Sitting in your house in Texas trying to find a private guide in Brasov, Romania, can be a daunting task. We are so grateful to have found Florin. We were able to craft our own itinerary to meet our n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very big thankyou to Guillermo for a wonderful half day bird watching tour! We were able to tick off a stack of new birds and exceeded all our expectations! He knew where to find the birds, knowledg... See more
Company replied
We were picked up by our guide Emmanuelle F. in Bordeaux at our hotel. She was prompt, and spoke better than perfect English. We were lucky enough to have her for two full days-the first we spent v... See more
Company replied
My group of friends had a 4-hour layover in Calgary, so asked Ingrid of ToursByLocals to give us a walking tour of city highlights. She was clear about where to meet up - joined our group and led us... See more
Company replied
Company details
- #1 of 2 best companies in Cultural Tours Provider
- #2 of 19 best companies in Travel Agency
Written by the company
ToursByLocals is the leading online travel marketplace that connects discerning travellers with handpicked, professional local tour guides around the world. We specialize in private tours tailored to your interests, pace, and schedule—offering a truly personalized travel experience in over 170 countries and with more than 5,200 fully vetted local guides. Whether you're seeking cultural tours in Europe, adventure travel in South America, or culinary experiences in Asia, our expert guides deliver insider access and authentic local insight that turns every journey into a meaningful memory. With customizable itineraries, skip-the-line access, and door-to-door service, ToursByLocals takes the stress out of trip planning and enhances your time in each destination. Trusted by over three million travellers and backed by our global customer support team, our platform ensures peace of mind from booking to tour day. Rated “Excellent” across independent review platforms, ToursByLocals is ideal for anyone looking for safe, flexible, and enriching private tours. Avoid the crowds, travel deeper, and connect with the people and stories that make each place unique. Discover the world, one local at a time—with ToursByLocals.
Contact info
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon was a wonderful guide
Simon was a wonderful guide. We learned so much about Oslo in 3 short hours- history, architecture, current events, fun facts and much more.
June 29, 2026
Reply from ToursByLocals
It's fantastic to know that you learned so much about the city's history, architecture, and current events in just three hours with your Oslo guide Simon! We truly appreciate your feedback and are excited to help connect you with more amazing local guides for your future adventures.
Milwaukee's best tour guide!
Don was WONDERFUL !!! He was so accommodating and took us all over Milwaukee! He catered to our interests-- I had my 86 year old active, spry, intelligent mother with me, who loves a good story, history, church, the Irish, immigrant stories, art, food, and she had a ball! We went all over. The traditional "best" custard was a real treat and the St Josaphat Basilica, the Riverwalk Fonz, stories of the beer barons, the public beautiful beaches, Milwaukee founders, gorgeous neighborhoods, history, art museum, and the downtown architecture and our hotel Pfister was just amazing. He was so friendly and considerate of her. Thank you so much, Don! This was our first trip to Milwaukee! She loved seeing Mader's and Usinger's and her Usinger's knives too!!!! Highly recommend, we cannot recommend him highly enough!!!!
June 13, 2026
Unprompted review
Reply from ToursByLocals
Thank you so much for sharing your wonderful experience in Milwaukee! We're thrilled to hear that Don made your first trip so memorable for both you and your mother. It sounds like you enjoyed an incredible journey through the city's rich history and beautiful sights, from the St. Josaphat Basilica to the delicious custard!
We're so pleased that Don was able to accommodate your interests and make the tour enjoyable for both of you. Your enthusiastic recommendation means a lot to us! We can’t wait to help you connect with more amazing local guides on your future adventures.
A delightful tour with a delightful guide
Carolina showed our group of four the classic sights of Copenhagen, and many unexpected delights, as well, such as an early residence of Hans Christian Anderson, tucked away in a department store. During the tour, she shared many details about daily life in Copenhagen, and when we expressed interest in having some light refreshments, took us to a lovely pastry shop. As an unexpected bonus, at the end of our tour, Carolina took us to visit Tivoli Garden. Her pacing was perfect, and we all enjoyed her tour immensely!
June 11, 2026
Reply from ToursByLocals
We're so glad that Carolina so enthusiastically shared the classic sights of Copenhagen with your group while also introducing you to some hidden gems, like Hans Christian Andersen's early residence. It's fantastic to know that her pacing and the lovely pastry shop stop added to your experience. Visiting Tivoli Garden sounds like the perfect way to wrap up the day! We truly appreciate your kind words and enthusiasm.
Silvana is great!
Silvana, our guide in Bucharest, was charming and knowledgeable about her city — just what you want in a guide. I’m glad I found her on Tours By Locals.
June 25, 2026
Reply from ToursByLocals
We're glad you found her too! It's great to hear that Silvana made your experience in Bucharest so enjoyable with her charm and knowledge. It’s always a joy to connect travellers with exceptional local guides who truly love their cities. We’re grateful you chose to explore with us and appreciate you sharing your experience!
Awesome tour
Awesome tour. Niko was knowledgeable and developed a tour to meet our needs. We learned so much during our well paced tour. We hit all the spots and got insider info. Nikos did a great job for us. Highly recommend!
