The Party Wall Collective Reviews 

53
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The team were really friendly, quick and efficient. They managed to fit us in at short notice and turned the report around quickly. Would 100% recommend.

Rated 5 out of 5 stars

Ben was our main contact and explained the whole party wall process clearly. He handled our very tight timeline with impressive speed and professionalism. Communication was smooth throughout, and we a... See more

Rated 5 out of 5 stars

To be honest I don’t really tend to write reviews, however I felt the need to express my gratitude for Ben’s professionalism and astute manner when dealing with my party wall award. He knows his subj... See more

Rated 5 out of 5 stars

I was recently put in contact with Ben for some advice from which he went out of his way to help me and where he could not advise in full, put me in touch with a more suitable expert relating to bound... See more

Company details

  1. Surveyor
  2. Real Estate Surveyor

Written by the company

The Party Wall Collective serve notices free of charge, give advice on party wall matters and can guide you through the party wall process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

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No recent history of asking for reviews

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4.5

All reviews

(53)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Very smooth process

TPWC were recommended by our building firm and were a pleasure to deal with throughout. Thankfully our neighbours were happy to consent, but the process, management and level of communication was fantastic. Thank you Alana and Ben.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I used this company to serve a party wall notice. This was a free service. As the works commenced, I needed to contact Ben and his team for on going advice which was provided robustly, and free of charge. Not knowing much about the building industry, it is really reassuring to have people like Ben and his team to genuinely want to guide and help. What a great company and team!

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

The Party Wall Collective

Both Alana Labadie and Ben Mackie have been extremely helpful, professional and efficient in dealing with 2 sets of party wall agreements. They have taken all the stress out of the process and communicated regularly at every stage of the process.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Ben provided excellent advice

Ben provided excellent advice recently in regards to an issue that was raised with regards to our recent loft conversion. He explained in simple terms the best way of dealing with the matter and has provided a letter on request which will be given to our neighbours to allay any concerns they may have had.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service!

During the planning of our extension in 2019, TPWC were very helpful in identifying our neighbour and serving notices, all without fee. We then postponed the project during the pandemic, only re-starting it recently. Again TPWC served notices and communicated with our neighbours without fee, and when the neighbour dissented to the work and appointed their own surveyor, TPWC suggested we instruct the same surveyor to save having to pay them in addition to the neighbour's surveyor. This saved us a total of £930 and TPWC didn't charge us a penny, despite guiding us through the process. I am incredibly grateful, and would not hesitate to recommend them to anyone needing a party wall agreement.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Two excellent experiences with Ben…

Two excellent experiences with Ben Mackie. Pre covid he was most helpful and responsive when neighbours adjoining the property I work in appointed him. In June/July 2022 Ben and The Party Wall Collective were very professional in handling a party wall dispute with builders planning work on the house adjoining mine.

July 21, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor service

I used this firm three years ago, recommended by my loft company, when I had a loft extension built and they drew up the party wall agreements with my neighbours. No issues arose relating to the party walls. Then, when one of my neighbours embarked on their own extension at the end of last year, they opted to use TPWC also. Problems arose when the neighbours' builder started work before the PW agreement was finalised and which departed from the submnitted architects' plans. TPWC had to issue me with a provisional award in the event of problems arising. The builder's work has since given rise to worrying issues for my neighbours and they sacked him. Also, issues have emerged on my property. TPWC were originally helpful and said they'd follow up but have gone silent and have not responded to my follow up emails and telephone calls. I have sought advice and been advised that they carry liabilty as part of the paid for service and are responsible for surveying the work and arranging any necessary repairs on my side. I am now going to have to raise complaints with RICS.

July 4, 2022
Unprompted review
The Party Wall Collective logo

Reply from The Party Wall Collective

Thank you for your review. I apologise that we let you down with a period of poor communication. This was unacceptable and fell far below our usual high standards. I am pleased to have met you at your property to investigate the issues affecting your property, and I hope that this matter will now be closed to your satisfaction.
I am pleased that when you previously used our services for your own loft build, everything went well. I am awfully sorry we let you down with your more recent experience. Benjamin Mackie - Director.

Rated 5 out of 5 stars

Very helpful advice from Ben and PWC

Very helpful advice from Ben and PWC. I did not actually use them to conduct survey as instead used an agreed surveyor suggested by adjoining neighbour, but Ben still provided good advice and support for me to understand that process

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

The Party Wall Collective are amazing!

The Party Wall Collective, with Ben handling our matter, provided truly invaluable and specific knowledge, guidance and support - handling a long-running, challenging dispute, to its positive resolution.

When we received a Party Wall notice following the purchase of the house next door by a property developer, for ease and to keep costs low for their project, we initially considered sharing their appointed surveyor. However, after further consideration, to avoid any potential conflicts of interest, we elected to use an independent surveyor.

We had no idea who to contact, so consulted with a highly rated company who did our loft build a few years prior. They recommended The Party Wall Collective, so I got in touch.

Having never been through the process before, they explained everything to me and meticulously documented all relevant areas of our property and ensured a comprehensive agreement was signed, covering all necessary detail.

Regretfully, during the course of the build, the developer caused damage to our property. After agreeing a schedule of works with the developer for our property to be repaired, there was no action. When pressed further, poor attempts were made at repair, which lead to further damage and the repair work needing re-doing.
After a long time trying to find a resolution, we needed a way to force an end to the matter.

The Party Wall Collective advised on all options available to us and then took over the handling of the matter directly with the developer.

It was a difficult case to to deal with, but with their knowledge of the legalities and processes around The Party Wall Act, were able to persist to bring about a just resolution to what had been a burdensome issue.

For this, I can't thank Ben and The Party Wall Collective enough.

May 6, 2022
Unprompted review
The Party Wall Collective logo

Reply from The Party Wall Collective

Thank you so much Emily - your feedback is amazing. We do really want to help people and to do our best, and I am so pleased that you found our assistance so valuable.

Rated 5 out of 5 stars

Excellent service

Excellent service. The team responded to emails promptly and were very helpful throughout. Would highly recommend.

March 25, 2022
Unprompted review
The Party Wall Collective logo

Reply from The Party Wall Collective

Many thanks for taking the time to leave a kind review.

Rated 5 out of 5 stars

Highly recommend

Highly recommend, provided excellent advice and guidance when we didn’t know where to go with the issues we were experiencing. Went above and beyond!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

Excellent company with excellent values.
Would really recommend. Quick and efficient, very welcoming and understanding to queries. Thanks!

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

I had an excellent experience with the party wall collective and would recommend to anyone in need of party wall assistance. Great team and really helpful.

June 10, 2021
Unprompted review

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