I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Best price I found online and buying direct from the brand rather than through a third party is always the better option in my opinion.
August 10, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our prices competitive and were pleased with your experience of buying directly from Tower. We really appreciate you taking the time to share your feedback and your support for purchasing directly from the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Caitlin was very helpful having had to…
Caitlin was very helpful having had to escalate the complaint, from some poor customer service below her.
I would be more Ethan happy to purchase or recommend Tower product in the future
August 7, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Caitlin was able to assist you and provide helpful support when your complaint was escalated. We appreciate your feedback regarding your earlier experience and are glad that Caitlin was able to help resolve the situation for you.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service second to none
Bought Air Fryer with 3 year warranty and after 2 year 4 months it gave up, after contacting and going through a few steps- I received a replacement.
Yesterday with only 2 months on the original warranty, my replacement Air fryers element broke up and after contacting customer services and going through a few steps with Joseph, I will now receive another replacement.
Although I was very happy with both fryers and would rather have had no problems with them; customer service made the process as streamlined and stressless as possible and hope next replacement will see me through a couple of years 😀
August 7, 2026
Unprompted review
Reply from Tower
Hi Anne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and make the replacement process as straightforward and stress-free as possible. We really appreciate your patience and understanding, and it’s great to hear that you’ve been happy with the performance of your air fryer despite the issues you’ve experienced.
We really appreciate you taking the time to share your feedback with us and hope you enjoy many more years of use from your replacement.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service!
My air fryer was only a few months old but I noticed an issue with it so emailed customer services. Joseph can back to me the following day and dealt with my problem quickly, efficiently and in a friendly manner. A new air fryer arrived 2 days later so I can’t fault the customer services team!
August 5, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to respond so quickly and deal with your issue in a friendly and efficient manner. It’s great to know that your replacement air fryer arrived so promptly and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant service and communication…
Brilliant service and communication from Diane. She clearly understood the issue and dealt with it with accuracy and speed. Many thanks
August 7, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to understand your issue and deal with it so accurately and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a problem with the motorized head…
Had a problem with the motorized head of a vacuum I had bought approximately 3 years ago. Contacted customer services and within 2 days a replacement part was in the post to me. Can't fault them, excellent service. Well done Elle and Julie👍
August 6, 2026
Unprompted review
Reply from Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Elle and Julija were able to assist you so quickly and arrange for a replacement part to be sent out within just two days. It’s great to hear that you received such excellent service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph is the man here.
Joseph is the man here! I have an air fryer leas than a year old, but I don't think he knew that at the time of contact. A small piece of plastic broke off, which rendered the fryer useless, and after an email, Joseph replied and kindly investigated spare parts for me, and within 2 days, those parts were on their way, no charge. I'm blown away by his actions. Brilliant service, would recommend Tower and if you're lucky enough to deal with Joseph, you'll get 5 star service. Thank you.
August 6, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to go the extra mile and arrange the replacement parts for you so quickly. It’s fantastic to hear that you were so impressed with the service you received, and we really appreciate your kind words and recommendation.
We’ll be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I had my concern dealt with efficiently…
I had my concern dealt with efficiently and compassionately by Elle who was extremely helpful and friendly,her commitment to replying and keeping me updated was above and beyond thanks so much
August 5, 2026
Unprompted review
Reply from Tower
Hi Mason,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your concern so efficiently and compassionately. It’s wonderful to hear that she kept you updated throughout and provided such helpful and friendly service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
customer service as it should be.
The response was quick, the attitude and manners was great, thanks to Ezmie it was all sorted out, my appliance was a month out of warranty but as a gesture of good will it was replaced, good people to deal with and thanks again to Ezmie and her colleagues.
August 4, 2026
Unprompted review
Reply from Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and that you were happy with the service and communication you received. It’s great to hear that your appliance was replaced as a gesture of goodwill and that everything was resolved for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Exemplary customer service
Joe the customer service executive was absolutely fantastic from start to finish on my warrenty claim. He made it simple and easy to understand and a couple of emails later I received confirmation that a brand new product was being.g dispatched in the next 24 hrs
August 5, 2026
Unprompted review
Reply from Tower
Hi Leigh,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your product, but we’re delighted that Joe was able to make the warranty process so straightforward and easy to understand.
It’s wonderful to hear that Joe was there to support you from start to finish and that your replacement was arranged so quickly.
Thank you for taking the time to share your experience and for recognising Joe’s fantastic customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
I have worked in a warranty dept and…
I have worked in a warranty dept and Sara at tower was able to deliver the sort of service I often wished I could have done, three e mails confirmed the fryers details and The simple diagnosis was to replace it after sending proof of purchase and a picture of the disabled fryer arrangement of a replacement was confirmed. Job done
August 4, 2026
Unprompted review
Reply from Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to provide such a straightforward and efficient service, especially given your own experience working within a warranty department.
It’s wonderful to hear that Sara was able to quickly establish the fault, arrange the replacement once the required information was provided, and make the whole process so simple for you.
