Travelpharm Reviews 

9,452
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online ordering system and note that the medical questionnaires are extremely straightforward to complete successfully. Consumers also deeply appreciate the very competitive prices offered for travel medications compared to expensive traditional high street alternatives. Reviewers consistently state that all necessary medical orders are dispatched promptly and arrive safely within just a couple of days. Some people were dissatisfied with occasional delivery errors, mentioning issues such as parcels being misdelivered to completely incorrect addresses, packages getting accidentally swapped between different buyers, or general postal service letdowns during transit.

What people talk about most

Delivery service

Reviewers highlight great satisfaction with the delivery service, noting that items arrive promptly within... See more

Service

Customers report widespread satisfaction with the service, highlighting its efficiency, speed, and great... See more

Price

Reviewers mention positive feedback about price, noting that costs are very competitive and substantially... See more

Order

Customers consistently note positive experiences with order processes that are described as straightforward... See more

Product

Users describe positive interactions with product, highlighting excellent quality and affordability for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered malaria meds but for a country where the risk is small. Travelpharm emailed me questioning why we needed it. I explained the situation so Ben from Travelpharm took the information on board and... See more

Company replied

Rated 5 out of 5 stars

Good website, easy to use. Delivery made within scheduled time. Had the need to call customer services, found contact details easily. When called it was answered immediately and was connected to the... See more

Rated 5 out of 5 stars

I was struggling to get the medication but the pharmacy made the experience so good and easy. I received them on time and now ready to go. I also jad to recommend others and I will keep using this... See more

Company replied

Rated 5 out of 5 stars

An excellent and highly efficient company to order malaria tablets from, given that most high street pharmacies no longer stock these. The delivery was in just two days of my placing the order.

Company replied


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Travel Clinic

About Travelpharm

Written by the company

FREE DELIVERY ON ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35


Travelpharm is a leading online pharmacy specialising in travel health.

As one of the largest suppliers of malaria prevention medicines in the UK you can be assured that not only do we offer free specialist advice, but also great value for money and some of the best prices available.

BUY MALARIA TABLETS

In addition to malaria prevention we can also supply through our online clinic medicines for:

We also offer a wide range of pharmacy medicines and insect repellents to make your next journey is a safe one.


Travelpharm is part of the Peak Pharmacy group of community pharmacies with over 140 stores across England.
Travelpharm which was founded over 20 years ago is proud to be family owned and committed to providing specialist travel healthcare for the entire family.


VISIT OUR WEBSITE CONTACT US

About Travelpharm

Written by the company

Free UK Delivery
On most orders within UK mainland over £29
Online Consultations
Prescription medicine without the need to visit your doctor
Anti Malaria Tablets
Brand & generic malaria tablets at low prices
Travel Accessories
Essential travel accessories delivered direct to your door

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(9,452)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travelpharm made purchasing products…

Travelpharm made purchasing products very easy and the delivery was just two days. I will use the again.

February 23, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We are delighted to hear that and look forward to seeing you return to us in the future.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Quick and easy service

Order placed and delivered in a couple of days, fair price for what I need. Quicker than get a GP's appointment

February 20, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We are proud of the service we offer, allowing patients quicker access to medicines, while still maintaining the highest quality of care from our pharmacists.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Wonderful

Wonderful. Fast service. Most reasonable. Will definitely use again.
Thankyou.

February 19, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We appreciate the positive feedback, and we'll be here for you should you need us again in the future.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Great service and easy ordering

Great service, easy ordering, fast despatch and very reasonable prices. Be carefull your local boots will charge much more for Malaria tablets and a consultation fee on top. Using this site is quick,safe and easy. I have suggested they swicth to more letterbox friendly packaging.....

February 18, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We always recommend shopping around, as we find that prices on the high street can be more expensive. The convenience of delivery to our door is also another bonus! We appriciate and take on board all feedback and conduct multiple reviews throughout the year on how we can improve in the future.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Easy, efficient experience

Clear easy to use website - have used before for Malaria travel medicine and was impressed with the efficiency, speedy delivery and product.

February 5, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for your kind words and for taking the time to leave us a review.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery.

February 17, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review and for shopping with us.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Our order arrived on date stated just…

Our order arrived on date stated just one hour late

February 16, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We trust Royal Mail to deliver our parcels on time, and we are pleased to hear your parcel arrived in a satisfactory timeframe.

