tReds Reviews 

5,854
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

I Recently purchased a new bike from Tredz . When the bike was delivered I found a damaged part. I took the information and proof to Jessica on Tredz Aftercare service she was extremely helpful and un... See more

Rated 5 out of 5 stars

Boots arrived really quickly. Unfortunately they were too tight so I returned them to my local shop (Worthing) who although initially seemed unfamiliar with how to do online returns on their till mad... See more

Rated 5 out of 5 stars

I ordered some ugg boots, came promptly but sadly had to return as weren't for me. Didn't quite know how to return even though I'd bought the return label on purchase just in case. So phoned the hel... See more

Rated 1 out of 5 stars

The shop in wsm didn't have my size & i was assured my trainers, would be delivered in 48hours & i would receive a text 1st to check i was home. No such thing happened, the minute i left my home, afte... See more

Company replied

Company details

  1. Shoe Store

Information provided by various external sources

Buy Fashion Footwear from tReds - online suppliers of trainers, boots & shoes from famous brands including Roxy, Kickers & Skechers and many more


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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4.2

All reviews

(5,854)

1 review in the last 12 months

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Rated 5 out of 5 stars

Marvellous

Efficient and comprehensive online ordering. Prompt delivery. Sufficient packaging. Quality of the boots are to a high standard and as they were in the sale I got them for a bargain price.

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

Loved the shoes

Loved the shoes. Beautiful to look at and comfort of trainers. I have plantar faciitis n sever joint problems. Wore these shoes with seperately bought gel insoles for heels for extra comfort & loved them. Im usually a size 5 but these need to be bought 1size smaller to your regular shoe size. Doesnt need to be worn into perfect size and comfort tge way the arrive.👍👍👍

September 27, 2017
Unprompted review
Rated 1 out of 5 stars

Will not use this outlet again! EVER!

Having used to live in Camberley 10 years ago, I popped back to see my mother the other day and take her shopping. She had some Skechers to bring back because they were too small, all she wanted was an exchange to a higher size! I was greeted in the store by a lovely lady whose name I cannot remember, she helped my mother try on a few pairs of shoes, and finally she find some that fit on her wide feet! Over to the till point where I came across a chap of the name of Andrew I think it was, he must be very new because it seemed like he had absolutely no idea what was going on... firstly I was told that I wasn't able to get a refund, which was fine because my mother wanted an exchange, he then proceeded to talk to my mother in a very demeaning and rude manner and completely ignored me when I tried to explain that I was doing the transaction on her behalf because she was deaf. It seemed like this frustrated him completely and he let out a sigh. After a few more minutes (seemed like months) of flustering around, the exchange was done and I had a happy mother. I have never come across somebody so rude in a shop before in my life.

September 26, 2017
Unprompted review
tReds logo

Reply from tReds

Hello,

Thank you for getting in touch and we are very sorry to hear of this. Please can you contact our customer service team regarding this issue so that we can look further into it for you? Please send an email to sales@treds.co.uk with details of your experience as well as the date and we will be happy to help.

We do apologise for the inconvenience this may have caused.

Kind Regards,
tReds

Rated 3 out of 5 stars

Disappointed as I ordered my wife a …

Disappointed as I ordered my wife a pair of Uggs online in the sale and ordered the size she always has with every other pair off Ugg's and when arrived they were far too small. Know I accept that this in itself is the fault of the manufacture but my issue is that on the website there wasn't any reviews of that type of boot or any warning that this style comes up small. When calling our local store to see if they had any in stock the lady on the phone told me this was a regular occurrence with this style so a warning in advance of purchase would have been nice as I would of then brought a size up. Know the size needed is out of stock. When I called the main number the gentleman did offer to speak with the purchasing team to see if they can get any more in and promised me he would email me but this email never appeared.

The only other alternatives I have been given was to return (which we have to our Local store) or to spend an extra £100 on a different type of Ugg.

September 26, 2017
Unprompted review
tReds logo

Reply from tReds

Hello Oliver,

Thank you for getting in touch and we are sorry to hear that the UGG boots you purchased were too small. We do have a review section on each product page for customers to review the items they purchase from us. This is beneficial for other customers as it allows them to share their experiences with specific products. For example, customers can leave a review stating that the size comes up smaller or bigger than usual. We do apologise that there hasn't been a review left on the sizing of these boots in particular yet.

Please do not hesitate to get in touch if you require any further assistance and we will be happy to help.

Kind Regards,
tReds

Rated 5 out of 5 stars

Great customer service!!

Great customer service! Needed a pair of trainers next day before going on holiday so I called up and they had them dispatched and provided a tracking number within minutes. Will definitely use them again.

September 26, 2017
Unprompted review
Rated 1 out of 5 stars

Beware of buying more than one!

I ordered 2 pair of boots on the 22/8..on the 23/8.. email to say despatched but may arrive separately.. 1 box arrived
I rang treds 2 weeks later, then again 18th sept..they again are looking into it.. not good enough, so no, I'm not happy... and still waiting for an answer

September 25, 2017
Unprompted review
tReds logo

Reply from tReds

Hello Caroline,

Thank you for getting in touch and we are sorry to hear that you have experienced an issue. I can see that we are investigating the issue you have reported with our couriers and we hope to have an update as quickly as possible for you.

Please do not hesitate to get in touch if you require any further assistance and we will be happy to help.

Kind Regards,
tReds

Rated 5 out of 5 stars

I ordered some size 6 Superdry boots …

I ordered some size 6 Superdry boots and when they arrived they were a size 5. I contacted customer services by email and corresponded with Abbie. The customer service I received was excellent and quick. My replacement boots were sent out the next day.
Will definitely use tReds again. Thankyou

September 25, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered Size 7 ankle boots but when they arrived I needed to change them for a Size 6. Smooth exchange and beautiful boots! Thank you tReds.

September 25, 2017
Unprompted review
Rated 2 out of 5 stars

Returns are a joke.

I feel as if the whole returns process is a joke. I had to result to paying to return my product at a extra cost of £2.90. When compared to other companies who provide free returns I feel as if it's disgusting to ask customers to do pay for this. It's definitely taught me not to buy from you again.

September 25, 2017
Unprompted review
tReds logo

Reply from tReds

Hello George,

Thank you for getting in touch and I am sorry to hear of this issue. I have checked your order details and I can see that a prepaid Collect+ returns label was included with your parcel. This label can be used to return items at no extra cost for a refund or an exchange.

Please do not hesitate to get in touch if you require any further assistance and we will be happy to help.

Kind Regards,
tReds

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