TRACKERSHOP LTD Reviews 

4,694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional, punctual installation process, noting that technicians are very knowledgeable, friendly, and take the time to thoroughly explain how the devices work. Consumers also highlight the overall ease of use of the tracking systems and the exceptionally helpful support provided during their initial product inquiries. Some reviewers were not happy with communication and support channels after completing their initial purchase. A few customers reported experiencing frustrating difficulties reaching customer support when unexpected technical issues or unfortunate booking delays arose, leaving some important queries unresolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and technical... See more

Service

Consumers find service to be positive, highlighting prompt appointment scheduling and efficient... See more

Product

Customers had positive experiences with product, noting that devices like the Ghost immobiliser and trackers... See more

User experience

Users describe positive interactions with user_experience, highlighting fast and professional installations... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and efficient support from specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well what a great service from start to finish, I had the goast and dash cam fitted very tidy job and was made to feel comfortable on starting the car up before he left and had no issues since would... See more

Rated 5 out of 5 stars

Well where do I start? Completely painless from start to finish. TrackerShop were very fast and prompt in booking my appointment and arranging install. The installer was fantastic! He was straight to... See more

Company replied

Rated 5 out of 5 stars

First dealings with this company and happy to recommend. Our new insurance required installation of a tracker. From start to finish the process was simple, even amending installation to an earlier... See more

Rated 5 out of 5 stars

Very professional service ,technician came on time, explain everything before installation, I’m using this device second month I’m fully happy with product. Does the job. I don’t have to worry anymor... See more

Company replied


Company details

  1. GPS Supplier
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. Car Security System Installer

Written by the company

Trackershop is the leading online retailer for your GPS tracker requirements providing the most accurate and cost effective products available on the market. Whether you need insurance approved trackers, a fleet tracking system or devices to help you monitor and secure any assets, Trackershop offer the most comprehensive range of GPS tracking products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,694)

698 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Mike was on time and completed the job efficiently.
He also explained what I needed to do and sent me a WhatsApp video of the process to verify what he told me.
I will definitely be using your company again for my other vehicles.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Well what a great service from start to finish

Well what a great service from start to finish, I had the goast and dash cam fitted very tidy job and was made to feel comfortable on starting the car up before he left and had no issues since would recommend the service 100% and I’ll be be returning the next time I need any work doing.

Thanks again Mike

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and installation

Buying the immobiliser, and booking an installation, all of which was done online was very simple and straightforward. Confirmations, by email, followed in no time at all.
The appointment was confirmed by text the evening before and this was also very helpful.
The engineer (Edson Dias) was superb. He was outstanding in his professionalism, technical expertise and polite, friendly manner. He demonstrated commitment, and patience, in ensuring a trouble free installation.
He took the time to fully explain how to operate the system and functions.
Highly recommended.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

It seems as though this company is only…

It seems as though this company is only interested in selling their product, but offering no after sales,,,, service.
I spent nearly a 1000 pounds with them.
The installation went well.
But now I need some back up on one of there products,
I have had source the repair myself.
That's a 0 out of 10

August 7, 2026
Unprompted review
TRACKERSHOP LTD logo

Reply from TRACKERSHOP LTD

Good afternoon, thank you for taking the time to share your feedback, and I'm sorry to hear about your experience.

We have a dedicated Customer Support Team, and we take real pride in our aftersales service, we invest significant time, people, and funding into making sure customers are properly supported after installation, not just at the point of sale. It's disappointing to hear that you feel you haven't been able to take advantage of this, and that's not the experience we want anyone to have.

I'd like to put this right. Please could you email me directly at adam.spencer@scorpionauto.com with your details and a summary of the issue you've had with the product? I'll make sure a member of the team gets in touch with you promptly to discuss your concerns and get this resolved.

Thanks again for flagging this, and I look forward to hearing from you.

