Trailersplus Reviews 10,820

Everything the trailer is falling apart from 50 miles empty from Orlando dealership to home.
Go to google reviews to see all 12 images.

Where do I begin. I was given a price for the trailer by the salesperson on a Thursday in Orlando. I made plans to pick the trailer up on Saturday. I asked them to email me the paper work on Thursday and called 2x on Friday and again on Saturday prior to making the 90 minute drive to Orlando. I never received the paperwork. When I arrived Saturday, the paperwork they gave me was $3,000 more than what they quoted me on the trailer. I ended up having to pay extra for the trailer and take off some of the extras that were on the trailer.
I spent 4.5 hours waiting for corporate to approve the purchase price and then review the purchase. First time using the trailer, the walls of the trailer bent which would not allow the doors to close. Then the welds started rusting to the point the top latch fell off while driving. I brought the trailer to two different welders, and they were shocked at the poor quality of the workmanship.
I have reached out to Trailers plus on the initial issues and sent pictures, and they told me we overloaded the trailer. Not sure how they would know this without seeing our load. They told us to drop the trailer off for two weeks and we would have to pay 50% of the repairs.

I have called back several times to discuss the welds and they have not returned my calls.

I would never buy another product of this outfit.

I took a 1/2 day off work, drove # hours to pick up my new trailer and got charged $ 80 for them to walk out and inspect the brand new trailer. That is taking advantage of customers and is bad business practice. I paid for there time to sell me a trailer !

Bought a 6.4x10 Carry On trailer last year.

Paint on the trailer is extremely poor. No primer was applied, under a very cheap one coat of paint. After 2 months all parts of the trailer had rust showing through the paint. Paint estimate to repaint is $580.00.

Also, cheap non radial tires are wearing badly and causes trailer to wag. It needs radial tires, estimate $280 both. Looks like the trailer now comes with radial tires, both Trailers Plus and Carry-On refuse to address the poor quality.

PAINT AND TIRES conveniently not covered under warranty.

I called TrailersPlus and started working with someone about buying a dump trailer. They told me to obtain financing first so I did everything got financing reach out to them. They never bother to help me never called me back I called them several times and they just truly ignore me. Terrible customer service.

UPDATE:
My ONLY complaint was the fact the only employee there actively avoiding ACKNOWLEDGING our presence. Has he done that, instead of ditching behind other trailers, I would not have complained at all. THAT was my only complaint about the employee. 8/20/23
My husband and I purchased a nice, top of the line car hauler a couple months ago from Trailers Plus in Lewiston, Idaho. The sale went fine, however, we needed to return a set of straps we couldn’t use because our vehicle is lowered. I called, they would take them back no problem. Great. Btw, we live 65 miles away from this dealership.
We stopped by when we were in town shortly after and at 2:00 in the afternoon, they were closed. We’ll bring them by another time then.
Yesterday, we decided to stop by as soon as they opened, as it was going to be about 110 degrees. We got there at about 10:15 and there was already a customer there with the only Trailers Plus employee. That employee saw us and did everything he could to ignore us, including hiding behind trailers. I called the main number. Three times she tried to call this individual and three times he ignored his phone. We ONLY got waited on after that customer told him to wait on us first.
And now, we were told we’d have to wait for a check, even though we paid for them months ago.

I have been buying trailers for my business over a 20 year period. Recently, I tried a different outfit in Portland oregon, Trailers Plus. I have used my trailer for less than 4 months when we got 2 flat tires in the rear. I had our mechanic look at why both would fail and the wear patterns? Turns out the axle is not aligned properly. Distance from each wheel hub is off by 1/4". I never knew to check for this. I took it in thinking the dealer would take care of this, the evidence is right there and the wear on the tires proves it. Well, get ready folks. I was to blame. I "overweighted my trailer" they said. At most we only carry 3 lawn mowers weighing no more than 900lbs max. Didn't matter, this was their story, excuse for not looking further into this. I didn't see how if this was even the case, how it changes the issue I have anyhow. I was told to "pick up my trailer as we need space here" or, I could pay to replace the 2 tires in back. Very rude people once you have made a sale. I picked it up and instantly went over to trailer city down the street, where I have been buying from for over 15 years. BTW, there at Trailer City, you don't need a dumb appointment just to talk to someone or get service! They are going to look at it and determine if hangers under trailer were welded in wrong spots. Very helpful and amazing service department! I plan to pursue legal remedies from this corrupt dealer over at Trailers Plus. Just take a look at their lot, empty!! Trailer City has lots of stock and people there to talk to. Service department as I said is amazing. Don't waist your time with these fraudsters at Trailers Plus!

bought Patriot trailer built by trailer plus. falling apart piece of junk. Only two months old. Welds breaking. Door sagging. Don't buy. Junk. Nothing closes correct.