Thank you for taking the time to share such lovely feedback and for recognising Sara’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was really helpful and…
Joseph was really helpful and knowledgeable, within around 15 minutes of receiving his advice and taking my issue forward it was resolved. 10/10 can’t fault the service.
August 5, 2026
Unprompted review
Reply from Tower
Hi Stacy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to provide such helpful and knowledgeable support and resolve your issue so quickly.
It’s fantastic to hear that your query was resolved within just 15 minutes and that you couldn’t fault the service. Thank you for taking the time to recognise Joseph’s excellent customer service, we’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Services
I purchased a new Tower 42L Sensor bin - Grey via Argos. Lovely bin & is working beautifully! But when I went on the Tower website to register the 5 year warranty, it wouldn't accept the details. However, all was not lost, I contacted Tower customer services & provided them with all necessary information including photos of receipt etc & the lovely customer services including Ezmie registered this product for me without any problems whatsoever. They were so kind & very swift with their responses. Thanks to all concerned.
August 4, 2026
Unprompted review
Reply from Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your new Tower Sensor Bin and that it’s working beautifully. We’re sorry that you experienced some difficulty registering the extended warranty online, but we’re pleased that Ezmie and our customer service team were able to step in and get this registered for you so quickly.
It’s wonderful to hear that you found the team kind, helpful and swift in responding. Thank you for taking the time to share your experience and for recognising Ezmie and the wider team.
We really appreciate your support of Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Quick helpful response to an enquiry
Quick helpful response to an enquiry
August 5, 2026
Unprompted review
Reply from Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty AirFryer
Had to contact Tower due to faulty appliance. They were friendly, efficient and very thorough and sorted out my issue very quickly. Luckily I had my invoice and Warranty which all helped. Great service.
August 4, 2026
Unprompted review
Reply from Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that our team were friendly, efficient and thorough, and that we were able to resolve the issue with your appliance quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Thank you Ezmie and Elle. Sorted out my issue very quickly. Very professional.
July 31, 2026
Unprompted review
Reply from Tower
Hi Ros,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie and Elle were able to resolve your issue so quickly and provide you with such professional and helpful service.
Thank you for taking the time to recognise them both. We’ll be sure to pass your lovely feedback on to Ezmie and Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a air fryer and to my…
I purchased a air fryer and to my disappointment it was too large so got in touch with Joseph at Tower who was very helpful and arranged a collection from me with a refund to follow
July 23, 2026
Unprompted review
Reply from Tower
Hi Michaela,
Thank you for your 5-star review!
We’re sorry to hear that the Air Fryer was larger than you expected, but we’re delighted that Joseph was able to assist you and arrange a collection and refund.
Thank you for your kind feedback and for recognising Joseph’s helpful service. We’ll be sure to pass your lovely comments on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service…
Following my telephone calls in respect of a replacement air fryer I would especially like to thank Keighley, Elle and Holly for their continued assistance as I was experiencing problem with sending emails. They were all very patient and helpful. It was such a change to be able to get good customer service. Thank you
August 3, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley, Elle and Holly were able to support you throughout the process of arranging your replacement Air Fryer.
We completely understand how frustrating it can be when you’re experiencing difficulties sending emails, so it’s wonderful to hear that our team were patient, understanding and continued to assist you until everything was resolved.
Thank you for your lovely feedback and for taking the time to recognise all three of them. We’ll be sure to pass your kind comments on to Keighley, Elle and Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a Air Fryer that was 28 months…
I had a Air Fryer that was 28 months old but cover by the extended warranty when the plastic started splintering on the basket runner. I first emailed at 4:30pm attaching photos and proof of warranty. Within 10 mins Keighley replied asking for proof of purchase and PO number which I forwarded. By 9:30am the next day Keighley had replied stating that a replacement unit has been arranged. I cannot express how impressed I am with Tower Customer Service. A pleasure to deal with. Thank You
July 29, 2026
Unprompted review
Reply from Tower
Hi Joan,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer developed an issue with the basket runner, but we’re delighted that Keighley was able to assist you so quickly and efficiently.
It’s fantastic to hear that Keighley responded so promptly, guided you through the information required, and arranged your replacement in such a short space of time. We’re especially pleased to know that you found the whole experience such a positive one.
Thank you for your wonderful feedback and for taking the time to recognise Keighley’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Ref 1457497 TOWER airfryer
Ref 1457497 TOWER airfryer, Hi I would to tell you about my positive experience dealing with ( TOWER ) after 2 years my airfryer stopped working we had a 3 years warranty so contacted customer services lovely lady on phone sorted it out for me now have new airfryer thanks again people at tower.
July 27, 2026
Unprompted review
Reply from Tower
Hi James,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working after two years, but we’re delighted that our customer service team was able to assist you under your extended warranty and arrange a replacement for you.
It’s wonderful to hear that you had such a positive experience and found our team helpful in getting everything sorted. Thank you for taking the time to share your feedback and for your kind words about Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.