Best wishes,
Adam

Adam Spencer | Group Head of Continuous Improvement

Rated 5 out of 5 stars

Great experience

Great experience having a Ghost immobiliser fitted. Edson communicated clearly with me, was flexible with appointment timing and fitted the unit efficiently. He talked me through its operation clearly. Nice job.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

On advice from Trackershop sales, I purchased a Scorpion Quantum 3 as I was informed this unit was ok for self install. I didn’t hear from Trackershop again apart from an email saying they were organising an engineer to come and fit it and another offering extended warranty. The unit finally arrived with nothing more than the delivery note. I looked online to see if there were any fitting instructions but couldn’t find anything. I tried to log on to the Scorpiontrack app but couldn’t as it seems I need more info to enable this. After 8 phone calls (never answered), 3 online messages (never answered) and 3 emails (no reply) I finally got through to someone at Scorpion who gave me a number to call. Turns out the number was for Trackershop and of course it wasn’t answered. So, I’m stuck with a tracking unit that I can’t use. I suppose the only option now is to put it down to a bad experience and return the unit. I’m just concerned they won’t refund me.

August 7, 2026
Unprompted review
TRACKERSHOP LTD logo

Reply from TRACKERSHOP LTD

Good afternoon, I am sorry to hear that our service has fallen short of your expectations. This isn't the experience we want any of our customers to have, and I apologise for the frustration caused, particularly the difficulty getting through to us by phone, message, and email.

I would also like to apologise for the confusion surrounding how the Quantum works and how it should be set up. This should have been made clear from the outset, and I am sorry it wasn't.

I have instructed a member of our planning team to reach out to you directly to arrange the set up of your unit.

If you would like to discuss this further with me personally, please do reach out directly at adam.spencer@scorpionauto.com and I will be happy to help.

Kind regards,
Adam

Adam Spencer | Group Head of Continuous Improvement

Rated 5 out of 5 stars

Purchased ghost immobiliser online

Purchased ghost immobiliser online, rang and booked appointment following morning. Although time frame for fitting was not as quick as states online, I only had to wait 1 week. Edson fitted immobiliser and was great from the first message. Great communication and the fitting was super fast and explained perfectly

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Spoke to Yas who was extremely helpful in securing a new Dash cam. I’m now awaiting fitting but swift excellent service so far. Many thanks

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

First dealings with this company and happy to recommend. Our new insurance required installation of a tracker. From start to finish the process was simple, even amending installation to an earlier date was accommodated. Text in morning to confirm slot allowed me to go about my mornings business. Engineer was then at my address within 20minutes of confirming en route. Installation was done within an hour, our engineer Edson was excellent and gave good advise on use. Thank you

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a Tracker fitted Great experience…

I had a Tracker fitted Great experience the engineer informed me the night before of the time they would arrive which they did on time they installed the device and gave me full detail instructions on how to setup the app and account very smooth transaction

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and persistence from the…

Great service and persistence from the Tracker team! This was my second time using them, and I was stressed when Tony couldn't fit the Ghost Immobiliser after trying two different units. However, they didn't give up, and Mike came out today and got it sorted. Highly recommend their dedication!

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

I left a review in July, next day Adam replied apologies given asking me to contact him directly. I did so and have repeated the email last week. No response as yet I am still waiting for my refund. Absolutely terrible lack of response but not surprised.

July 21, 2026
Unprompted review
TRACKERSHOP LTD logo

Reply from TRACKERSHOP LTD

Good morning, I hope you are well.

I have not received any emails from you.

Can you please either forward your email to customer-experience@scorpionauto.com, or alternatively, can you call the office on 01257249928 and ask for myself.

Looking forward to speaking with you and picking this up.

Best wishes,
Adam

Rated 5 out of 5 stars

Edson - S5 and Ghost install

Edson carried out my S5 and Ghost install today. He done a great, neat, efficient install and took me through the usage clearly. Great service through all stages.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Edson gave me updates on arrival time and came exactly as stated. He was very efficient and explained to me what he was going to do and then did it all surprisingly quickly. I was given a full explanation and information on the system before he left and my dog liked him. Nothing more needed!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Edson was incredible

Edson was incredible, came bang on 8am, was incredibly quick installing it within 30 minutes AND he also completely unprompted did my dashcam wiring for me as well. Top tier service 5 stars all round

August 3, 2026
Unprompted review

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