Tower Health Reviews 6,245

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, particularly in providing pain relief and improving mobility. Many people highlight the high quality of the items, noting their satisfaction with various purchases. The ordering process is frequently described as easy and quick, with consumers appreciating the updated website and attractive offers. Reviewers also commend the excellent service, emphasizing speedy delivery and good communication from the company. However, some customers also noted issues with delivery, including late arrivals, incorrect drop-off locations, or parcels not being received at all. A few people expressed dissatisfaction with the product's effectiveness for their specific conditions, while others mentioned concerns about excessive packaging. There was also an isolated report of pushy sales tactics.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the effectiveness of products... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the effectiveness of products like... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and efficient... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the online ordering process... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

communication from ordering to receiving good. Claims were positive for a drug free solution as we can’t have anything with an anti inflammatory medication in. Arrived when stated with good... See more

Rated 5 out of 5 stars

It’s still early days with my use of the gel and so far I’ve been pleasantly surprised. After a diagnosis of OA in one knee almost a year ago I had one injection that lasted about 6 months. After th... See more

Rated 5 out of 5 stars

This is my second month on Collagen patches. I have arthritis in both hips and gum disease. I was delighted to hear from my Hygienist at my appointment yesterday that my gums were looking good an... See more

Rated 5 out of 5 stars

Easy ordering on line and when I had to phone up as I missed a gift for ordering , the gentleman I spoke to said he would let warehouse know to include it, immediately! Already been notified it's on t... See more

Rated 5 out of 5 stars

I buy regularly from Tower Health and, particularly with the recently updated website, find it quick and easy to select products and place an order. Their service is equally excellent. Goods arrive sp... See more

Rated 5 out of 5 stars

Ordering from tower health is an extremely easy procedure. Parcels are delivered quickly, sometimes I am able to receive my parcel the following day without any charge, which is great service. I have... See more

Rated 5 out of 5 stars

Unfortunately, I had a problem with the Paingone+ pen I bought 7 months ago- it fell apart and I wasn’t able to use it. Within 12 hours of contacting Tower Health, they had posted me a replacement wit... See more

Rated 5 out of 5 stars

I had a partial knee replacement two years ago and have had discomfort from ligaments and muscle tightness. Quite commonplace, however I started using arthrogel and has helped me being able to keep wo... See more

Rated 5 out of 5 stars

Ordered Thursday received Friday, can't get better than this. Have used this product for a few months, it has lasted well, so just ordered 3 more because I feel it makes a difference to my arthritic... See more

Rated 5 out of 5 stars

I have been converted to this cream from a pain relief cream that was smelly and sticky and didn’t really help with the pain! When using ultra gel it is natural ingredients doesn’t smell and is not st... See more

Rated 5 out of 5 stars

I have been a Tower Health customer for a very long time. The present website makes ordering very easy and I know I can rely on consistent product quality and speedy dispatch, even when trying somethi... See more

Rated 5 out of 5 stars

I have been using the arthrogel for approx 2/3months and I have had an excellent response to it. I have polymyalgia rhematica and sciatica and it has helped with the pain considerably. It is hard to... See more

Rated 5 out of 5 stars

Very welcoming experience with your product, I found Arthrogel very good at soothing the inflammation in my knees and also I now have been using it to ease my back. I shall definitely reorder when my... See more

Rated 1 out of 5 stars

Unscrupulous, unprincipled preying on my vulnerable 88-year old Aunt. After emailing you to remove my Aunt from your database/contact list on 23 July, 2025, you phoned her today at 16.50. A health wor... See more

Company replied

Rated 1 out of 5 stars

I'm sad to report that Evri ( Courier)& Tower Health performed very bady. My package arrived late & at the wrong gate. When I reported the error & was told it had been left in a 'safe place ' which wa... See more

Rated 4 out of 5 stars

Less pain more mobility After a year of hot and painful knees and ankles I started using the cooling joint gel daily in the morning. It felt cooling and allowed more comfortable movement and after 2... See more

Rated 5 out of 5 stars

Service was very good .arrived next day, paingone pen have been using it for week definitely feel the difference after use .you also included some free CBD Patches .which I have also been using ,I... See more

Rated 5 out of 5 stars

Had a problem with delivery of my product. Phoned customer service and they were so helpful and they sent me another one and received it the next day. The Arthro Gel has been a great help in easing my... See more

Rated 5 out of 5 stars

ArthroGel really helps with my occasional achey knees, within minutes it's cooling gel does the job ! I'm not too rickety so I don't need to use it all the time ! Very easy to order, of which,its del... See more