June 29, 2026
Reply from ToursByLocals
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome tour with Niko and that he was able to tailor the experience to meet your needs. It’s fantastic to know you learned so much and enjoyed the well-paced exploration of all the key spots, along with those insider insights. Your high recommendation means a lot to us!
Excellent guide and site selection.
June 29, 2026
Reply from ToursByLocals
Thank you for the kind feedback - we're glad you found all that you were looking for at ToursByLocals.
Paris - June 2026
In June 2026, my wife and I spend two days with Sabine in Paris. She modified her tours to accommodate our desires and my wife's limited mobility. We leaned a lot and enjoyed doing so.
We highly recommend Sabine.
June 16, 2026
Unprompted review
Reply from ToursByLocals
Thank you so much for your kind review! We're thrilled to hear that you and your wife had such a wonderful experience with Sabine in Paris, and that you both learned a lot while enjoying your time together. Your recommendation means the world to us! We can't wait to help you connect with more amazing local guides on your future adventures.
Antonio was awesome
Antonio was awesome. Professional, knowledgeable and a lot of fun!! He asked what we wanted to see and delivered a great experience.
June 28, 2026
Reply from ToursByLocals
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with Antonio. His professionalism, knowledge, and fun approach truly make a difference, and it's fantastic to know he tailored the tour to your preferences.
We love connecting travellers with exceptional local guides who can create memorable experiences like yours. We look forward to helping you discover more amazing adventures in the future!
Veniceof Shanghai
Venice of Shanghai (Zhujiajiao) is an old town that connects canals to rivers out to the ocean. People in that community normally are travellers from different parts of China to do business serves also as landing port. Many local stores surrounds the water town where you can shop, eat and stroll. Its a relaxing way to experience the simple life of during the old times and on how they trade.
June 20, 2026
Reply from ToursByLocals
We're thrilled to hear that you enjoyed your visit to Zhujiajiao, the charming Venice of Shanghai. It truly is a unique experience to stroll along the canals and immerse yourself in the local culture and history. We love that you were able to appreciate the simple, relaxing way of life in this beautiful water town.
We look forward to connecting you with more exceptional local guides on your future adventures!
If I could give Melissa 10 stars
If I could give Melissa 10 stars, I would. You can tell she loves her city and knows more than is possible about this amazing place in the center of our country. She was able to customize the tour to fit our tight schedule and appreciate that so much. Her tour isn't just dates and facts, it's stories, descriptions, personality and so much more. You won't regret scheduling with her!
June 25, 2026
Reply from ToursByLocals
Thank you so much for your wonderful review! We're thrilled to hear that Melissa was able to provide you with such a remarkable experience in the heart of her city. It’s fantastic to know that her passion and knowledge truly enhanced your tour, making it memorable with personal stories and insights. We appreciate your kind words and your recognition of her efforts in customizing your experience — that's what we aim for!
TBL you gotta give ‘em a try. Wonderful.
TBL has been able to find wonderful folks who live locally and are proud of their homeland. Our family has used TBL for multiple trips in multiple countries. Payments, communications between company and the guides selected have always been easy, reliable.
June 28, 2026
Reply from ToursByLocals
We are thrilled to hear that you and your family have enjoyed connecting with proud local guides through our curated marketplace. It's fantastic that you've had reliable experiences with payments and communication during your travels. We truly appreciate your continued trust in us for your adventures across multiple countries. We can’t wait to help you discover even more amazing local guides on your future journeys!
We loved our Tours by Locals guide
We loved our Tours by Locals guide, Anthony! He was so knowledgeable and attentive to our needs. Using the website was easy to navigate and communicate with our tour guide. Would definitely use them and Anthony again!
June 26, 2026
Reply from ToursByLocals
Thank you so much for your thoughtful review! We’re thrilled to hear that you loved your experience with Anthony. It’s fantastic to know that his knowledge and attentiveness made such a positive impact on your tour. We're also glad you found our website easy to use — communication in advance is key to a great experience!
A fantastic tour of Sienna by Sylvia R
A fantastic tour of Sienna by Sylvia R! Knowledgeable, friendly and funny. Easy on line booking and almost immediate confirmation and feed back. Simple payment process. Highly recommended!
June 26, 2026
Reply from ToursByLocals
Thank you so much for your lovely review! We’re happy to hear that you had a fantastic tour of Siena with Sylvia. It's great to know that her knowledge, friendliness, and sense of humour made your experience memorable. We strive to make the booking and payment process as smooth as possible, so your feedback is truly appreciated. We look forward to connecting you with more exceptional local guides on your future adventures!
Transport and Tour with Ali K! Awesome@
My tour was with Ali K.
We were picked up in old town Antalya and drove to Kas. Alike was a great guide!! Very informative, friendly, and good sense of humor. We had a large party of 8 and Ali pick us up in a large van with plenty of room. On our way to Kas we made a stop fur lunch in Finike, at a restaurant overlooking the sea. We then stopped in Myra to see the Lycian ruins and St. Nicholas church. Ali made stops along the way with great picture taking opportunities.
