TransPerfect Reviews 

I recently completed a recording project with them starting the first week of February. Two times after completing it, they complain about something that wasn't done right instead of letting me know about my payments. Then the representative wants to mention when I complete the second phase and the recording are approved then they'll move forward. She reaches out to me saying that she's waiting to hear from QA. It's been two months and still no payment yet. What kind of joke are they playing?

Updated review (March 20, 2024): I finally received payment last week. While the process to submit photos is pretty straightforward, the lack of communication and unexplained delay in payment could still use improvement.

Original review: Submitted annotated photos in December 2023. Since then I have had no feedback except when I inquire as to the status of my projects. Then I am told that they have to go through the QA process. At this point in late Feb 2024, I am writing this company off as a scam.

I got my money after complaining about my bad experience on Trustpilot. Not happy that their communication was so bad and that I had to complain first, but they eventually do pay. They also sent me the wrong details first, but fixed it quick.

Thank you for the feedback and for re-opening the in-taker. It's much appreciated.

Update to Transperfect's response:

- No, Transperfect's verbiage was NOT clear, and they're speaking out of both sides of their mouth as it were, since they already acknowledged that their verbiage was unclear to me directly prior in emails, and now are changing their tune on that. And their manager confirmed it was $50 per session AFTER I had already done the job, not before like they are making it sound. As well, when I showed other people the original solicitation email they sent me, which I still have, I asked them how much it seemed like Transperfect was paying people and everyone said $150.00 even if I didn't bias them with that answer, they came up with the same thing as me. This is for a very specific reason that Transperfect was likely crafty about. They deliberately write $50 per "project", rather than use the word job, and there were three projects, making the reader conclude they are getting $150.

- Transperect has incorrectly stated twice, that the work was not for voice translation. That's wrong. Voice translation is their original words on the emails, not mine. I can show anyone who asks, which shows that they are dishonest here on Trustpilot as well. Regardless of the nomenclature, when they hired me for the work it was understood by both sides that this meant me doing voiceover work, reading aloud audio, which I performed for them well beyond their estimated time. Specifically, they acknowledge that I completed that work in full when they paid me the $50 instead of the $150 and that it took six hours, not the twenty five minutes they said it would take per project.

********Original complaint below****** :

On August the 1st, 2023, I was contacted by one Jose Pablo Ramirez, of Transperfect Dataforce. The company at the time claimed to be able to offer me a "25 minute" gig, where I could assist with voice translations over an app. What happened next is that my dealings with them seemed to expose a broader scam going on, ranging across multiple people.

Dataforce, Transperfect's subsidiary, seems to be operating as a kind of boiler room call center scam, where they recruit labor nationally, that they have no intention of paying for their work by deliberately inducing erroneous work clauses to illegally claim contract breaching.

In my case, I followed the parameters of their job they floated me that would supposedly pay $150. Right from the start, they tell the person they solicit that they will only pay the person the $150, if 100% of the job gets completed, this means 3 out of 3 tasks they assign you.

On a hunch that something was wrong, when the company kept finding nonsensical ways to say that I didn't complete the first job, I did some light investigating. It appears there's a possible class action suit in the works, as there's legions of people across the internet (TrustPilot, Google Reviews, etc.) all claiming some version of the same thing: That Dataforce solicited them for labor, and then found an obscure way to not have to pay them.

In my case, I kept re-doing the work for Dataforce over and over. Something to the effect of 7 times. At least 3 of those times I was told either that I had missed one sentence—that I hadn't— or it was simply the app's fault, as it was a buggy interface. I would reach out to Jose or Transperfect, and ask to re-do just that line. They would ask me to record the entire job task all over again. It seemed to be a tactic of "digging holes and filling them back in" so to speak, to wear down the worker, even though the company has already reaped the benefit of the original labor. This seems to be a tactic of trying to wear the person down, so they don't fulfill their contract.

Also in my case, like others, it seems absurd to pay me $0 of translation work out of $150, when what they claim I did is 99% of the job.

In total, the "25 minutes of work" I was told I would do, became about 6 hours in total of working and re-working, for $50 they claimed was all the pay was supposed to be.
Over 55+ emails and 4 phone calls, over a month into this, is I got paid a lousy $50 for FINISHING THE JOB, 1/3 what it seemed I was expressly offered at start. As well, it is clear there's others who were never paid in similar scenarios. As well, they did NOT clarify in a follow up email it was only $50 until AFTER I did the work.

After my negative review here, I was paid after all. Nevertheless, I cannot award more than three stars, as it is not acceptable that the support does not respond for weeks and I had to go this route to receive my payment.

I was approached to translate some documents from English to Arabic from a "Project Manager" claiming to be from Transperfect. The wage was discussed and procedure. On completion, I submitted the work and was then told to pay 300 USD up front and secure a payment link in order to receive the funds for the completed task. This was not agreed upon or discussed before completing the task. I can only assume it is a scam.