Rated 5 out of 5 stars

Received my gel when stated and very pleased to see that the tube is quite large the gel drys quickly the smell us pleasant it has helped a lot with the pain in my neck and shoulder so pleased with th... See more

Rated 3 out of 5 stars

Sad to say this didn’t work at all for my osteoarthritis hip. But give the company there due as true to their word 90 days guarantee refund was given plus they tried to help with alternative cream.i r... See more

Company replied

Rated 3 out of 5 stars

I placed on order on a late sunday evening and paid extra for the next day delivery option. I was expecting my parcel to be delivered on tuesday (with processing/dispatch on the monday). My order w... See more

Company replied

Rated 2 out of 5 stars

Haven’t tried the product yet, but I’m not pleased with the excess packaging- a large cardboard box for a small tub of 30 tablets and the box stuffed with brown paper to fill the space! Bad for the en... See more

Rated 1 out of 5 stars

This product, despite being acclaimed by folk saying they can walk again after using ArthoGel, does NOT work. I have now been using it for months. I still cannot move/walk without pain. I have t... See more

Company replied

Rated 5 out of 5 stars

I have been a Tpwer Health online customer for many years and, generally, I am able to find and order the items I want very easily. The PayPal checkout facility is a real bonus, as I use this mode of... See more

Rated 5 out of 5 stars

Never had a problem with tower health Excellent products (that actually work) my wife and myself have had a few different products The staff excel themselves well done

Rated 5 out of 5 stars

Service is fantastic great deals always comes within a couple of days of ordering Arthro gel is the best ive ever had so good for my arthritis

Rated 5 out of 5 stars

I have been a Towrr Health customer for many years. I know that I can rely on product quality, value for money and excellent service. Easy-to-use website is an added bonus.

Rated 4 out of 5 stars

Arthogel has eased pain in knees, has cooling affect does help with psin but dosent have long lasting effect. Be nicebifbitvwas slighly cheaper

Rated 5 out of 5 stars

Very quick service and an excellent product. I have been using Athrogel for a few months now and definitely feel a difference in pain and inflammation.Very happy with the product. Thank you

Rated 2 out of 5 stars

Sorry cannot comment at this moment because my package had not been received

Rated 5 out of 5 stars

Great to receive updates pre delivery. Speedy delivery. Seems a quality product, only used once as just received so cannot comment on performance

Rated 5 out of 5 stars

This gel has changed my life. I just put it on and now dont need to strap up my knees with supports. Its not sticky and no smell . I feel very confident out walking normally for the first time i... See more

Rated 5 out of 5 stars

Ordered Arthro gel to try to help With ache and pains helps a little massage in gel not sticky when putting on , on second tube , bit expensive but will try anything to help with aches and pains 👍

Rated 5 out of 5 stars

I ordered my Paingone plus pen. It arrived quickly. I started using it yesterday. I hope it will help me manage my chronic pain. However, the product has a money back guarantee that I can use, if it d... See more

Rated 5 out of 5 stars

A brilliant product that eases my pain from osteoarthritis and a trapped nerve. Use it twice a day bringing instant relief. Wouldn't be without it.

Rated 5 out of 5 stars

This is a very good and effective pain relief gel. I have tried many and this is the only one that actually works. I would recommend this without any reservations.

Rated 5 out of 5 stars

Received within the two days , as promised . Beautifully packed . Can't give a review on the product yet , but have plugged it in hopefully .

Rated 5 out of 5 stars

Excellent service does what it says on the tin and the delivery time is spot on this is my third order so they are doing something right thank you

Rated 5 out of 5 stars

We both use ArthroGel to keep pain free , my husband with a bad hip and me with a broken ankle that has developed arthritis . We both find it helps greatly

Rated 5 out of 5 stars

ordered Friday 11.40 delivered Saturday 9.53. That is excellent service for a terrific product. My knee pain is no longer as bad and the gel effect lasts for hours. Thank you

Rated 5 out of 5 stars

Have been dealing with Tower Health for quite a long time and have always found them to be very informative and very helpful.

Rated 5 out of 5 stars

Delivery quick. Athro gel works for me. I quite often use it at night if my knee is very painful. Will definitely buy again.

Rated 5 out of 5 stars

Arthrogel is the best gel I have found in years that actually works quick and lasts. I have bone on bone Arthiritis to both knees. Arthrogel just works.

