Trendbazaar Reviews 

God service ved henvendelse til servicedesken, god pris, hurtig levering. Er SÅ glad for min nye Arne Jakobsen Bellevue bordlampe i messing :-)

One week to send the item. Do not recommend if you are in a hurry...

Lette at handle med, svarer hurtigt på mail, god og effektiv levering af fragtmanden

Very nice and polite costumer service, but they continuously came up with different stories about why the item was delayed. Better to inform the costumer straight away that there are a problem with the ordered item. It took 3 months from when I ordered the product until I recieved it.

I thought this was a good company, but sadly it is not. I have called to ask about my missing merchandise (because i received part of it) and after two months of insisting I received a positive answer of reinburstment. When I call to ask how it is going to be done, no one can answer the question and the only person that can is not there. Some people are nice and others are rude at the end they don't have a sense of service or respect.
I'll never purchase anything in this store again.

My husband and I bought several products from Trendbazaar in mid-June 2015 (Unnu media unit, Cocoon fireplace and two Mammoth chairs with footstools). At the time of the purchase, we set a delivery for October 23 but we told them that we might need to change the delivery date because we were building a new house. We were told that as long as we informed them one month in advance, this should be no problem (we also bought furniture from Bolia and we were told the same so this seemed like standard practice). When our construction company told us the house would be done on August 31, we contacted Trendbazaar (and Bolia) and asked to change the delivery date to September 9. We emailed them on July 14 so this was almost 2 months in advance. We were given an OK for delivery of all products except for the chairs. On Sep 8, they delievered the Unnus without the doors (we had agreed that they would be delivered on Sep 9, they came a day early without informing us and simply left the products in front of the door). It is Oct 8, and we still have not received any of the other products. We were told last week that they could deliver the doors of the Unnus and the fireplace before Oct 23. We asked if Oct 8 was possible, they said it could be possible because they received the products. We took a day off from work and they never confirmed the delivery date. When we called them today to see if the delivery was going to take place today, an extremely rude worker told us that she could not help us, told us to talk to the manager and nearly hung up on us!!!!

We are extremely sympathetic to unexpected delays -- especially because we didn't know the exact date when we would move in to our new house. However, this doesn't justfiy (i) not informing customers of expected delivery dates, and most importantly (ii) treating them unkindly. This is so untypical of the friendly and helpful Danish society. We were planning to buy quite a few other products from Trendbazaar due to the variety of the productsl they sell but we are highly doubtful about it at this point.

P.S. We had to change the delivery date with Bolia as well and they had the kindest most helpful customer care!

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EDIT (Dec 1, 2015)
We wanted to follow-up on our previous review that gave Trendbazaar 1 star. After our review, we have been contacted by several Trendbazaar workers who really tried to understand our expectations and also explain to us the reasons for delayed deliveries. We should note that Trendbazaar is still struggling to meet some delivery deadlines due to problems caused by their suppliers. However, our interactions with them these past weeks have shown that they are trying really hard to improve their services (and we have waited a while to make sure that their reaction was not a temporary response to our bad review). Overall, we are much more satisfied with our business with them.

Super service