trescal.uk Reviews 5

Currently dealing with the team at Trescal in Melbourne, Australia. Disappointed with the lack of transparency in the warranty process. Repeatedly asked how a fault was confirmed on our unit before it was sent overseas, but never received a clear answer — just generic procedure documents. The support team continually dodged the question, making for a very frustrating experience. Poor communication and disappointing service.

Re: Trescal Quotation - QM88640/M554671 Version 1

Very Slow, Poor Customer Service, Poor Communication Skills. Many Excuses.
-02/09/24: 3 Testers delivered to Trescal for calibration.
-So far: Many excuses, Many stories, No Much Progress
-20/09/24: Still no testers, no calibrations, no return details.

Slow to quote
Very Slow in doing the job
Poor service
To top it all way more expensive than everyone else

First of all they do not have their administration in order as a small business I needed to give them a order number. I was expecting them to sent me one. In my holiday period I wanted to have my equipment checked. Unfortunately this did not work. They still had to check it on the day I picked it up. And the shock came as they sent me the invoice. What is
this more then double as I paid last year at a different company. I have been hit over the head by this.

Overpriced and poor service, would not use again.