The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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Great Service!
Good communication and quick response. Product supplied on time and well packaged. Highly recommended.
November 22, 2023
Reply from Tracks Direct
Thank you for for taking the time to leave us a review and for your positive feedback! We're pleased to hear that you happy with our communication, quick response, and that the product was supplied on time and well-packaged. Your recommendation is greatly appreciated.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with our products and services.
Good advice and very prompt service.
November 15, 2023
Reply from Tracks Direct
Thank you for taking the time to leave us a review and for your positive feedback! We're glad to hear that you found our advice helpful and that you experienced prompt service. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Perfect
Was rather nervous about my self measuring but curved bay rail fitted perfectly. Really happy with metal track and well packaged for delivery- no more plastic rails for me 😊
November 10, 2023
Reply from Tracks Direct
We're thrilled to hear that your self-measured curved bay rail fitted perfectly, and you're happy with the metal track. It's always a pleasure when a project comes together seamlessly.
Thank you for taking the time for leaving us a 5* review and for choosing us. If you ever have more projects or need assistance in the future, please don't hesitate to reach out. We're here to help!
Happy curtains, and thank you for your kind words!
Great company for made to measure curtain tracks
After an issue with interpretation of right or left bay for a made to measure silent gloss track the company quickly resolved the issue and our order was swiftly despatched... Totally recommend Tracks Direct.I would use again.
November 14, 2023
Reply from Tracks Direct
Thank you for sharing your experience, and we appreciate your understanding regarding the interpretation issue. We're pleased to hear that our team quickly resolved the matter and that your made-to-measure Silent Gliss track was swiftly dispatched.
Your recommendation means a lot to us, and we're here to assist with any future needs. If you have any more questions or projects, please don't hesitate to reach out.
Thank you for choosing Tracks Direct!
Great service and easy to put up.
November 2, 2023
Reply from Tracks Direct
Thank you for your positive feedback! We're pleased to hear that you had a great service experience and found our products easy to put up. If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Great product and service
November 6, 2023
Reply from Tracks Direct
Thank you for your feedback and 5 stars! We're delighted to hear that you found our product and service great. If there's anything else we can assist you with, please feel free to let us know. We're here to help!
Excellent advice given
Excellent advice given, followed by quick production and delivery.
Fitting was a breeze and now we have a strong robust functional system.
Thank you all.
October 26, 2023
Reply from Tracks Direct
Thank you for sharing your experience with us! We're thrilled to hear that you received excellent advice, followed by quick production and delivery. It's great to know that the fitting process was smooth, resulting in a strong, robust, and functional curtain track system.
If you have any more projects or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Helpful advice & very prompt service
Very helpful advice from the team before placing my order, with guidance on measurements and angles etc. After placing the order, my track was available in super quick time (3-4 days), and the team again provided some helpful advice on fitting. Highly recommend.
October 16, 2023
Reply from Tracks Direct
Hi Ian, Thank you for sharing your positive experience! We're pleased to hear that our team provided you with helpful advice on measurements and angles, and that you received your track so quickly. Your recommendation is greatly appreciated, I have passed your feedback to the team and they are so pleased you were happy with the service they provided!
Reply from Tracks Direct
Thank you for your positive feedback! We're pleased to know that you received your order swiftly and that you're satisfied with the quality of our product. If you ever have more needs or questions in the future, feel free to get in touch.
Ordered a replacement part for a…
Ordered a replacement part for a 30-year old curtain track hoping it would fit. It arrived the following day nicely packaged. And it was a perfect fit. My only grumble was the cost of postage. But it saved me a great deal of money not having to replace the whole curtain track. So thank you! One very satisfied customer.
September 27, 2023
Reply from Tracks Direct
We're delighted to hear that the replacement part for your 30-year old curtain track was not only a perfect fit but also arrived quickly and well-packaged. We understand your concern about the postage cost, and we appreciate your feedback on this.
Delivering top notch service is super important to us, and we're thrilled to have saved you the expense of replacing the entire curtain track.
If you have any more feedback or need further assistance, please don't hesitate to get in touch. We're here to help and serve you to the best of our abilities. Thank you for being a valued customer of Tracks Direct!
The turnaround was surpsiingly quick…
The turnaround was surprisingly quick and the product of a very high quality. Measuring up was a challenge but as long as you double or even treble check the rail will fit perfectly. Highly recommended bit of british manufacturing!
