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TrendSpider Reviews 

807
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting quick and effective responses. Many people found the customer service outstanding, noting the team's proactive assistance and dedication to resolving issues promptly. Reviewers appreciate the platform's rich features and the overall high quality of service provided, which significantly enhances their user experience. However, some customers also noted that the platform, while feature-rich, can be complex or not intuitive for newcomers. A few other people also felt that certain key features, such as scanners or AI alerts, did not work as expected or were not suitable for their specific advanced needs, and some found the video tutorials poorly made.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's responsiveness, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's powerful features,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the quick... See more

Service

Customers had positive experiences with service, often describing it as awesome, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trendspider is a great software. Auto-drawing trendlines from their Trends feature save time and remove bias from charting. Other features like Chart patterns and Candle Patterns are also invaluable.... See more

Rated 5 out of 5 stars

Trendspider is an amazing tool for investing. I have used it for four years and can't say enough good things about it. And they are constantly adding great new features to enhance your experience. Ad... See more

Rated 5 out of 5 stars

Only a trial now, but very much liking what I see. Lots of options on TS, but I have a feeling anything can be done and scanned for. I bumped into a few difficulties trying to set up my scanner, thoug... See more

Rated 5 out of 5 stars

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and bet... See more


Company details

  1. Software Company

About TrendSpider

Written by the company

TrendSpider is the most comprehensive technical and investment research and analysis platform on the market, combining a wide range of enterprise-class capabilities in a single, unified platform.

Customers can view real-time data, perform automated analysis, scan the market, and backtest strategies effortlessly.

The platform is designed to meet the needs of both all investors - from retail traders to hedge fund portfolio managers and full time professional traders, offering powerful tools and features that were previously inaccessible or prohibitively expensive.

With TrendSpider, users can optimize their trading strategies and make more informed investment decisions with confidence.

Contact info

4.8

Excellent

TrustScore 5 out of 5

807 reviews

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Replied to 91% of negative reviews

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4.8

All reviews

(807)

491 reviews in the last 12 months

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Rated 5 out of 5 stars

Justin was great!

Justin was great! He helped me without hesitation and the process, from billing to account inquiries, were always seamless. Highly recommend with staff like this!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional & High-Efficiency Support

As a frequent user of TrendSpider, I recently had to reach out to their support team for assistance. Justin and Oleksandr Koval were professional, knowledgeable, and stayed with me until my problem was completely solved. Their customer service definitely adds extra value to the platform. Great experience!

March 12, 2026
Unprompted review
Rated 3 out of 5 stars

Only new source is Benzinga with a paywall.

Powerful tool but to spend this much money and have only one news source Benzinga and hit a paywall beyond just the title of the news report is unacceptable when you are paying over $1000 per year. There is no capability to select another source or add another source such as Yahoo. This means to be able to have news at your fingertips you will have to pay for Benzinga as well.

March 13, 2026
Unprompted review
TrendSpider logo

Reply from TrendSpider

Hey Alan, thanks for reaching out with this feedback. We will look to incorporate more news sources fin the future. In the meantime, you can still access news articles in the News Widget or checking them in What's Happening Now or asking Sidekick. Asking Sidekick has been the most popular way people have been interacting with news, as this allows you to use news within the context of things like fundamentals, insider trades, etc.

Rated 2 out of 5 stars

I'm still working through the system I…

I'm still working through the system I may change the rating later on but for what I have paid for the results have come up short..example why can't I scan for stocks under $20 USD?

March 9, 2026
TrendSpider logo

Reply from TrendSpider

Hey Lindsay, thanks for posting this feedback and we can definitely help with that.

You can set a condition in your scan for...
'price less than a constant value of 20' and it will filter out stocks under $20.

You can also use Sidekick, our built in AI analyst, and it can build the scan for you.

I will have a member of our team reach out to make sure you get setup with exactly what you need.

Thanks!

Rated 5 out of 5 stars

Great responsiveness and tool!

Great responsiveness and tool!

I signed up for TrendSpider based on the AI integration for indicator generation and alert tool simplicity.

After trying it out, I did not have the option I thought was present on how long alerts will last. I reached out to TrendSpider and they actually modified the platform to provide more value based on what I was looking for. Justin has been very responsive and helpful!

I continue to use the platform and grow to like it more and more for the ease of use once the basics are understood.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

You can't do very simple things like…

You can't do very simple things like have a strategy that moves stop loss to break even. They don't give refunds on their "trials" probably because they know if people had a real trial that wasn't paid most everyone would cancel. Price is extremely high for not being able to do anything sophisticated. In no way can you just "describe the system you want" to the ai and have it built for you as it says in their marketing.

March 3, 2026
Unprompted review
TrendSpider logo

Reply from TrendSpider

Brahman, thank you for taking the time to share your feedback. I’m sorry to hear the platform didn’t meet your expectations.

Strategies that move a stop loss to break-even or adjust risk dynamically are possible within TrendSpider, but they typically require configuring the logic inside of a custom indicator rather than through visual scripting. Our AI tools can help generate or refine that logic.

I’d like to help you get this working. I’ll reach out by email to see if we can walk through what you were trying to build and find the best way to implement it.

Rated 5 out of 5 stars

Shout out to Justin!

I had a 1st one on one with Justin and he did a great job of helping me set up my charts and answering all my questions. He's very thorough and attentive.

March 3, 2026
Unprompted review
Rated 3 out of 5 stars

Scanner

Scanner:
1. You can't filter the whole US market at once, neither more than one indice at a time. That consumes unnecessary time.

2. The scanner doesn't auto-refresh in a period of time (every 1 minute, or every 5, 10, and so on. You have to do it manually.

3. 2 Hr Scanning is the lowest timeframe for my plan (too bad, I didn't pay attention to that). But 2h isn't a popular timeframe, why not put 1h timeframe instead?

March 2, 2026
TrendSpider logo

Reply from TrendSpider

Hey Hatsor, thanks for taking time to post this feedback. We will definitely be passing this onto our development team and look to improve moving forward. In the meantime, I will share some context that might help you moving forward.

1. Scanning the broader U.S. market
You can scan very large portions of the market in TrendSpider using built-in symbol lists. For example, you can run scans on the NYSE (~1,800 symbols) or NASDAQ (3,000+ symbols) lists directly. There are also a few tricks that can make scanning across the broader market much faster and more efficient, and I’d be happy to show you how to set that up.

2. Scanner refresh
At the moment scanners don’t automatically refresh at fixed intervals. You can update results anytime using the Refresh button, or schedule scans to run and send results to your email (for example during pre-market or post-market). We are actively discussing improvements around automatically refreshing scanners.

3. Timeframe limitations
You’re correct that the timeframes available in scanners depend on the subscription tier. I’ll reach out via email to set up a call with one of our product experts so we can help make sure you’re on the plan that best fits how you trade.

Thanks again for the feedback, it’s genuinely helpful as we continue improving the platform.

Rated 5 out of 5 stars

Awesome Customer Service

fabulous customer service and responsiveness from Justin regarding renewal price, and the potential adding of new features. TrendSpider is an excellent and somewhat unique service and, I believe, a must have for those combining chart and fundamental analysis. Highly recommended.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Justin with Trendspider is very helpful

Justin with Trendspider has always been great at backing back with me and answering question with the type of detail a trader like me appreciates. He's a great asset for Trendspider, who I've been with for years!

February 26, 2026
Unprompted review

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