TRACKERSHOP LTD Reviews 

Technical team were very helpful and solved my issue.
Thank you.

After a frustrating start to the week — four calls, several promised callbacks that never came — we finally got through to Reece, and everything changed. He took the time to listen properly, contacted the original fitter to gather the details, then went a step further by arranging a new appointment with another fitter that worked perfectly with our travel plans.
Within 15 minutes, he had everything organised: date, time, location, all sorted.
A huge thank‑you to Reece for taking ownership and turning a poor experience into a positive one.

Edson came out to fit , highly knowledgable and really helpful in explaining the product, how to use and also further recommendations. Amazing job and took a lot of care too. Thanks

I bought the Scorpion S5 Tracker and driver immobiliser from here, all seemed well, install done wednesday 25th March. Until i Car started without the fob etc.
Spoke with Scorpion Tech Services who diagnosed the fobs aint working correctly and the install will need redone.
New kit has been sent out and engineer from Scorpion to ensure its installed CORRECTLY.

Emails sent, after still no appointment to RECTIFY the issue from there end.

Prompt Response & very courteous. Couldn't do enough...

Reiss took the ownership of my challenge and sorted it out very quickly with a few phone calls to his colleauges and then back to myself. Well done Reiss (Reece?) Thank you

Phone was answered almost immediately, my account quickly located (three vehicles) and payment taken to extend for a further year - couldn’t have been easier.

I have had many vehicles (cars and motorcycles) fitted with trackers from Trackershop for many years now - their service levels are consistently excellent and I have no hesitation in recommending them.

Having purchased the Ghost and a tracker, I finally got a call 4 days after my purchase for an installation date .. 3 weeks from the purchase date ! But who’s knows if this is confirmed!! as I have not received any form of confirmation email regarding my booking date. Having sent 3 emails and made numerous phone calls, Scott said he would get the confirmation email sent.. that was over a week ago and still no confirmation. Oh and the tracker turned up but no Ghost !!!! So had to call them again and find out why and apparently the engineer will bring this with him ?? but that’s confirmed in the confirmation email that I have never received !!!! What an absolute joke these guys are. So who knows when my fitting is. But I do know I will be requesting a full refund and going with a company that actually has some form of organisation and customer care.

Good service on phone but ...

Non existent service on a faulty installation/product

Went with this company after reading the reviews online, now I’m questioning if these are actually legitimate reviews.

Having purchased dash cams via the website for install this was the only part of my experience that went according to plan.

After the purchase I didn’t receive any information regarding the install date or time even though the website states 1-4 working days from purchase date.

I then had to make numerous calls to the company to actually get an install date which was then almost 3 weeks from purchase date. On the day of the install the installer arrived and asked for the dash cams, guess what the dash cams hadn’t been sent out to us in time. The cameras were sent the day prior to install !

The company then arranged a second install date a week later which was now almost a month after purchase, however thy did send us a partial refund of £100.00 to compensate the inconvenience. On the the day of the second arranged install date no one had arrived or called by midday so again I called the company only to be advised that they’d booked the wrong day (calls recorded) by this point I’d lost all confidence in the company and requested a refund on return of the cameras. I sent them back and they received them on 16/3/26 and today 27/3/26 I’m still changing them for the refund which I’m now told it will be in my account within the next 5 to 10 working days !

Just a short review, I have dealt with tracker shop for years now , upgrading as I’ve gone on ,
I find them very reliable and responsive to any questions or needs that crop up ,the service they give is second to none , as are there products ,
I would highly recommend this company.

Excellent service. And they extended one of my trackers by 6 months at no charge so both are synchronised. Thanks guys.
Graham

Just spent the last hour on the phone setting up the geofencing on hire boat trackers, with a very helpful and patient Reece. We are using the trackers to keep an eye on our small fleet of hire boats for the summer season. This is a challenging situation due to only being able to use satellite maps to track. We knew it was going to be difficult to setup due to only having beaches, coves and headlands as references. Reece patiently went through the setup, and we have enabled a better outcome than anticipated.
We are very pleased with the outcome!