September 24, 2023
Reply from Tracks Direct
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you found our service efficient, with a quick turnaround time. We take pride in delivering high-quality products, and it's fantastic to know that you appreciate the quality of your purchase.
We understand that measuring can sometimes be a bit tricky which is exactly why we offer our guarantee that if it doesn't fit then we will replace free of charge, but your tip of double or even triple-checking is indeed helpful for ensuring a perfect fit. Our team is always here to assist if you have any questions or need guidance in the future.
We appreciate your support and kind words about our British manufacturing - we are hugely proud of what we do.
Thank you again for choosing us!
Really good quality tracks and easy to…
Really good quality tracks and easy to assemble and fit, they arrived in good time and were packed in a first class manner.
September 17, 2023
Reply from Tracks Direct
That's wonderful to hear! Thank you so much for taking the time to leave us a 5-star review. We're thrilled that you found our tracks to be of excellent quality and easy to assemble. It's also great to know that your order arrived promptly and was well-packaged.
We take pride in delivering top-notch products and service to our customers, and your feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to reach out
They new their trade very helpfull.
September 18, 2023
Reply from Tracks Direct
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you found our team knowledgeable and helpful. At Tracks Direct, we take pride in our expertise and customer service, and it's always rewarding to receive positive feedback like yours.
Excellent service
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed and it works beautifully, very smooth in operation and with very little pull required. Quite expensive but a quality product which is vastly better than the track it replaced.
August 14, 2023
Reply from Tracks Direct
Thank you for sharing your experience with us. We're sorry to hear about the initial damage during transit, but we're pleased that we could promptly send a replacement, and it's now installed and working beautifully for you.
We understand that quality comes at a price, and we appreciate your feedback on the Silent Gliss 3900 corded track. We're delighted to have been able to provide you with a superior product that exceeds your expectations.
If you have any more feedback or need further assistance in the future, please don't hesitate to reach out!
Thank you for choosing Tracks Direct!
good quality & bending very accurate…
Really good quality & well shaped by Tracks Direct with fast delivery. Only comment is the cost for the track bending are high.
September 4, 2023
Reply from Tracks Direct
Thank you for taking the time to leave a review and for your positive feedback on the quality and fast delivery of our products. We very much value your feedback.
Regarding the cost of track bending, we appreciate your feedback on this. We strive to offer competitive pricing while maintaining the highest quality standards. we will review your feedback i the team meeting as it will helps us evaluate our pricing structure and make improvements where necessary.
Amazing service and after service
Amazing service and after service - cannot fault - great company to do business with and beautiful tracks
September 18, 2023
Unprompted review
Reply from Tracks Direct
Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you had an amazing experience with our service and that you're happy with the beautiful tracks we offer. Providing top-notch service and quality products is our priority, and it's great to know we hit the mark for you.
Reply from Tracks Direct
Thank you so much for your glowing review! We're thrilled that you found our service brilliant and that the track was a perfect fit for your needs. Providing quick and accurate service is what we aim for, and we're delighted to have met your expectations.
Top marks
It's been a pleasure to deal with a company that has provided everything I wanted in an efficient and timely way. Very satisfied.
August 20, 2023
Reply from Tracks Direct
Thank you for sharing your positive feedback! We're thrilled to hear that you had a pleasurable experience with our company and that we were able to meet your needs efficiently and promptly. Customer satisfaction is our top priority, and it's always rewarding to know that we've achieved it.
Being able to speak directly to a customer support advisor made all the difference ...
Very happy with the service I received from Tracks Direct. This was the 3rd company I approached in helping me with a problem hanging heavy curtains on a 4-bend bay window. Natalie in customer service was extremely helpful and the custom-made track was delivered in a matter of a few days. It fitted perfectly. Being able to speak to someone and get assistance with the online booking system made all the difference for me as a customer. I can highly recommend Tracks Direct.
September 10, 2023
Unprompted review
Reply from Tracks Direct
Thank you for your lovely review! We're delighted to hear about your positive experience with Tracks Direct and how we were able to assist you in solving the challenge of hanging heavy curtains on your bay window. We have passed your review to Nat and she is thrilled that you were pleased with the service she provided!
I know that your tracks 1280
I know that your tracks 1280, are good quality. I will be getting them the next time I need to purchase them.
August 8, 2023
Reply from Tracks Direct
Thank you for your trust in our product quality! We're delighted to hear that you've had a positive experience with our tracks, specifically the Silent Gliss 1280. We look forward to helping you again when you need to make your next purchase.
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