Went there to get a trailer and when they pulled it around they broke the loading leg ,there a good amount of rust and paint was peeling said he could give me $50 off the NEW trailer I WAS going to buy I think a 1 out of 5 is being too nice but can’t give them a negative -5

We purchased a 7 X 16 LoadRunner Cargo Trailer from the San Marcos TX location. Before we purchased the trailer we wanted to make sure that it was tubed framed. According to their website, it is. When we asked the sales representative, they said that it is a tube-framed construction. We get it home and start taking off the wood panels to insulation it and find out it is all hat channel frame. We called Trailersplus to see what we could do and they stated there is nothing. Not only did they lie to us they falsely advertised their product online.

I need to post a video of this review.

We have texts confirming the sales staff never informed us that they show and sell only by appt. We drove 55 miles with cash in hand ready to pick up our trailer, only to find the gate locked. We arrived at the gate at 12.42 and waited. They where well where of the fact that we were on Hwy 50 on are way to Medford. We texted and called them of our arrival at 12.42. We were sent away at 12;55 because lunch was more important then a sales. We were not the only customer turned away. So sad. Another business going down.

Found what we were looking for on line, seemed like a good price, salesman somewhat rudely inquired “what are you wanting to haul” as if we (being women) had no idea what kind of trailer to get. We made an appointment anyway to see the trailer, and unfortunately were late, got there at 12:30 rather than 12, due to unforeseen delays. We had called about 11:30 and let them know. The staffer at the desk didn’t even acknowledge that we were in the room, not even a “hi, I’ll be right with you”. Person we were to meet with was “at lunch”, so we waited. By 1:45, we talked the remaining staffer who was dealing with another customer into giving us a quick look at what we had come to see, and then we left. Went to APC Trailers who were absolutely wonderful to work with. I give APC Trailers 5 stars, Trailers plus a 1, would be zero if I could.

Colorado Springs location. Horrible service over the phone and in person the store manager provided sub par service. No one answers the phones and if they do, hold time is very long!!! Drove into town on a Friday afternoon. Was in the store just before 4pm. Store manager was on the phone and attempted to assist me in between on hold with someone assuming a finance company. Would be speaking to me and then back to his call. There was one poor guy ahead of me trying to leave with his new trailer. That customer stated it had been a long painful process. I tried to ask for service on a minor issue with the lift gate that I had purchased 6 months earlier. No way I was getting any help with that today, maybe if I came back Tuesday….4 days later. I am 40 miles away, this guy is a joke. I told the store manager I would like to buy a 6x12x6.5 and stated not today; no way possible but I was welcome to walk and around and look all I wanted. This description does not even start to tell how aweful this managers service skills are. So I asked for a call back from him and left my cards. Nothing. I reached out to corporate and asked for a response, nothing.

We drove over an hour just to be told that we have to wait outside of the gate , because they can do only one appointment at the time. There was someone before us and it would take about 45min for us to get in and look at the trailer that we wanted. Avoid this place far and wide.

I have been looking for the right trailer for my Handyman Business for about 6 months. So Tuesday 10/12/2022 I had boiled it done to 2 different company's. Trailer Plus and one other. I want a 7x16x7 trailer with the barn doors. But the more I looked. It was becoming apparent that was not going happen. I started a Chat, with this awesome person Marsha. Marsha was so patient with me while helping find what I wanted. I was on a job sight and trying to communicate with Marsha at the same time. The more I communicated with Marsha. I decided that I was buying the 7x16x7 trailer you all had on the lot. When my wife and I arrived at the Blue Springs Mo. store. We were greeted with smiles, hand shacks and all the good thing that should happen. I am telling you all! It was a great experience with Wyatt and Brian.
I just want to say;
Thank you Marsha for all of your help and all that you do.

Thank you Brian for meeting us with the smile and Hand shack. All the help on getting thing ready for us. In my book, that goes a long ways with me.
Thank you Wyatt for your knowledge, and keeping things running smooth. Also the DOT training.

Thanks
Gregg Young

I needed a new Utility Trailer, and Trailer Plus was able to help me to my full satisfaction. The salesman were very knowledgeable, and helpful. The employees were kind, respectful, and very thorough. I would highly recommend them to all of my Family and Friends.

Will update if ever get anyone to help but so far I've talked to multiple people and they all say we'll call you back and never do/have. Called several times and even tried using the email format about needing my trailer (bought new from them in 2020) repaired from someone backing into it. If repair work is this hard I will be buying elsewhere in the future

Great service, good price, plus they made sure we knew how to set up and use Trailer. We got #1 service and we’re able to add extras to the trailer that we’re available in store. Thanks so much!!

I had a great and easy experience buying my trailer (7x16 enclosed). I used it to move across the country with no problems. However, while in storage another driver hit my trailer and damaged the back door sheet.
The closest Trailersplus location is in another state. Trailersplus only allows their shops to work on the trailer and will not send the part I need to get the trailer repaired.
The locations I have been trying to work with have tried to be as helpful as possible, but the coorporate office or wherever they manufacture the trailers has ridiculous restrictions and are leaving me no help getting my trailer fixed.
Many hours wasted trying to get this fixed and no help or reasonable solutions to work with someone who bought a trailer less than 4 months ago.