Kate was dealing with my query & managed to find me a package of 3 tickets within my budget. She was Very co-operative & supportive from the start to the end. Im happy using their services booking my... See more
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Not a smooth booking experience - I used Traveldecorum as initially the prices showed up as cheaper on Google Flights. I then received calls to update me that the fare did not match the real far... See more
Our daughter was in need of a ticket as the one she purchased many months ago was denied when she went to the airport. My wife researched and we bought her a new ticket, but there were complications... See more
Sale representative Justin is very nice, patient, and helpful. I tried to book tickets for two persons, but was declined. I called 515-957-2621 for help. Justin answered the phone and found out the... See more
Company details
Information provided by various external sources
Our policy is to provide comfortable, convenient, hassle free travel to our customers, providing the best after sales service and making it truly a holiday to cherish. Apart from providing excellent fares around the world on a wide range of acclaimed airlines, our specialties include :- Formula 1 Grand Prix Packages and lowest fares for destinations like USA , Australia, New Zealand, Far East and more. One can book with confidence as we are ATOL protected and TTA member. WWW.TRAVELDECORUM.COM
Contact info
3rd Floor 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 02071128313
- accounts@traveldecorum.com
- www.traveldecorum.com
3.6
Average
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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A huge thanks to Rony
A huge thanks to Rony! He was very patient and understanding when he assisted me with my booking with Travel Decorum. His speedy emails, literally instantaneous assured me he was attentive and dedicated to ensure I received the best customer service possible. Even though we spoke over the phone, it felt as if he was right there with me. Thanks again Rony!
November 19, 2023
Justin was a fantastic agent
Justin was a fantastic agent. He assisted me in securing 4 tickets, after the pricing had changed on the website, patiently explaining the process, showing me similar pricing to ensure I was confident that the updated pricing was legitimate and then applied discounts that were available to him to help bridge the gap. He continued to correspond with me via email to ensure I received the ticketing information. Thank you Justin.
October 21, 2023
Unprompted review
Sorted my issue with booking a fully…
Sorted my issue with booking a fully packed flight smoothly. Very helpful Devika and Veronica.
November 18, 2023
Devika was efficient
Devika was efficient, polite, prompt and helpful. Couldn't fault her in any way
November 17, 2023
Kind staff and waiting time was too long
November 16, 2023
Rony was a great help
Rony was a great help. Thank you for making it an easy experience.
November 15, 2023
Skeptical, but positive,
The help was extremely quick and useful (Rio Rony), but I can't help to think based on other replies I've had the wool pulled over my eyes and fallen for the same trick as others.
My flight was changed from a preferential time to a really untimely one, and up-charged to the sum for £124.76. It is unlikely that I'll be using this service again - but Rio was absolutely fantastic and did his job well.
November 15, 2023
Stan was very good very efficient and…
Stan was very good very efficient and found best deal and quick on answering calls and emails.
November 15, 2023
Rio helped me with the cancellation
Rio helped me with the cancellation, he’s very polite and professional.
Zhang
November 15, 2023
Unprompted review
Charles was very knowledgeable
Charles was great very knowledgeable and explained everything clearly
November 15, 2023
Great service & value
Ethan was very flexible, confirming my reservation at a short moment’s notice at an even better than the airlines could provide.
November 15, 2023
Amazing service from Stan
November 15, 2023
Steer Clear of this online Travel Agent
A word of advice, this Company cannot honour the prices they promote online, even if you book your flight with them, and they take your money. They will tell you how they cannot get the airline to issue a ticket at the price that they promoted. I have just been through the bait and switch with them and Etihad. So rather steer clear of this one. NOT WORTH TRUSTING THIS ONE
November 15, 2023
Unprompted review
Thank you for following up and making…
Thank you for following up and making sure that the booking went through. Great service.
November 15, 2023
Under difficult circumstances, the mission was accomplished
The circumstances were very difficult but Charles who managed it all was very clear, patient and reassuring.
November 15, 2023
Unprompted review
Helpful Service
There was a pricing error but after speaking to Charles he kindly resolved the issue. Charles was very professional and considerate.
November 15, 2023
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