliable.

May 4, 2026
Unprompted review
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Reply from TourRadar

Thank you, Theresa, for your continued trust in TourRadar! We're delighted to hear that our wide range of tours, diverse price points, and responsive Travel Experts have consistently helped you find the right adventure. As the Organized Adventure Platform with 50,000+ organized adventures, we're committed to remaining reliable and making travel planning easy.
Happy Travels, The TourRadar Team

Rated 3 out of 5 stars

Booked 3 trips

Booked 3 trips. First two were great. Some issues with the third. Sent two emails but they are not responding. I am looking at trip four but have trust issues now.

May 27, 2026
Unprompted review
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Reply from TourRadar

Hi Russell,

Thank you for traveling with us multiple times and for taking the time to leave your feedback. It’s great to hear your first two organized adventures were such positive experiences, though we can understand why the lack of response on your latest booking has impacted your confidence.

We work closely with 2,500+ trusted operators around the world and are committed to making sure travellers feel supported before, during, and after booking, so a member of our team will be looking into this further.

Thanks again for sharing your experience, and we hope to help you plan another incredible adventure soon.

Best regards,
The TourRadar Team

Rated 5 out of 5 stars

Was very easy to book our tour on line…

Was very easy to book our tour on line and was also easy to download their app and correspond directly with the tour staff. Response was prompt. Staff responding were very pleasant with their responses.

May 14, 2026
Unprompted review
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Reply from TourRadar

Thank you Debbie for your wonderful review! We’re delighted to hear booking your organized adventure with TourRadar was smooth and that our Travel Experts provided prompt and friendly support through the app. With 24/7 assistance and easy communication tools, we’re always here to help make travel planning simple.

Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

I have booked several tours with TourRadar and plan to continue

I have booked several tours with TourRadar and find that they have a large selection of tours with good prices and an easy to use website and good customer service, which is why I use this site and will continue to as long as things don't change.

May 13, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Thank you Robert for your continued support and loyalty to TourRadar! We’re thrilled to hear you enjoy our large selection of organized adventures, competitive prices, and helpful customer service. With 50,000+ adventures worldwide, our Travel Experts are always here to help you plan your next trip with confidence.

Best regards, The TourRadar Team

Rated 1 out of 5 stars

Disappointing support and poor handling of customer concerns

I booked the “Hawaii – Kauai & Maui Islands Adventure” through TourRadar with Bucket List Group Travel for nearly $5,000 as a solo traveller.

The biggest disappointment has been TourRadar’s lack of support once problems started during the trip. I raised concerns during the tour regarding accommodation quality, additional unexpected costs, misleading expectations around the “small group solo travel” experience, and poor customer service from the operator.

Despite repeatedly chasing TourRadar and sending detailed explanations and evidence, there has not been a response from TourRadar team. It felt like TourRadar was unwilling to properly step in or help resolve the issues in any meaningful way.

The operator and TourRadar both presented this as a premium solo travel experience, but in reality much of the trip was self-exploration, transportation was often my own responsibility, meals were not included, and the accommodation quality did not reflect the very high price paid.

Overall, I feel let down both by the operator and by TourRadar’s handling of the complaint process.

May 20, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Danguole,
Thank you for sharing your experience and for booking your adventure through our platform. We can understand how frustrating it would feel when your on tour experience did not align with your expectations. As an Organized Adventure Platform working with 2,500+ trusted operators worldwide, we take feedback like this seriously, and a member of our Customer Relations team will continue reviewing your concerns directly via your Booking Conversation Page to ensure they are properly addressed.
Thank you again for bringing this to our attention, and we truly value the opportunity to improve.
Kind Regards
The TourRadar Team

Rated 5 out of 5 stars

Very happy with the cruise I bought…

Very happy with the cruise I bought through TourRadar. Looking forward to embark very soon!
They definitely gave me the best price option and excellent customer service.

November 10, 2025
TourRadar logo

Reply from TourRadar

Thank you Mercedes for your wonderful review! We’re delighted to hear you found the perfect cruise through TourRadar and received excellent support from our Travel Experts. With our Best Price Guarantee, we’re committed to helping travelers book organized adventures with confidence and great value.

Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

Trusted service

Trusted service. I am Touring The World through Tour Radar, More friendly and comfortable booking method, thank you

May 20, 2026
Unprompted review
Rated 2 out of 5 stars

TourRadar eventually became helpful…

TourRadar eventually became helpful once the situation escalated and their Customer Relations team became involved. Communication through the booking platform was much more effective than email, and they remained polite throughout the process.

However, the initial support structure felt weak for an international premium package, especially during active travel issues abroad. There was too much dependence on the local operator, and responses came only after repeated follow-ups and significant stress during the trip.

I appreciate their later involvement and willingness to monitor the case, but stronger oversight of operators and faster intervention would greatly improve the customer experience.

May 4, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi David, thank you for taking the time to share such detailed feedback.

We're glad our Customer Relations team was able to step in and provide the support you needed, and we regret that it took longer than it should have to reach that point.

Your comments about initial response times and operator oversight are noted and genuinely appreciated — feedback like this is exactly how we identify where we can do better. With 24/7 support from our Travel Experts, we're always working to ensure travellers feel supported throughout their journey, and we'll be reviewing this internally to see where improvements can be made.

Kind regards,
The TourRadar Team

Rated 4 out of 5 stars

Great operator, a very touristy tour

Good tour hitting many of the major sites at a low cost. It was extremely well-organized with staff helping coordinate drivers, flights, and check-ins.

Many would rate the tour a 5 and that's fair. I'm rating it a 4 because it's a very very touristy tour. If you enjoy a bit more authenticity, this (and most Turkey tours) may not be the best option.

It felt we were constantly being sold to, or in tourist trap areas. Again, nothing was misrepresented, but not the best for the more exploratory traveler. At times, I wanted to leave the tour early.

Again, the operator and tour were great. The price was less than I could have done alone. Just understand what you're getting.

May 17, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Brett, thank you for such a balanced and thoughtful review!

We're glad the operator delivered a well-organised experience at great value. Your point about knowing what to expect from a tour style is exactly why we encourage travellers to explore our verified reviews and detailed tour pages before booking — so they can find the adventure that's the right fit for them.

We hope to help you find your perfect match next time!
Kind regards
The TourRadar Team

Rated 5 out of 5 stars

I stumbled on this website through a…

I stumbled on this website through a search. I think they do a great job providing different tour opportunities for travelers. Mine was a very last minute deal and it turned out quite well. The only small thing is that email directly from a tour operator go through through the app. I missed some documentation that would have been helpful on my trip that I didn’t see because I didn’t realize the messages would only be available through the app. I’m pretty sure the TourRadar site sent an email alerting me to a message but that one had slipped into my junk mail. By the time I saw it, I was well through the tour already. I’m not sure what if anything could have been done to mitigate this. Possibly a notice about messages possibly going to junk mail? It’s a small thing in the end but would have been nice to know. Would not stop me from using them again.

May 7, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi John,

Thank you for your wonderful review and for booking your last-minute adventure with us!

We're so glad it came together well. Your feedback about operator messages and junk mail filters is really valuable — our Booking Conversation Page is designed to keep all communication between travellers and operators in one place, so nothing gets missed, and we'll take your suggestion about clearer guidance on board.

We hope to help you plan your next organised adventure soon!
Happy Travels,
The TourRadar Team

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