Trademax.se Reviews 

73,349
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

he package I ordered arrived with missing parts, and when I contacted customer service, I was ignored. This feels like a scam; they sell items cheaply because essential parts are left out.

Rated 5 out of 5 stars

I recently bought a couch from Trade Max, and I’m genuinely impressed with the quality and comfort. The fabric feels durable, the cushions are supportive, and the overall design fits perfectly with my... See more

Company replied

Rated 5 out of 5 stars

I purchased this dining table (Kopparbo Round Dining Table Extendable 120-220 cm Veneer) and received it today. Even though I was a bit skeptical when I read previous reviews. But I have to say... See more

Company replied

Rated 5 out of 5 stars

I recently purchased several lamps from Trademax for my new home, and I couldn't be happier. The designs are absolutely beautiful and look even better in person than they do online. What really imp... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Trademax erbjuder ett stort sortiment av både möbler och inredning. På Trademax hittar du allt från soffor, sängar, matbord till heminredning för ett trevligare hem. Vårt fokus ligger på kvalitet och design men med en billig prisslapp. Ända sedan företaget bildades 2008 har affärsidén varit att erbjuda våra kunder kvalitativa produkter till ett lågt pris. Detta kan vi göra eftersom många andra företag köper sina varor med flera mellanled som ska ha betalt på vägen, något som leder till ett högre pris på slutprodukten som sedan kunden i slutändan får betala. Välkommen till Trademax.se - möbelvaruhuset på nätet med över 280.000 nöjda kunder. Vi hoppas såklart också att även du blir nöjd. Lämna gärna ett omdöme så vi kan förbättra oss ännu mer och uppnå en 100% nöjdhet.


Contact info

3.7

Average

TrustScore 3.5 out of 5

73K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(73,349)

1,500 reviews in the last 12 months

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Rated 1 out of 5 stars

selling furniture as promoted as wood…

selling furniture as promoted as wood but it's low quality wood with plastic folie!
also when complain you will not get any help at all (this regarding rusty nails on a gardentable after less than a month) avoid. total rubbish company and will never deal with them again!

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

Delivered items with damage

Delivered items with damage. took 3 weeks to respond to my request. demanded photos at first, and then demanded videos of the damage.

The damage was to small plastic parts of my product which would have cost a tiny amount to send me.

I now have a damaged product which is almost a month old and no idea what they plan to do.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Worst place to buy something

Worst place to buy something, they will charge you 600 SEK for returning an item even when they say oppetköp , I told them that I can bring the item to butik but they did not accept. They say it is free delivery but they will charge you for getting item from storage. i called customer service they put me on the for one hour and after waiting for an hour they speak to me rudely and never cared about the customer. Simply they do not care about their customers.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

They are all scam

They are all scam, all they want is your money and just disappear to thin air.
Got my refund cybertcx.net…..

October 26, 2022
Unprompted review
Trademax.se logo

Reply from Trademax.se

Hi Anna,

Thank you for reaching out to us!

Please call us once you see this message, workingdays between 10:00-15:00, and we will help you with your concerns.

Wish you a nice day!
Regards Butrint Trademax

Rated 3 out of 5 stars

We bought TV cabinet Virkesbo from…

We bought TV cabinet Virkesbo from Trademax. We received a friendly service from the staff at Halmstad showroom. Although the product we received was similar to what we looked at the showroom, it was too difficult to fix it. We noticed that the legs didn’t fit perfectly. Instructions are not perfect. The plank at back needs to be nailed which doesn’t have any markings where to nail. There is lot of room for improvement.

March 31, 2023
Trademax.se logo

Reply from Trademax.se

Hi Logeswari,
Thank you for the review!

We appreciate all kind of criticism within areas that we can improve and this is one of those. We will forward this to the correct team and will have a look through the many different improvements!

I do hope that you are happy with the furniture after all!

Wishing you a great day!
Regards, Josefina at Trademax

Rated 1 out of 5 stars

Very poor service!!

I did place my order 3 months in advance with enough time for delivery. When its time for delivery, no one contacts me about it. When I reached out to customer service, they say order was put on hold as some of the items were not in stock. I would have asked to deliver whatever is available as sofa and bed are essential. Again after I asked to deliver availble furniture, it took many follow ups to find out delivery date and time. My family and me slept on floor for a week because of this unacceptable service from you guys.

when I reached out and expressed my concerns, they said I will be compensated once I get the delivery of all items. Then to deliver remaining items, I was asked to wait for couple of weeks more again which made me cancel the remaining order. All the time and efforts I had put in to search and place order is gone just because of your poor service.

Even then I have given a business of 42900Krs and your customer service is offering me 200krs as COMPENSATION!! less than 0.5% of total amount I paid for all the inconvenience and frustration caused. This is a joke!! You just lost a customer! I am not very disappointed with your service and would think twice before coming to your stores again.

January 10, 2023
Trademax.se logo

Reply from Trademax.se

Hi Harish,
Thank you for the review!

I can see that you have had a requesed delivery date (which is never guaranteed, only requested) around mid February and to which the actual delivery happened just a few days after. When there is a requested delivery date ahead in time there is a great possibility that some products will get out of stock as nothing is reserved.
It is very sad to hear that you had to look it up yourself and that the best solution at that time was to cancel some of the products.

For the compensation that you were offered there is most likely an explanation to why the amount is not as high as wished for. Do not hesitate to write us at any time for any questions or thoughts, regarding this or anything else.

Wishing you a great day!
Regards, Josefina at Trademax

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