Rated 5 out of 5 stars

Finally received my purchase the product is of good quality and reasonably priced, well packaged, will order from Tower Health as I have dealt with them before and am pleased with their excellent ser... See more

Company replied

Rated 5 out of 5 stars

Both my son and myself use arthro gel and both of us are pleased with the results. My son had a flare up and had to use it more often but it worked and he was pleased with the results . At the moment... See more

Rated 5 out of 5 stars

Never had any issues with tower health Products that do work Delivery always on time Support is first class

Rated 3 out of 5 stars

The product Joint Plus is great for my wives knee pains and I would give it 5 star. However it is the pricing that I find confusing. One tube is £17.95, if I buy 2 get 1 free as advertised it co... See more

Rated 5 out of 5 stars

I can honestly say this cream works. Give it two days and nights and the pain goes away I have had neck and shoulder pain from gardening but no more. There was an issue in getting more due to stock s... See more

Rated 2 out of 5 stars

I'm still waiting for my order and you're asking me for a review? I'd call this a bit previous wouldn't you?

Company replied

Rated 5 out of 5 stars

This is the best gel I have used for my painful knees. The service from this company is excellent good price and fast delivery

Rated 3 out of 5 stars

I've been using Arthrogel for a few weeks and although it hasn't as yet helped my hip and knee osteoarthritis I'm hopeful in time it will, so I will be ordering more.

Company replied


Company details

  1. Health and Beauty Shop
  2. Online Pharmacy
  3. Pharmacy

About Tower Health

Written by the company

Established in 1999, Tower Health has served over 200,000 happy customers with effective and proven alternative health solutions. From pain relief, poor circulation, allergies, snoring and weight loss to hair loss, skin care, sexual health and so much more...

Why we're different?

* We offer same day dispatch when you order before 2pm

* We've been NHS trusted for over 10 years

* We offer a full 100 day money back guarantee on a number of our products

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliability and Discretion

Started with Physio plus and a problem of ordering. Simon intervened and resolved immediately. I have an ongoing long standing back muscle problem looking for some relief. Over a period of months I have communicated with Simon looking for advice and also good pricing. The responses have been pretty much instant including surprising hours. Medication does NOT resolve these conditions but play a vital role in providing relief. I am currently pursuing CBD patches to accompany the GP led programme of Physio and a possible alternative of Acupuncture. Tower Health and Simon are well matched and certainly worth a try. They work hard for you and willing to help by way a trial sample.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

ArthroGel

I purchased the ArthroGel after reading so positive reviews I'm glad I did. I have been using it on my knee for a few days now and it has made a vast difference, so I have now ordered the 3 package as my husband is using it as well. Ordering and delivery was good

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good products and service

I am a longstanding Tower Health customer. Their products are always good quality, online ordering is easy and the goods arrive speedily and well packaged.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Additional unexpected help

I have arthritic knees and find ArthroGel a massive benefit. The bonus for me was that I also suffer with Restless Legs Syndrome and was really surprised that since applying the gel it has also helped with this. So now I also apply more of it to my ankles and feet and massage my calves.

February 26, 2026
Rated 2 out of 5 stars

It helps for a bit

It helps for a bit. Be careful with it as it can cause bruises. I used on a knee but veins had started bursting under the skin and are painful.

August 19, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

We're really sorry to read of your experience. Please could you email cs@tower-health.co.uk or call one of our health advisors on 0800 669 65 45 and we'll make sure that you're taken great care of! Yours in health.

Rated 5 out of 5 stars

Excellent customer service

Unfortunately, I had a problem with the Paingone+ pen I bought 7 months ago- it fell apart and I wasn’t able to use it. Within 12 hours of contacting Tower Health, they had posted me a replacement with some free sachets of another product. Excellent customer service!

February 20, 2026
Unprompted review
Rated 3 out of 5 stars

Dont pay for next day delivery!

I placed on order on a late sunday evening and paid extra for the next day delivery option.
I was expecting my parcel to be delivered on tuesday (with processing/dispatch on the monday). My order will not be arriving till wednesday. I feel a little cheated that i paid extra for next day delivery which is false!
Dont make the same mistake and pay the extra for delivery!

December 28, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Annette, we're really sorry that delivery did not meet your expectations. I can confirm that a refund for the additional shipping charge has been actioned. If there's anything else that we can support you with, please don't hesitate to get in touch!

Rated 5 out of 5 stars

good quality product and service

Finally received my purchase the product is of good quality and reasonably priced, well packaged, will order from Tower Health as I have dealt with them before and am pleased with their excellent service

December 16, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Mr Singh, we're really sorry to hear you've encountered an issue with the delivery. We'll be in touch to get this sorted for you. Kind regards, Millie.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look