Fyi. Ali worked with us on our personal customized tour!! Awesome!
June 25, 2026
Unprompted review
Reply from ToursByLocals
Thank you so much for sharing your delightful experience with Ali in Antalya! We’re thrilled to hear that you and your party had such a fantastic time exploring the beautiful coast and the ancient sites. It sounds like the lunch in Finike with a view was a lovely highlight, and we’re glad Ali’s friendly nature and sense of humour made your day even more enjoyable.
We truly appreciate your kind words about the customized tour — it’s great to know that Ali was able to tailor the experience to fit your group’s needs.
Don’t do Pompei without a guide.
I absolutely recommend using tours by locals and using Lena as your guide. Lena was fantastic. She was friendly, incredibly knowledgeable, approachable and adaptable. We had some challenges on our tour due to a hail storm, my mother’s wheelchair and my planning, and Lena adapted seamlessly to give us the most brilliant experience. Mum has not stopped talking about it since.
Pompei is enormous and you 100% should use a guide to get the most out of it. Lena is your person. We can’t recommend her highly enough and would use her again in a heart beat if we ever have the opportunity to return to Pompei.
June 28, 2026
Reply from ToursByLocals
Thank you so much for your kind and thoughtful review! We're so glad to hear that you had such a fantastic experience with Lena in Pompei. It's great to know that she provided a friendly and adaptable tour, even amidst the challenges you faced. Your mother's enthusiasm speaks volumes about the memorable moments you shared, and we're so glad that Lena could enhance your visit to this remarkable site. We truly appreciate your recommendation and hope to connect you with more exceptional local guides on your future adventures!
Molly and Coco went above and beyond
Molly and Coco went above and beyond. We booked them for a tour of the Forbidden City for our family of four, including an 8 year old and 12 year old. They tailored the experience for us and we had a blast. Very quick and responsive and chill. Had we known just how good they were we would’ve splurged and booked them for additional tours of Beijing.
June 25, 2026
Unprompted review
Reply from ToursByLocals
We’re absolutely thrilled to hear that Molly and Coco made your tour of the Forbidden City a memorable experience for your family. It's fantastic to know they tailored the adventure to suit your 8 and 12-year-olds, ensuring everyone had a blast!
Your kind words about their responsiveness and laid-back approach truly highlight the exceptional service that local guides provide. We can’t wait to help you connect with more amazing local guides for your future adventures in Beijing or beyond.
We had such a great day with Marcus
We had such a great day with Marcus! I’m so glad we booked this tour. Marcus was very knowledgeable and fun to be with. This was our first time in London, and we can’t wait to come back!
Right from the start Marcus reached out before our trip to coordinate with us. He asked if there was anything specific we wanted to accomplish with him. I told him it was our first time in London and we were open to his suggestions. Also told him what other tours we had planned. He suggested we start with the abbey and told me where to get tickets and for what time. We were prepared before we left for our trip.
On the day of our tour Marcus picked us up from our hotel right on time. We had a fantastic day! He was so much fun! He helped us coordinate lunch. We saw everything we hoped to see and more.
I would recommend Marcus and this tour to anyone and everyone! Great experience!
June 27, 2026
Reply from ToursByLocals
We're thrilled to hear that you had such a fantastic day with Marcus in London. It sounds like he really made your first visit special by being both knowledgeable and fun! We're glad he could help you prepare for your trip and coordinate everything seamlessly, from the Abbey to lunch. Your recommendation means the world to us, and we hope to connect you with more amazing local guides on your future adventures. Wishing you safe and happy travels until next time!
Chloe was wonderful
Chloe was knowledgeable, funny and warm. Wonderful guide and highly recommended!
June 27, 2026
Reply from ToursByLocals
We're so happy to hear that Chloe made such a positive impression with her knowledge, humour, and warmth. It's always a joy to connect travellers with exceptional local guides. We hope to see you on more adventures in the future!
Fun, easy experience
The guides were knowledgeable, enthusiastic and nice. it was a pleasure to spend time with them and get to know the locations we visited. the communication was quick and efficient and didn't ever feel lost or that something wasn't going to go according to plan.
June 27, 2026
Reply from ToursByLocals
We’re thrilled to hear that you found the guides on ToursByLocals knowledgeable and enthusiastic during your time with them. It’s fantastic that you felt well taken care of and that everything went according to plan — that’s exactly what we strive for!
I would definitely recommend the…Seattle city route.
I would definitely recommend the Seattle city tour! We just happened to be there during World Cup game. Our guide had amazing knowledge of the area!! We had the best clam chowder ever! She was very friendly! Great value!
K. L.
June 12, 2026
Unprompted review
Reply from ToursByLocals
We're thrilled to hear that you enjoyed the Seattle city tour, especially during such an exciting time with the World Cup game happening. It’s fantastic that you loved the clam chowder and found your guide's knowledge and friendliness to be exceptional. We can't wait to help you connect with more amazing local guides on your future adventures!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.