Charles Trent Reviews 

264
TrustScore 2.5 out of 5

2.5

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See what reviewers are saying

Rated 1 out of 5 stars

Defiantly do your homework and read Google review and trust pilot reviews not good at all. Ordered a gearbox for next day delivery however the part has been delivered else where and can't get me it so... See more

Rated 5 out of 5 stars

Bought a rear climate control digital panel for an L405 Range Rover. Part was exactly as described, in perfect condition and works perfectly. A big saving over a brand new part. Arrived really quickly... See more

Rated 1 out of 5 stars

Well what can i say, ordered a part a week ago, phoned first got told order now and dispatched same day see it tomorrow, PERFECT or so i thought, did not get sent till the following day, delivery now... See more

Rated 1 out of 5 stars

I ordered an air conditioning compressor, it arrived with the wiring cut off and I had to repair it myself. Not the great used parts service they promote themselves to be. I needed this part ASAP.... See more

Company details

  1. Salvage Dealer
  2. Auto Auction
  3. Auto Parts Market
  4. Used Auto Parts Store
  5. Used Car Dealer
  6. Used Tire Shop

Written by the company

We are a 4th generation family run company with over 95 years of industry leading experience. Here at Charles Trent we specialise in all things vehicle recycling and help you get the best price for your scrap, MOT failure or otherwise end of life vehicle. In addition to our vehicle disposal service we have thousands of low cost parts available for almost any vehicle, boxed and ready to go. Choosing us can help you save up to 90% vs new! Our on site wheel and tyre department has quality part worn tyres from £10, new tyres, batteries, alloy wheels and a host of other wheel accessories. If you are a trader looking to purchase salvage vehicles we auction 100+ vehicles weekly through our online auction platform. If you are looking for more information related to any of these services visit our website or head in and speak to our team who will be more than happy to help.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(264)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time I have used - fantastic

Second time I have used - swift, no drama, accurate, helpful, great delivery and accomodating for collection. Will be my go-to from now on. Thanks to Teagan!

October 11, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning
Thank you for your 5 start and comments relating to Teagan. I am glad the customer journey with us was a positive one !
Kind regards
Charles Trents

Rated 5 out of 5 stars

Teagan…

What made this a good experience was Teagan she sort an issue out we had and made the issue into a good feeling

October 11, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good morning
Thank you for your 5 star review and your experience with us was a positive one and Teagan was able to help you.
Kind regards
Charles Trents

Rated 5 out of 5 stars

Absolutely spot on service

Absolutely spot on service, from start to end. Great communication, turned up when they said they would and paid with no trouble at all. If you have a car you need getting rid of, you can't go wrong with these guys. Offered the best price too.

September 30, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon

Thank you for your 5 star review and positive comments regarding your experience.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Thanks Teagan!

Teagan was a great help in sorting the parts for my car.

October 8, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon

Thank you for your 5 star review and comments with your interaction with Teagan. I am glad that she was a great help.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Wondeful customer service …

Kristie helped me cancle my order after my car was involved in an accident making the items I had ordered unnecessary. She was brilliant and the product (a wheel) was a lot cheaper than I would have paid new.

October 7, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon

Thank you for your 5 star review and your comments regarding Kristie. Great hear that she was so helpful.

Kind regards
Charles Trent

Rated 5 out of 5 stars

Second hand parts with a first class service👍

Second hand parts with a first class service, saw item on eBay called to confirm correct part & purchased rear door via Teagan (sales/customer service) who couldn’t have been more helpful, professional, polite & personable.
I’m optimistic that the door will do the job and so please assume that it did if there is no update to this review 👍

October 7, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your 5 star review comments regarding Teagan. Its great to read that she was helpful to you in purchasing the part.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Very helpful

I was in need of an alternator and fortunately Charles Trent is not too far from me. I called and spoke to Teagan who was polite, helpful and professional. She confirmed the part I wanted was available took my details and the order was complete. I received a email almost straight away to confirm everything, 5 star service.

October 7, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your 5 star review and comments regarding Teagan. Very happy to read the positive comments that you have left.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Absolutely fabulous customer service

Absolutely fabulous customer service, Teagan is a star, highly recommend.

October 3, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning

Thank you for your 5 star review and comments regarding Teagan, this is great to read.