Kind Regards

Travelpharm

Rated 4 out of 5 stars

Very good prices and fast delivery

Very good prices and fast delivery. I’m giving 4 stars because although you order a box of 24, if you only need 23 for your trip, they remove one tablet. You only realise this when the box arrives. It’s still cheaper than other pharmacies, but I wish this had been made clearer at checkout.

February 16, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

Hello,

Thank you for taking the time to leave us a review.

We’d like to clarify how our process works. Every order is carefully reviewed by our pharmacists. If the quantity requested doesn’t align with the length of your trip, they will contact you to understand the reason why you ordered that amount. This clinical safeguarding is essential to ensure prescription medicines are supplied in line with medical guidance.

Some customers order less than needed, as they may have tablets from previous trips left, while others order more, in case of table loss or damage, so we always reach out before releasing items from the dispensary. If you didn’t receive a message from us, it’s possible it was filtered into your junk or spam folder.

In addition to safeguarding, we also want to ensure customers aren’t paying for medication they don’t need. If a patient requested extra tablets as a precaution (for example, in case of loss or damage during their trip), simply confirming this with the pharmacist would resolve the issue.

We hope this helps explain why your order may have been adjusted and why you were charged for a reduced quantity.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

good service and great value for money

Really good service and great value for money (half the price of my local pharmacy).
Quick delivery too:

February 16, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

Half the price? Wow. In that case, we are definitely pleased you've found us! While we are a business, we also have a sense of care for our patients, and offering affordable healthcare to our customers is one of our core principles.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Great price delivery could have been a…

Great price delivery could have been a bit quicker.

February 11, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review and providing us with some feedback!

Once an item leaves the dispensary, we rely on Royal Mail to get the goods to you within the timeframe of the delivery method chosen. This is out of our hands, but we'd still like to apologise if the delivery took a little longer than expected. We hold multiple operational reviews throughout the year, so we'll pass this on to the team.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Easy to order and reasonably priced malaria pills online

Easy to order malaria pills online and unlike other companies allowed me to do self assessment and order for me and my partner. Competitive pricing and quick delivery

February 11, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We appriciate your kind words and feedback! Should you need us again in the future, you know where to find us!

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. Sensible questionnaire to complete, medication arrived on schedule.

February 10, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to provide us with some feedback and provide us with such a glowing review! We truly appriciate it.

Kind Regards

Travelpharm

Rated 3 out of 5 stars

Overall good service

Good price, reasonably quick delivery. Prescription item box badly torn, but nothing missing

February 9, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We’re pleased to hear you were happy with our pricing and delivery speed, but we’re sorry that your items did not arrive in satisfactory condition. All products are checked thoroughly and leave our dispensary in excellent condition; however, we unfortunately cannot control what may occur during transit with Royal Mail (who are usually very reliable!).

Please be assured that if any medicine or item arrives damaged, our customer service team will be happy to assist and resolve the issue promptly.

We hope you’ll consider giving us another opportunity in the future.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Easy to order online

Easy to order online

February 9, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We are glad you found ordering with us simple and easy!

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Quick delivery as usual and great value…

Quick delivery as usual and great value for malorone tablets.

February 4, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

Thanks for shopping with us, and we hope you have a wonderful trip!

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

February 3, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We appreciate your kind words, and should you need us again in the future, we'll be here for you!

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Fast service

Fast service, good packaging, friendly and competent
Excellent quality products .

January 30, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

We are delighted to hear that! Thank you for taking the time to leave us a review.

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Very easy to deal with.

Very easy to deal with and obtain our malaria medication in good time for our holiday.

January 28, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

Have a wonderful trip!

Kind Regards

Travelpharm

Rated 5 out of 5 stars

Easy to order and prompt delivery

Easy to order and prompt delivery

January 22, 2026
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for taking the time to leave us a review.

We are pleased to hear you found ordering with us straightforward!

Kind Regards

Travelpharm

Rated 1 out of 5 stars
Travelpharm logo

Reply from Travelpharm

Hello,

Thank you for leaving us a review.

Our Customer Service Team contacted you yesterday after receiving your email regarding this matter. You should have been informed that the item was delivered on the 21st of January.

We also provided your tracking information in the initial dispatch email. If you did not receive this, please check your junk or spam folder. The tracking confirms the item was delivered and includes a photo of the property and parcel.

If you have any further concerns, please reply directly to the email sent by our Customer Service Team, who will be happy to assist you.

Kind Regards

Travelpharm

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