Transavia Reviews 15,457

Excellent service

During my Paris-Orly → Fez flight, my suitcase was damaged: the zipper was broken and partially jammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured.

Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was “functional.” Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger.

My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered.

Furthermore, I wish to clarify to other customers that Transavia’s response provided to me in a private message was strictly limited to the following:

“On my end, within customer service, I am unfortunately not in a position to take this matter any further.”

In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request.

In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

We flew from Marakech to Paris Orly on Oct 30, 2025. When we arrived in Orly I noted that my Osprey Shuttle luggage had been damaged. The metal frame above the wheel on one side had been bent inwards and the bag was unstable, and would not wheel. I submitted a claim immediately. First response from a Transavia rep indicated that the primary function for baggage is to carry stuff and the damage did not impact that. So no allowable claim. After I pushed back they then said that the wheel could be repaired and to do that and rejected the claim again. I've since advised that the Montreal Convention obligates airlines to reimburse customers for luggage damaged in their possession. I wrote a letter direct to Transavia about that. No response to date. Never fly with this airline. They are not trustworthy and do not comply with rules.

Transavia lost my luggage, could not be reached for service and doesn't even offer delivering my luggage to my hotel...how is that reasonable??

Flight cancelled at Amsterdam Schiphol due to snow — understandable.

What isn’t acceptable is how Transavia handled it. NO ADVANCE NOTICE, which forced me to pay an Uber to the airport for nothing. After the cancellation, I had to pay yet another Uber, a hotel, and eventually book a flight with another airline, (another Uber to get to the airport again, all these Ubers would have been avoided if they had told us the flight was cancelled, but I was only informed of this when I got to the airport, and they had known for a while because I got late to the airport due to the snow).
Transavia’s only solution was a flight two days later, with no accommodation or assistance provided.

On top of that, Transavia is keeping all passengers’ money, including checked baggage fees, even though no one boarded the plane and no luggage was transported.

They gave me a paper with a random number and was put on hold for HOURS, never got the chance to talk to anyone.

This caused unnecessary expenses and made me miss a national holiday with my family.

Very poor handling and zero customer care. I would not recommend this airline.

Transavia broke my suitcase. Because it was a gift and I didn’t have a receipt, they offered me only €5 compensation, which is completely unreasonable.

They were very slow to respond and kept assuring me they would sort it out. Because of this, I didn’t buy a replacement straight away and ended up having to travel around Senegal with a broken suitcase, which was extremely inconvenient.

As it wasn’t reasonable to travel back home with a broken case, I eventually had to buy a new suitcase myself, completely out of pocket.

Poor customer service and poor handling of damage claims. I would not recommend this airline.

tres simple a réserver, sans grand surprise

Personnel à bord disponible.

Simple et efficace

Super top merci

ridiculous..:they can’t put the terminal indication on their ticket

We received a message that our flught to Alicante has been delayed by 40 minutes. Instead of 17.00, it is 17.40. We went to the airport 3 hours earlier but didnt check in the luggage immediately and when we did, the refused to take our bag. They said you are too late!!! There was no announcement or anything. I am diabetic and have high blood pressure. My medicine and personal hygiene and clothes were in the checking bag. I also had an appointment with Vissum hospital in Alicante the next day. So I had to take the flught. I put my bag in storage facility and boarded the plain with my backpack. The flight took off at 18.30 instead of delayed 17.40 but I was 5 minutes late to check in my bag. I even complained to transavia but they rejected my complaint. When I asked the counter what they can do to help me the lady say buy a new ticket!!!!!!!
What kind of an airline is this that there is no companion or compensation for the in convenience. They delay the flight by 90 minutes but i had to leave my bag behind, with my medication.

Site facilement accessible et compréhensible,prix correct, option multiple, bagage,place ect

Unfortunately, a very unsatisfactory experience at the Transavia check-in desk at Sharm El-Sheikh Airport (SSH).
Despite arriving at the airport approximately three hours before departure, I was subjected to an exceptionally long and uncoordinated check-in process lasting over two hours. The issue concerned my correctly packed diving equipment, which had been accepted in the exact same configuration on the outbound flight.
The check-in staff appeared insufficiently familiar with applicable regulations (including IATA rules). In particular, spare batteries that were correctly carried in hand luggage were initially misclassified as “dangerous goods” and I was instructed to place them into checked baggage. During this time, my boarding pass was withheld. Only after prolonged escalation and consultation of a checklist was it confirmed that my original configuration was compliant.
Due to the excessive delay at check-in, I was subsequently unable to re-check items identified at security screening, as the check-in desk had already closed. In order to board the flight, I was therefore forced to dispose of personal items on site.
Overall, the process appeared poorly organized, inconsistently communicated, and lacking in operational competence. Responsibilities between airline staff and airport authorities were unclear.
My impression is that passengers traveling with special or sports equipment (such as diving gear) may face significant and unnecessary risks at this location. Improved staff training and clearer procedures would be highly advisable.

I took over 60 flights in the last 24 months. Just called to ask to move one flight as i have an issue to fix business wise. Impossible. Just call tomorrow morning... after the flight has left.

İ cannot have access to my account as I have forgotten my password. Noone helps!

I am extremely disappointed with Transavia's customer service. After my mother's flight was cancelled, I called to arrange a change due to bad weather and the fact that she did not have enough heart medication. The agent, Sompa, answered the phone in an arrogant manner, telling me to "be calm," which only made me more stressed and worried about my mother's hea

The original flight included special assistance for my mother, and Sompa assured me that it would be arranged on the new flight. However, when we arrived at the airport, I realized that no arrangements had been made initially. Thankfully, the staff at the airport helped us properly and provided the required assistance, but this situation caused unnecessary stress and anxiety.

While I appreciate the support provided at the airport, the poor communication and misleading assurances from customer service were unacceptable. I hope Transavia improves its handling of passengers with medical needs and ensures that promises made over the phone are actually fulfilled.