Travel House UK Reviews 

11,976
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and helpful throughout the entire booking process, ensuring that every detail is managed smoothly. Travelers also deeply appreciate the efficient service and great prices, noting that dedicated agents consistently find the best deals to perfectly match individual travel budgets. Some reviewers were not happy with communication issues, noting occasional instances of feeling pressured during conversations or experiencing poor customer support. A few people also mentioned abrupt interactions, occasional hang-ups, or difficulties when trying to get proper assistance with their bookings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, patience, and dedication during the... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, straightforward, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Mark was brilliant from beginning to end of my booking. Not only now but for many years. Mark is also using facebook which shows his transparency dealing with clients and exibits his good business e... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Travel Aggregator

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(11,976)

1,163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff and booking process was made…

The staff and booking process was made easy and the service was quick no issues.

August 10, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Regina,

We're delighted to hear that our team made the booking process easy and that you experienced quick service without any issues. Thank you for your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Swift and great service from Sheba as…

Swift and great service from Sheba as always.

August 8, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

monica mandi,

We are delighted to hear that you consistently receive swift and great service. Thank you for sharing your positive experience with us!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great experience

Great experience! Flights booked, no issues and received all documents etc beforehand. Everything ran smoothly. Thanks guys

August 8, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Leonie,

We're so glad to hear everything went smoothly with your flight booking and that you received all your documents promptly. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had a great experience with this agency from start to finish. The whole process was smooth, professional, and well-organised. A special thank you to Jeff, who was my consultant throughout. He kept me updated every step of the way, answered all my questions promptly, and made sure everything was handled efficiently.

Jeff's communication and professionalism really stood out, and he made the entire experience stress-free. I would definitely recommend this agency to anyone looking for a reliable and supportive team. Thank you again for all your help!

August 7, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

JONATHAN MASSAMBA,

We are so pleased to hear about your positive experience with our team. It is wonderful to know that the process was smooth, professional, and well-organized for you. We truly appreciate your kind words regarding the communication and efficiency you received. Your recommendation means a great deal to us, and we are grateful for your feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I spoke to a gentleman named Dominic

I spoke to a gentleman named Dominic, he was very professional, accommodating, courteous. I booked a ticket through him but I had a couple of issues to sort out with the bank before I completed the transaction. Dominic was extremely patient, allowing me to sort things out, not rushing me at all. He guided me through the entire process of travel house’s booking system. Dominic delivered fantastic customer service, I highly recommend this company.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

ANDREW,

We are so happy to hear about your positive experience with us! We are truly glad that our team member was able to provide you with such professional, accommodating, and courteous service. It's wonderful to know that we could assist you patiently through the booking process, ensuring everything was sorted to your satisfaction. We appreciate you recognizing our commitment to fantastic customer service and for recommending us. Your feedback is incredibly valuable to us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Affordable tickets

Affordable tickets, flexible payment, very helpful stuff

August 5, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

MrEugeneMkandawire,

We are delighted to hear that you found our tickets affordable, our payment options flexible, and our staff helpful. Your positive feedback is truly appreciated!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Luke was very understanding of my…

Luke was very understanding of my needs, the process was seamless, he was very professional and friendly, the process was very quick and easy. It was a pleasure doing business with him. Thank you Luke.

August 5, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Peggy Williams,

We're delighted to hear that the service you received was understanding, seamless, professional, and friendly. We appreciate you sharing your positive experience with us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great service and very efficient by all.

August 6, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Malcolm,

We're so pleased to hear that you experienced great service and found our team to be very efficient. Thank you for your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

easy to talk to and anything you asked …

Charles Davidson is easy to talk to and anything you asked he make sure that he will do what you requested

August 5, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We're so pleased to hear that our team member was easy to communicate with and ensured your requests were met. Thank you for sharing your positive experience.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

As usual Mark and his team do their…

As usual Mark and his team do their utmost to assist me with what I need. THanks everyone.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Helen ,

We're delighted to hear that our team consistently goes above and beyond to assist you with your needs. Your kind words are truly appreciated.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great experience

Great experience. Luke Walker was helpful - determined to get me the best deal. Prompt and efficient.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

CG,

We're so glad to hear you had a great experience! It's wonderful that our team member was determined to get you the best deal and was prompt and efficient. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Jeff has been excellent from 2024 he…

Jeff has been excellent from 2024 he never disappoints me, good customer service, good way of talking to people

August 5, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Masline Mashate,

We're delighted to hear about your excellent experience. It's wonderful to know that our team member consistently provides great customer service and communicates so effectively. Thank you for sharing your positive feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Luke Walker was very patient and helpful in assisting us get the most convenient flight within our budget

Luke Walker was very patient with me, explaining in detail what I needed to know, he also managed to change flights for us,when we felt the initial one was not convenient enough for us.

August 5, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer A G,

We are so glad to hear our team provided such patient and detailed assistance, especially with your flight changes. We appreciate you sharing your positive experience with us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Very professional and well spoken

Very professional and well spoken, listens to you and accommodate your requests.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Silingiwe,

We are so pleased to hear that our team was professional and accommodating. We truly appreciate your kind words and positive feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Our agent for Air tickets, Mr Mark Benson

Our agent was very helpful and simplified the whole process for us. Excellent service
We will use him and recommend to others in the future.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Zorodzayi Deliwe,

We're thrilled to hear that your agent was so helpful and made the process simple for you! We truly appreciate your kind words and recommendation. Thank you for your feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Prompt response and guidance given by…

Prompt response and guidance given by Gordon.

August 1, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

F O,

We're delighted to hear about your positive experience and the helpful guidance you received. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark Benson is always so helpful and…

Mark Benson is always so helpful and goes that extra mile. I have been working with him for over 10years and have never been disappointed. His prices are also excellent. Thank you Mark for your outstanding service.

August 4, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Brenda Klare,

We're delighted to hear about your positive experience and long-standing satisfaction. It's wonderful to know that our team's dedication and excellent pricing have consistently met your expectations over the years.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

William you helped in ways that I could never imagine

William you helped in ways that I could never imagine, I truly appreciate your kindness and the gratitude I feel is immeasurable

July 31, 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Emmaculate,

We are so incredibly happy to hear about the exceptional assistance you received. It's wonderful to know that our team member was able to help you in such a meaningful way, and we truly appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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