As been great dealing with traghetty on line, easy thru, no problem, any info. I go it, voucher fast without any problems, I will recommended to any one any time. Book with confidence. Love it.
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il personale del call center è disponibile e gentile. subito risolto il problema di un cambio di data
I booked train tickets incorrectly, my fault on me. However it is impossible to try and change the ticket or have a representative contact me. I had to go to customer service twice to rectify my pr... See more
Company replied
I enjoyed my trip on the ship from civitavecchia (roma) to Palermo T. Imerese on 20th of October, the staffs are friendly, but my experience with senior chef staff wasn't good at all, he is a racist,... See more
Company details
About Traghettilines
Written by the company
Benvenuto sul profilo di Traghettilines, l’ecommerce comparatore di biglietteria marittima delle compagnie di navigazione del Mediterraneo e Nord Europa.
Il servizio di confronto prezzi e orari e prenotazione on line è attivo su oltre 2000 rotte e 80 compagnie di navigazione e ti permette di visualizzare contemporaneamente i prezzi della tua configurazione di viaggio in sistemazione standard, poltrona o cabina, in modo da fornirti una vista immediata, rapida, e completa di tutte le possibilità di viaggio disponibili in tempo reale. Una volta scelta la tua combinazione di viaggio ideale puoi acquistare i tuoi biglietti scegliendo tra una moltitudine di metodi di pagamento, anche rateizzati fino a 5 rate, e puoi scegliere di ricevere i tuoi biglietti comodamente su Whatsapp per averli sempre a portata di mano.
Il Customer Service Traghettilines, premiato ogni anno tra i migliori del suo settore, è a tua disposizione per assistenza telefonica, via e-mail e via Whatsapp 7 giorni su 7 in 5 lingue.
Contact info
4.6
Excellent
40K reviews
Asks customers to review
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Easy and straightforward
Easy and straightforward - even for someone who doesn't read Italian.
August 7, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Carta di imbarco non fornita
First of all, you should tell your guests, that you are not the Maritime Company upfront the reservation procedure. Secondly, I do not understand why I should go to the ticket office to get the boarding pass if I already have the tickets? If you book directly with the Caremar company, the boarding pass is immediately relesed. Please explain.
August 6, 2022
Reply from Traghettilines
Gentile Cliente, Traghettilines è un centro prenotazioni e agenzia rivenditrice di oltre 50 compagnie di navigazione, come evidenziato immediatamente fin dalla pagina iniziale del sito. L'utente può facilmente ricevere informazioni circa il gestore e avere contezza di non trovarsi sul sito della compagnia. In quanto intermediario, pertanto, inviamo ai clienti i documenti di viaggio che la compagnia emette. Non tutte le società di navigazione emettono un e-ticket valido per l'imbarco, alcune solo un voucher da presentare al porto per effettuare il check-in. Restiamo disponibili per maggiori dettagli, lo Staff di Traghettilines
Palermo-Salerno Ferry Horrible & Filthy
Ferry from Palermo to Salerno was one of the worst experiences we ever had. The ship was filthy. Not just slightly dirty but filthy. Apart from the 3hr+ delay that was not announced (we were told at check-in that it would be delayed by 1 hr) the ship was unbelievably dirty. I have a video of the cabin shower room which is incredible. Everything dirty and broken. Insects flying about in the cabin. People sleeping on the floor in the common areas. Staff looked so unhappy to be there.
I cannot understand how this ferry is allowed to operate in a developed country like Italy. Italian tourism board should take action. It undermines the tourism product of Italy.
August 5, 2022
Reply from Traghettilines
Dear Customer, we are sorry for your bad experience. We inform you, however, that Traghettilines operates exclusively as a booking center and intermediary between passengers and the various ferry companies. For any inefficiencies on board, at the port and / or delays, please contact the ferry company concerned directly. The Staff of Traghettilines
Such a mess
Such a mess! They don’t care about the customer enough despite the overpriced fares and the poor service they offer. There’s no catering on the first class, you have to pay everything.
July 27, 2022
Unprompted review
Well and fast service!
July 24, 2022
Rapido ed efficiente.
July 23, 2022
Buy your ferry tickets online
Buying the ferry tickets online is super easy, the system is very effective.
You only pay the service fee extra but it’s worth.
July 22, 2022
Horrible
Horrible! I thought I had my online tickets after doing the payment and receiving a text I would receive my tickets. Arrived at the boat and all I had was a second e-mail saying I had to do ANOTHER payment and the tickets I received said "not valid for boarding".
So we had to buy new tickets at the counter at the harbour. Contacted customer service, but they won't reimburse even though we never got the tickets and their communication was incredibly unclear.
July 18, 2022
Unprompted review
Reply from Traghettilines
Dear Customer, we are very sorry for your bad experience. Unfortunately, without a full name or reference code, we cannot verify your booking and provide you with the necessary assistance. We therefore invite you to write to marketing@misterferry.com giving us more details. Thank you
GNV must avoid
I traveled using GNV. It has been the worst experience ever. The workers are rude, dishonest, ignorant, the cabin was filthy, and the organization was a joke, the were two hours late, and they let people stand for three hours prior to leave, what a nightmare! Never again!!!
July 12, 2022
Veloci ed efficienti
July 12, 2022
Super efficient
June 26, 2022
Facile e veloce
June 24, 2022
Rapido e efficiente
June 22, 2022
No refund for cancelled ferry.
Ferry was cancelled.
Still waiting 3 months for refund as I had purchased online. Absolutely criminal I don't think they intend on paying me back
June 21, 2022
Unprompted review
Reply from Traghettilines
Dear Customer, we thank you for your feedback and are sorry for your bad experience. We confirm that the refund for unused tickets has already been arranged. We remain available for more information, the Staff of Traghettilines
It was not clear when making the…
It was not clear when making the reservation that you needed to pay extra for more baggage. We were unaware and the ferry left us behind because they did not want to wait for us to get a baggage ticket. I’m not sure why it’s not possible to pay online but the man was very rude and unhelpful. We offered to pay him or the skipper or onboard but they would not wait and we were left behind. This was a waste of 2 hours as we came an hour early to ensure smooth ticket collection and boarding. The ferry was also already 20 minutes late arriving to Sorrento. Incredibly terrible service. I would not recommend using this company.
June 15, 2022
Reply from Traghettilines
Dear Customer, thank you for your review. We inform you that Traghettilines operates exclusively as a booking center and intermediary between passengers and the various ferry companies. For any inefficiencies on board and / or at the port, please contact the ferry company concerned directly. We also inform you that during the booking process it is clearly specified that "1 hand luggage inlcuded -
Any additional luggage or exceeding the size of 50 cm x 30 cm x 15 cm or 10 kg of weight must be paid for directly at the port the day of departure". The Staff of Traghettilines
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