Kind regards
Charles Trents

Rated 5 out of 5 stars

Customer service great parts always in…

Customer service great parts always in good order fast delivery one stop shop for all car related parts thanks team trent 👍 😀 👌

September 30, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning

Thank you for your 5 star review. Always great to read how pleased our customers are with the parts and service we provide.

Kind regards

Charles Trents

Rated 5 out of 5 stars

Teagan ... she is a star

I have contacted Teagan on several occasions and she has always assited me .She is very proffessional and always tries to help.
She always replies and keeps you updated with any orders.

September 25, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your 5 star review and very happy to hear that Teagan provided a great service to you and updated of where your orders were.
Kind regards
Charles Trent

Rated 5 out of 5 stars

The company was very helpful

The company was very helpful, Teagan got me the part delivered in super quick time will be using them again.

September 25, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your 5 star review and positive comments. These will be passed onto Teagan !
Kind regards
Charles Trent

Rated 5 out of 5 stars

Tigan made every effort to find the…

Tigan made every effort to find the part l needed and was very clear about its condition . She took payment and arranged delivery

September 25, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your 5 star review and comments on Teagan, which I will pass on to her.
Glad we also you are happy with the part.
Kind regards
Charles Trent.

Rated 5 out of 5 stars

Teagan Smith is one of the best…

Teagan Smith is one of the best customer service members I have ever come across. She knows her car's and parts that go with it. She is patient and gives the best advice.

September 24, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your comments and the 5 star rating. Very happy to read that Teagan was very helpful and gave great advice to you.
Kind regards
Charles Trent

Rated 5 out of 5 stars

used charles trent a few times now

used charles trent a few times now . staff are helpful and the parts are allways in good condition .

September 24, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
Thank you for your comments and 5 star rating. We pride our selves on giving the best customer service on each call to customers, so this is great to hear.
Kind regards
Charles Trent.

Rated 1 out of 5 stars

Faulty Renault kangoo…gearbox

Bought a gearbox for my Renault kangoo from day one it was fitted it was noisey it came with a three month warranty they did nothing to tesolve don’t buy from them as any problems they won’t help

May 15, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good afternoon
I am sorry that you have only given us a 1 star review regarding your experience with us.
Having looked in the case history, with every reported mechanical failure we require some supporting evidence, either pictures, a garage report or a video. We are still waiting evidence from you on the issues that you have reported. We look forward to receiving this so we can resolve the situation.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Had been looking for a headlight…

Had been looking for a headlight replacement for my Kia Sportage but there were so many variations and traders were not at all helpful in finding me an exact replacement, then I came across Trent’s and contacted them. The lovely lady I spoke to ( Nicola) steered me to the correct replacement with same OEM number and it was delivered the following day. Wow how good is that.
I would highly recommend “ Trent’s” great prices and service second to none. Many thanks and I now know where to go when needing a spare part. 5 stars

August 27, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning
Thankyou for the 5 star review and very happy that Nicola helped you with the process of purchasing the part needed. for your vehicle.
Kind regards
Charles Trent

Rated 5 out of 5 stars

All good

Used Charles Trent before and each time so far, it's been quick, easy, value for money, good, helpful advice, correct parts arriving ... and when I made a mistake they, refunded the wrong part, picked it up and sent the right one ... easy!

September 18, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning

Thank you for your 5 star review and comments.
Great to read we helped you out.
Kind regards
Charles Trent

Rated 5 out of 5 stars

Teagan was very helpful and friendly in…

Teagan was very helpful and friendly in helping me find the correct part for my car.

September 13, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning
Thank you for your 5 star review and comments.
Great to hear that Teagan was helpful and friendly in your telephone conversation you had.
Kind regards
Charles Trent

Rated 5 out of 5 stars

ROBERT IS VERY KNOWLEDGABLE AND PARTS…

ROBERT IS VERY KNOWLEDGABLE AND PARTS ARRIVE WHEN THEY SHOULD, VERY QUICKLY AND ACCURATELY, THANKS

July 29, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning

Thank you for your 5 star review and comments.
Glad that Rob was able to help with your enquiry.

Kind regards
Charles Trent

Rated 4 out of 5 stars

Good service from Teagan when I needed…

Good service from Teagan when I needed a bonnet for my daughter’s car. Very polite and helpful.

September 4, 2024
Unprompted review
Charles Trent logo

Reply from Charles Trent

Good Morning

Thank you for your comments and glad that Teagan helped with the purchase of the bonnet for your daughters vehicle.
Kind regards

Charles Trent

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