Toys R Us UK Reviews 

Good shop layout let down by high prices useless staff and abysmal service , good riddance .

There WAS millions of geoffreys all under one roof, now theres not!!! :)

Not surprised they are closing products are marginally better quality than the staff. Northampton branch absolutely diabolical staff. Manager (that’s what they call themselves) will struggle to be re-employed with their total lack of skills. Good ridense toys r us you certainly will not be miss from the market place!!!

My parents bought some bedding for a cot as a gift for us, just before my first daughter was born in 2005. My father and I left the store with a Toys R Us bag with about £50 worth of bedding, as we did so my mother called us back, she and my wife had seen a cot mattress they liked. As my father and I turned to re-enter the store a member of staff stopped us and informed us we could not come back into the store with a Toys R Us purchase. Suffice to say, we never again visited Toys R Us.

Don't even deserve one star!!!
Baby furniture delivered in battered boxes, every piece of furniture damaged!!
In addition they chose to include a four inch blade in our packaging, just what you want to find in your unborn child's bedding!
Three weeks later not interested in resolving and we are three weeks away from our daughter arriving. Thanks very much Toy R Us for ruining what should be joyful time!

We had a very bad experience at the store! There were incorrect/ unuqdated boards hanging due to which there was a lot of confusion. I was in my 9th nonth of pregnancy waiting to get it all sorted and the manager didn’t even come down till an hr of wait. When he did he had no courtesy to speak to us or apologise for their mistake and to keep us waiting. We purchased a silver cross pioneer bundle and a chicco next to me so had a big bill of course. No consession was given to us considering they were at fault by not updating their boards and different deals online. Very very disrespectful and disappointing.

We ordered a Star Wars land speeder online for our youngest son and have to say its fantastic! We ordered on a Monday and the delivery was fantastic and only took 3 days. The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!

Toys R Us is the worst place to shop online. Unlike any other company there is no way to cancel an order. even if its 30 seconds after making the initial transaction. They will send you the item, even if it takes 2 weeks to fulfill the order and then make you send it back. Not a surprise that the company is going out of business. Terrible company trapped in the 80's.

Went into toys R us porstmouth today looking to buy a travel system not one employee came to offer advice and there was plenty of staff around! Customer service was apauling, I’ve just ended up walking out of mothercare spending over £800!

I purchased a game for my daughter on 26th December on the way home we went to my parents and she was given the same game for christmas so I thought I could return it for a refund.

When asking for a refund on 1/1/18 the manager refused to give a refund as I had paid by Apple pay and the card number printed matches the Apple pay account id and doesn't display the actual card number used. Even when shown the numbers on my phone that list the two numbers together and showed the exact card payment amount, date and time as on the receipt I was refused a refund.

Other stores have no problem with refunds when using Apple pay why does Toys R Us refuse?

If I could leave zero stars I would. I never leave negative comments about companies but the way we were treated today at Toys R Us in Cardiff Bay has left me flabbergasted.

I ordered a 16" bike for my daughter before Christmas. I did a click and collect and went into store to get it and was told that they didn't have any in stock even though I'd received a notification that it was in store and ready to collect. The girl serving didn't seem to care that I'd driven a long way for no reason and refused to go into the stock room to check if the bike was there. So I decided to order online. I was given a date for delivery so I booked the day off work to wait in all day, then they lost the order, although they didn't tell me this-i had to phone them the following day after it failed to be delivered. They said they would deliver another day, so I waited in again. This time it was delivered. After assembling the bike and taking it out for a ride we were disappointed to see that the brake pads were squeaking and rubbing on the wheels. We took it to Halfords to be checked and they confirmed what we thought- the wheel was buckled. My daughter found it very hard to pedal as the wheel was rubbing so badly.

We took the bike back to store today, where we were ignored by staff for half an hour, despite making it clear we wanted to speak to someone. After a lengthy wait, we were told there was nothing wrong with it by their 'technician', even though they could clearly see the wheel wasn't freely spinning around and was squeaking. We requested to see the manager who told us we were not entitled to a refund. We couldn't believe what they were saying and argued with them for 10 minutes about it. In the end they very reluctantly agreed a refund but it was a very negative experience. We won't be returning to Toys R Us. No wonder they are going bust with customer service like this.

Toys R Us is an absolute shambles of a company. Ordered two items. One item delivered to the wrong address and then turned out to be the wrong item. Other item I was told I could not have as they were out of stock even though I could still add it to my basket online after they told me it was out of stock. Then had to use the ridiculous ticket system to sort out redelivery of the original item that they sent out wrong. No way to talk to an actual human on the phone. Absolutely ridiculous. The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third redelivery attempt, so asked for it to be sent to a different address. But no, Toys R Us are even incapable of printing out a new shipping label with a new address to stick on my parcel.

Literally the worst customer service I have ever experienced. Be warned. DO NOT BUY FROM THIS INCOMPETENT COMPANY THEY WILL MESS EVERYTHING UP.

Good, thank you. Helpful staff

Quite apart from the fact that their prices were far less competitive this year than last, they also display many items available for sale but not for delivery, which is irritating to those who regard actual, physical attendance at one of their super stores to be an experience worth avoiding at all costs.
Website itself is a shambling, slo-mo monster staight out of the dark ages with every intention of taking up a great deal of your time and then informing you that you are out of luck.
No wonder the firm is going bust, filled to the rafters with nightmarish piles of over-priced plastic junk the likes of which even Del boy wouldn’t touch with a barge-pole.

Went to the Warrington store to get a gift for my daughter, price for a 25cm figure was listed as £14.99 but the staff tried to charge me for the 40cm figure and when I questioned the price I was met with a shrug and told that was the price - I walked out in disgust

Didn’t want to leave one star to be honest
Ordered item over 3 weeks ago,should make it in time for Christmas surely?wrong!
If I’d ordered from amazon I’d have either got a refund or a replacement but not toys r us no,they don’t bother communicating with you.
Avoid like the plague if you want a delivery because you won’t get it with this company

Out of Date with the modern day. Hugely over priced. You can buy the same items in other retailers and online so much cheaper and they do not have a price match policy. No wonder they are collapsing.

You can see why toys r us are in trouble. Compared to their competitors they are so out dated and tired looking. Most things on the website are unavailable. The biggest problem are the staff. I went to toys r us Tamworth yesterday there was a big queue at customer collection with no one serving yet two staff members sitting bored at the tills which are 1 metre away.
No initiative, lack direction, no management and all look very scruffy. This made the experience visiting the store frustrating.

Hasnt delivered all my items and the item that did arrive turned without all the pieces. Paid for special delivery on top of that. Not handled well at all. Will never order from them again.p

WARNING ⚠ So bad, toysrus don't even sell their own exclusives! You have this only available in store rubbish but then they don't have it! Namely power rangers legacy collection items, wave 4 already out in the states btw, we can't buy it if you don't get it in stock. I've emailed toysrus with 2 previous complaints about other stores and lack of stock all the time, and no this was not around Xmas so NO EXCUSE! They don't bother to acknowledge or reply and I had a points card but when I went to redeem them was told there was nothing on the card. Seriously your customers give so you many chances and you can't get it right, it's frustrating how bad toysrus is. I remember one in Swansea being OK when I was 10 but not been in a decent one in the past 23 years. I went into the Exeter store and was told "Sorry we don't have any power rangers legacy items as we are moving all that stock to our new store" I think it was Gloucester they said but tell me this... Why are you removing stock from under the feet of of your loyal existing customers? Monumental mess up and unprofessional approach to a business. Seriously toysrus sort it out or lose all your customers through being absolutely rubbish.