Toy Street Reviews 

1,022
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 282 reviews, reviewers had a great experience with this company, consistently highlighting the fantastic overall service and dedication. Customers frequently praise the fast shipping times, highly competitive prices, and the remarkably wide range of unique toys and games available for purchase. Many consumers also appreciate the careful, secure packaging and the reliable communication received when tracking their deliveries across the country. However, some reviewers were not happy with unexpected shipping delays, with several orders arriving significantly later than estimated or lacking updates entirely. A few people also mentioned receiving incorrect products, faulty items, or experiencing frustrating complications during the return and refund process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive in perfect condition and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is frequently fast and... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting a split in... See more

Price

Users describe positive interactions with price, noting unbeatable costs, competitive offers, and great... See more

Quality

Clients share positive opinions on quality, consistently highlighting items that arrive in perfect, brand new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The toy was delaid as the batch in the warehouse were damaged and they wanted only to send an undamaged one. I appreciated the human eye over the quality and the cuddly toy i recieved was perfect. I... See more

Rated 4 out of 5 stars

Good selection on offer and found what I wanted at a reasonable price. Delivery was a little on the slow side as not despatched until 12 days after order placed but made no difference in this instant... See more

Rated 4 out of 5 stars

I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should h... See more

Rated 5 out of 5 stars

Pleased with the overall experience really. I found a couple of unique gifts at competitive prices, which were despatched and delivered pretty promptly. And received good support via the online chat t... See more


Company details

  1. Toy Store
  2. Game Store

Written by the company

SEE HUNDREDS OF UP-TO-DATE REVIEWS ON REVIEWS.CO.UK NOW! ★ ★ ★ ★ ★ Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning. You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come. Remember to shop Toy Street, where fun lives!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(1,022)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing experience!

Absolutely amazing experience!
I had been searching everywhere for this Tonie figure, which had been sold out for a long time, and I couldn’t believe my luck when I found it here! The price was incredibly fair — especially considering how rare this figure is — and they even offered shipping to Germany. The whole process went smoothly, the packaging was secure, and the figure arrived in perfect condition. I honestly couldn’t be happier! Highly recommended to all collectors — this site truly delivered beyond expectations!

September 28, 2025
Rated 1 out of 5 stars

Customer service is shocking

Customer service is shocking. Order was 2 weeks late waiting 1 of 5 items and still no eta on the 5th item. I was told that I could pay additional postage cost if I wanted the other 4 items separately.

October 2, 2025
Toy Street logo

Reply from Toy Street

Hi there, Thank you for your time to leave us this feedback. Our team always strive to make sure that orders are fulfilled and dispatched as soon as possible and we are sorry to hear that your experience did not meet your expectations.

Having investigated your order, we can see that this was placed on 02/10/2025 and was dispatched on 03/10/2025. We can also see that your order was delivered successfully delivered on 06/10/25 which is in line with what you will have received as an estimated time of delivery in the confirmation email and on the check-out page.

If you require any further assistance with this order please get in touch with our customer service team at mail@toystreet.co.uk with the reference number 1041 and a member of our team will be happy to help you.

Team Toystreet

Rated 5 out of 5 stars

Definitely buy from these. Good barging and fast delivery

I'm always worried about buying thing on line. And from stores that i know. So i was looking for a scooter and a cute one came up for this site. Im so glad i did. Got some great offer and some starting for a pound you cant go wrong so i bagged more than just the scooter fast delivery

September 25, 2025
Rated 5 out of 5 stars

Great price and great service

The item I bought was very reasonably priced and cheaper than in a lot of places. The choice of toys was very good with a lot of the major brands available. The toy arrived quickly and was packaged well. I would definitely buy from Toy Street again.

September 30, 2025
Rated 1 out of 5 stars
Toy Street logo

Reply from Toy Street

Hello,

Thank you for taking the time to leave us this feedback.

We apologize for the delays in dispatching your order to you. We can see that this was dispatched on 13/10/25 and successfully delivered on 15/10/25. We do try to dispatch orders in a timely manner and we are sorry that this experience did not meet your expectations.

If you require any further assistance with this order, please get in touch with us at mail@toystreet.co.uk with reference number 6912 and a member of our team will be happy to help you.

Team Toystreet

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