This is the second product I’ve bought from trackershop and the difference in experience from my first purchase (3 years ago) is shocking. The first purchase was seamless, I purchased the product, got an immediate call to arrange installation & within 1 week my product was installed. This second purchase did not include a call from the installation team, so I called them myself. I spoke to a male member of staff (I didn’t take his name) who nonchalantly told me he couldn’t book my installation, because sales had not sent him the paperwork. He did however promise to send an urgent email to sales so that he could proceed with booking the installation. A few days later, having heard nothing, I called & couldn’t get through, so a couple more days later I called again and after a long wait got through to installations, who could not explain why the previous person had not followed up, but advised me that the only day they had available was in a week and it would be an all day appointment. This was 2 weeks after I had made the purchase and did not work for me. I advised them that if they could not arrange a first appointment, I would have to cancel my order, to which they confirmed a first appointment. Unsurprisingly, a few days after this, i had received nothing in writing, so I called again & after another long wait got through to Lucy. Lucy confirmed she would send me an email confirming my first appointment, but when I received her email (which was a snapshot of their internal system), the note stated the appointment was 11:40 - 12:40 and that it would be a tracker only installation. So I sent her an email questioning this to which she confirmed I have a first appointment and that sales would contact me with regards the immobiliser. This made no sense, so I sent her another email asking for more info, to which she replied that sales would contact me. So I called her and she stated she couldn’t elaborate and that sales would contact me. So given that sales had not contacted me, I had to once again call, but given that it was sales, my call immediately connected. I then spoke to a member of the sales team, who couldn’t explain what had happened, but told me that the immobiliser was unstable for my vehicle, so he refunded the immobilisation element. The reality was that rather than tell me at the outset that the product was not suitable for my vehicle - and allow me the time to find an alternative suitable product - they clearly planned to install the tracker and let the installer tell me about the immobiliser; by which time it would be too late to seek an alternative because my insurer had a given me a fixed timeframe to install a tracker. Finally, at 17:09 the day before installation, I received a text message from the installer advising me that he would be with me “tomorrow afternoon”. Conveniently, the message was sent to me after everyone at trackershop had gone home. The installer managed to rearrange his schedule to arrive at 10:30 which meant I had to reschedule my late morning appointment. A truly disgraceful experience. The entire business should be ashamed. Needless to say, I will never be using trackershop again.

Disappointing attitude to customer care and after sales service. The motorcycle tracker and subscription bought through Trackershop presented problems and my emails were virtually ignored. The tracker has had to be removed in order that I can use the bike with over a years subscription left but deemed non-refundable. No tangible support whatsoever - update.....I was contacted by Trackershop in March with promises of help but despite contacting them again/since I've heard nothing......

Called support and spoke to Reece. He was really helpful and informative.
It's my first tracker so had a lot of questions, Reece was very helpful and once everything was explained I was a lot more confident with the app.
Reece also provided tips to help me and I enjoyed speaking to him.
Also had all the emails with various instructions which was helpful.
Great Support!!

We used another tracking company for 4 years with 5 vehicles, however it was slow, unreliable and impossible to speak to a human.
Trackershop saved my sanity, you can talk to a human, in fact Reece and Pete, (Tech team) are incredibly proactive and patient. When you purchase additional trackers, they add them to your account so all trackers are under one app. The App is the easiest system to follow, offering live tracking history, speed limits etc.
I purchase the plug and play version which takes about 10 seconds to fit, at the most. Being plug and play you can move the trackers to any vehicles easily. If you have courtesy cars, vans this simplifies life.
I cannot recommend Trackershop enough, they really have simplified the world of trackers. Customer Service is attitude not a Department

Good result from Chris by suggesting the supplied charging cable was faulty.
Good fast delivery of replacement cable.
Bad news is that supplier of original cable had not tested it

Still waiting for ghost to be installed nearly 4 weeks after paying by credit card. Installer turned up but tracker shop didnt send kit so could not be installed. They only sent the fob.
Called twice, promised call backs but have not happened. Going to contact my bank now to get charge back on card and go with another company. Time wasted all round. I think this company was recently taken over so would avoid any scorpion products if this is standard of service.

Peter Jay was really helpful, friendly and went the extra mile to help me set up. Worked really efficiently and gave clear guidance!